Best Western Plus Arrowhead Hotel

The town of Colton lost electricity during our stay and as a result this Best Western could not provide electricity in the morning or our breakfast. I realize it was out of the hotel's control, but they should have adjusted my bill for the loss of services less

To be honest, I was completely disappointed. The carpet on every floor was gross and stained. I got into my room and found 2 roaches. Throughout my stay I discovered a total of six roaches in my room. At 2am one morning a homeless man was enjoying the hot tub, naked and yelling and screaming. I called the front office and they went outside. They repeatedly asked him to leave and threatened to call the police (but did not) The homeless person final stood up, climbed over the wall leaving his pants behind. One of your employees made the comment, "See you tomorrow" which indicates this is a usual occurrence. The next morning, I asked that employee if the homeless guy goes in the hot tub every night. I was told, "Well not every night but often". I watched chips and crumbs on the floor in the elevator for two days before it was cleaned. Although the cleaning was a joke. The website looks good, however. I feel disgusting and dirty after staying there. Upon my checkout they were unable to give me a receipt with a zero balance, It still had a balance due, even though I had paid. I was told the boss would email me a corrected receipt within ten minutes, as he was on the road. I worked that day and trusted the employee. I did not get my receipt. I called after work and requested my receipt and was told that she would email it to me within a few minutes. 30 minutes later I called back and gave my email again. Then 10 minutes later I called back explaining that I have not received the email. I gave a different email just in case. Keep in mind I was 20 minutes away from the hotel and I needed to travel home that night, which was 8 hours in the other direction. I drove to hotel and had her print my zero-balance receipt. Best Westerns are usually decent hotels. I don't expect a five-star place but, this hotel was horrible, disgusting and just wrong. less

This BW location was surprisingly clean and nice inside considering the area. Plenty of parking although the area is suspect. But once you are inside it is clean and so far all the rooms I have stayed in are large and spacious and even have little wet bar kitchen areas which is convenient. I will return regularly when I am in need of a room in this area though. less

Quick check in, clean room and dining area. Close to frwy and markets, restaurants etc. etc. Staff is professional and attentive. Internet access always works and is fast with no disconnects. Gym is clean with enough equipment to get a decent workout in. Breakfast is good with lots of variety. less

No hot water. No tv or internet for 24 hours. Charged for a night I didn’t stay and no refund still after 8 days. Loud room right by stairwell. Front desk staff did their best given the circumstances however should have consulted with their manager. Totally worst stay at any hotel in 52 years. less