Best Western Plus Arrowhead Hotel

Not impressed. The lobby floor was dirty and I didn’t feel comfortable there. The people in parking lot were a bit off. We ended up not staying and stayed somewhere else. Front desk employee was very nice and he is great employee for them, very kind and calm. less

Beautifully furnished, decent size rooms, good breakfast and friendly staff. I thought it was a great location, defiantly on my list of places to stay again. Its also close to several places for food shopping etc less

Hotel is in a quiet location, close to the freeway, a grocery store and several places to eat (check out Tacos Y Mas). There were homeless individuals hanging around but that's anywhere in California. The room was ok, it is somewhat dated. The room comes with a microwave and a mini fridge. While packing up to leave I noticed water damage/ rot where the refrigerator is. There was a rip in the carpet that would tear your sock if you stepped on it. The AC needs to be upgraded. We have stayed at this location twice (2019&2021), each time the AC did not cool properly. The room would cool when there isn't any movement. Once we came in from being gone for several hours the room would get warm. The bathroom had an odor and no vent. After running the bath/shower the room would get very humid and uncomfortable. The Breakfast buffet is ok. Housekeeping will bring you towels and remove trash. Some of the towels were dingy and in need of replacement. The beds are very comfortable. The pool is a nice size but the pool area lacks any shade. There aren't tables with umbrellas to protect you from the sun. Overall we had a pleasant stay. If we chose to stay at this property again it would be no more than 2-3 nights. We typically stay a week. less

It was central to activity in the area - Front desk was friendly on the in and out. It older area of the town - Plenty of food in the area - easy hwy access. Exterior was clean but a few wandering folks in the area - The side door needed a rubber stopped so it would not bang when opened - card reader was sluggish on the door. It was overall avg experience less

100 percent non-smoking hotel, yet we walked into our room and it reeked of smoke:( No other rooms to move to, so we were stuck with the stink. I was happy they had the pool and jacuzzi open at least. less