Best Western Plus Arrowhead Hotel

250 N 9th Street, Colton, California, 92324-2915, United States
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Best Western Plus Arrowhead Hotel

Whether you are staying for leisure or business travel, the Best Western Plus Arrowhead Hotel is committed to making your stay a success. Newly renovated, clean and spacious, the hotel guest rooms feature modern decor and provide convenience and comf show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
250 N 9th Street, Colton, California, 92324-2915, United States

Reviews of Best Western Plus Arrowhead Hotel

Traveller Overview:
4.5 Rating: 165 reviews
Excellent 68%
Very Good 23%
Average 3%
Poor 2%
Terrible 2%
Rating

J7822KGkarenj, wrote review 31/07/2021

Dirty lobby

Not impressed. The lobby floor was dirty and I didn’t feel comfortable there. The people in parking lot were a bit off. We ended up not staying and stayed somewhere else. Front desk employee was very ... more

Owner Response
Luis Valderrama, General Manager at Best Western Plus Arrowhead Hotel, responded to this review
Hi J7822KGkarenj, Thank you for your review, It is our goal to provide efficient and friction-less experiences for guests on the move and I am sorry for the oversight of our housekeeping team,T his isn't what we want for any of our guests nor our best. Your comments will not go unnoticed as I have shared them with the housekeeping supervisor to help point out areas that need additional attention. Sincerely, Luis V General Manager
Rating

heidi2246, wrote review 21/07/2021

Quiet, clean, great location

Beautifully furnished, decent size rooms, good breakfast and friendly staff. I thought it was a great location, defiantly on my list of places to stay again. Its also close to several places for food ... more

Owner Response
Luis Valderrama, General Manager at Best Western Plus Arrowhead Hotel, responded to this review
Hi heidi2246, Thank you for taking the time to post this great review. It has been a pleasure serving you during your visit to the Best Western Plus Arrowhead hotel in Colton. We take pride in delivering great service and it is rewarding to know that we are achieving our main goal - Your satisfaction !!!! Sincerely, Luis V General Manager
Rating

TravelingMomma951, wrote review 17/07/2021

Pleasant Stay

Hotel is in a quiet location, close to the freeway, a grocery store and several places to eat (check out Tacos Y Mas). There were homeless individuals hanging around but that's anywhere in California.... more

Owner Response
Luis Valderrama, General Manager at Best Western Plus Arrowhead Hotel, responded to this review
Hi TravelingMomma951, Thank you for taking your precious time out to review our hotel. Please accept our sincerest apologies for any inconvenience you may have faced during your stay. We take your feedback very seriously and will share these with our staff to continue improving our service. Sincerely, Luis V General Manager
Rating

jhunter677, wrote review 09/07/2021

One night Stay

It was central to activity in the area - Front desk was friendly on the in and out. It older area of the town - Plenty of food in the area - easy hwy access. Exterior was clean but a few wandering fol... more

Owner Response
Luis Valderrama, General Manager at Best Western Plus Arrowhead Hotel, responded to this review
Hi jhunter677, On behalf of the staff and management at Best Western Plus Colton. I would like to thank you for your recent stay. We recognize that you have a choice of where to stay when you are away from home and appreciate that you took the time to comment.We are glad to see that you left some feedback on what you liked as well as what fell below your expectations. We are deeply sorry for any inconveniences you have experienced. Sincerely, Luis Valderrama General Manager
Rating

debpage02, wrote review 14/06/2021

Decent breakfast and pool but smoke smell in room was a bummer

100 percent non-smoking hotel, yet we walked into our room and it reeked of smoke:( No other rooms to move to, so we were stuck with the stink. I was happy they had the pool and jacuzzi open at least.... more

Owner Response
Luis Valderrama, General Manager at Best Western Plus Arrowhead Hotel, responded to this review
Hi debpage02, Thank you for taking the time to comment about your experience at our property, The hotel is 100% non-smoking and we do our best to penalized the violators. We are sorry to hear that your experience was less than exceptional. We strive to exceed all expectations and pride ourselves on amazing guest service, and want all of our guests to experience this. Sincerely, Luis V General Manager