GM of this hotel discriminates against medically impaired
I stayed at this hotel for 5 nights because I had to travel to Chattanooga for medical treatment. I am not able to wear a facial covering of any type by order of my physician so I called the property ... more
I stayed at this hotel for 5 nights because I had to travel to Chattanooga for medical treatment. I am not able to wear a facial covering of any type by order of my physician so I called the property before I arrived to ensure that I would be able to check in, be allowed ingress and egress to the facility, and not have any problems due to my condition during the stay. I was informed that a mask mandate was in effect but that I would not incur any problems since the mandate for Hamilton county includes a provision for those with medical conditions. I checked in and was treated nicely by the clerk that staffed the desk at the time of my arrival. I went to the lobby for the ‘Grab and Go’ breakfast on the first morning after I arrived and was informed by the GM, Ray, that he could not offer any service to me because I could not wear a facial covering. I was treated rudely and was informed that I could not occupy any public area because of my disability. I returned to my room and called BW customer care and the resolution was that I could call the desk every morning to have my breakfast delivered but that I was not allowed to enter any public areas. The manager of this hotel has rules that are more strict than the county mandate. He informed me that he was well aware of the mandate but that he still would not allow me in any public area of the hotel without a mask. I was disappointed with the way I was treated by the management of this hotel.
The rooms are decent and are fairly priced but all amenities, including the ice machines, are out of service due to the pandemic. I will not return to this hotel because of the way my disability was treated. less
Reginald Ray, Guest Services / Front Office at Best Western Plus Arbour Inn & Suites, responded to this review
Anyone with documented medical contraindications to facial covers such as active asthma or COPD.
Anyone who is acutely short of breath or incapacitated such that they would be unable to remove the covering
on their own.
Violations of this Directive by businesses and /or individuals shall be punishable by citation issued by the Hamilton County
Health Department and / or criminally by local law enforcement.
The health and safety of our guest and team members is our Paramount concern.