Good hotel, great staff
20/05/2018 Skip H, Mount Kisco, New York
I needed a hotel near Prospect Park and decided to try this Best Western for its convenient location and good reviews. Not in the best neighborhood but the room was clean and comfortable (some train ... more
I needed a hotel near Prospect Park and decided to try this Best Western for its convenient location and good reviews. Not in the best neighborhood but the room was clean and comfortable (some train noise as others have mentioned but not too bad) and the staff couldn't have been more helpful and accommodating. I went out the following morning and was concerned about getting back on time so requested a 1 hour late checkout which they immediately gave me. Turned out that I got hung up in traffic and missed that checkout by 15 minutes. When I got back to the hotel, the lady at the front desk (I think maybe Donna?) said "Don't worry, take your time." Thanks so much! I'd stay here again just for that!
The free parking, internet, and breakfast were added pluses. less
Nerissa M, Guest Relations Manager at Best Western Plus Arena Hotel, responded to this review
Dear Skip H,
Thank you for sharing your wonderful feedback regarding your stay at the Best Western Plus Arena Hotel Hotel. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. I am excited to hear also that we have been an important part of your travel convenience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Cleopatra T, General Manager