Best Western Plus Arena Hotel

1324 Atlantic Avenue, Brooklyn, New York, 11216, United States
based on 786 reviews Trip Advisor Logo
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Best Western Plus Arena Hotel

Discover the best of New York City at this Brooklyn hotel- 100 non-smoking, close to the Brooklyn Childrens Museum and the Brooklyn Botanic Gardens.

The Best Western Plus Arena Hotel, a newly-constructed hotel, is committed to providing gues show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
1324 Atlantic Avenue, Brooklyn, New York, 11216, United States

Reviews of Best Western Plus Arena Hotel

Traveller Overview:
4.0 Rating: 786 reviews
Excellent 43%
Very Good 40%
Average 10%
Poor 1%
Terrible 3%
Rating

253dra, wrote review 29/03/2021

Very unprofessional service

Worst hotel ever . Noise of train . Dirty . Cleaners and reception very rude Jamala and Jesica . 0 customer service. There is weeds and smoke in all hallways and rooms hotel manger terrible.! Stay awa... more

Owner Response
Tina M, General Manager at Best Western Plus Arena Hotel, responded to this review
253dra, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience . We are apologizing for the rudeness that our staff showed during your stay with us. We do not tolerate such kind of behavior from any of our staff and management. At all times we will provide an efficient, friendly and helpful service to all our customers. I am sorry that we failed to do this during your most recent stay. I hope that you will consider staying with us again so that we can have another chance to/provide you with a superior experience.
Rating

kenissaxo, wrote review 26/09/2020

Long story short .. it’s not worth the money.

This hotel was mediocre at best. There was a broken table and air vent. The staff was not very friendly nor were they attentive. There was a socket that wasn’t working in the room. To top it all o... more

Owner Response
Tina M, General Manager at Best Western Plus Arena Hotel, responded to this review
kenissaxo, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I am so sorry to hear about the difficulties that you experienced with the broken table ,air vent and the socket . Also, we are sorry to hear that you weren't thoroughly impressed with our staff that time. Our team is working hard to make sure our guests are comfortable and are receiving the best service. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
Rating

MonkeyMama2006, wrote review 24/07/2020

Not worth it!

We booked 2 rooms and one of the rooms had a broken bathroom sink and a used shower cap in the shower. When we called the front desk the young lady was very rude and was no help at all. Just said that... more

Owner Response
Tina M, General Manager at Best Western Plus Arena Hotel, responded to this review
Hi MonkeyMama2006, Thank you for sharing your experience, and I am so sorry to hear about the difficulties that you experienced with the bathroom sink. Also, we are sorry to hear that you weren't thoroughly impressed with our staff that time. Our team is working hard to make sure our guests are comfortable and are receiving the best service. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and experience the improvements we have made with our service.
Rating

micashaottley, wrote review 23/03/2020

My experience

The hotel is clean with friendly staff.there was good breakfast and the location of the hotel was very much to my liking.Also I had easy access to transportation and other places like restaurants a... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Arena Hotel, responded to this review
Hi micashaottley, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We look forward to serving you again! Kind regards, Cleopatra T, General Manager of Best Western Plus Arena Hotel
Rating

SusanP470, wrote review 08/03/2020

Very good value for Brooklyn hotel

We were very pleasantly surprised by this hotel. The room was big enough to be able to walk around the king size bed, it had two chairs and a full-sized bathroom--not something we are used to finding ... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Arena Hotel, responded to this review
SusanP470, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Kind regards, Cleopatra T, General Manager of Best Western Plus Arena Hotel