Everything you need, without being amazing.
12/12/2017 flirty4, Sydney, Australia
Had a family suite for an overnight sporting trip to Newcastle.Thought it was a little expensive for a one night trip but there was a lot on in Newcastle that weekend, so prices were generally on the ... more
Had a family suite for an overnight sporting trip to Newcastle.Thought it was a little expensive for a one night trip but there was a lot on in Newcastle that weekend, so prices were generally on the high side. It was a return visit so we knew what to expect. Sam at reception was great when I called ahead and requested an early check-in (only an hour but made the difference). Room was great with 4 comfortable beds, a couple of tvs, an iron, small bar fridge, no microwave but we didn't require one. Bathroom a little dated but serviceable. For those with dodgy knees, hips or a little less mobile, there is a high step up into the bath/ shower combination which could prove problematic, so would suggest working on your range of motion prior to check in if you want to use the shower safely. My single overriding problem was that the room wasn't as clean as I recalled it being on a previous visit. Bathroom floor was dirty and the lumbar cushion on the main bed was stained with an unknown white substance that I tried really hard not to give too much thought to! Maybe just an off day for the hardworking housekeeping staff? Buffet breakfast was fine with all the usual offerings, but a bit pricey at $25 per head for what it was (bacon, eggs, cereal, fruit). Unless you get a great rate which includes breakfast, I would probably just find decent cafe somewhere. Lots of independent cafes and dining options including Kotara Westfield which is a short drive (5 mins give or take, depending on who is driving) away. A comfortable overnight stay, without being amazing. less
GeneralManagerApollo, General Manager at Best Western Plus Apollo International Hotel, responded to this review
Dear Valued Guest
Thank you for completing this review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologise for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We have identified the room and the staff member that cleaned this room, and it is clear in this instance, that what you have explained is not our standard nor what we are known for. I can assure you that had you made us aware of these issues, we could and would have made every effort to rectify the problems by moving you to another room.
We generally get great feedback and are very proud of our rooms and comments that we receive in this regard. I have had a meeting with all the housekeepers explaining our standard in which we adhere to, and the importance of ensuring that it is maintained.
At the Apollo International we have 94 rooms, with most of the rooms having walk through showers. Any guest that has problems negotiating the bath, and wishes to have a walk through shower instead are accommodated without question. When you are next booking your visit to beautiful Newcastle, please let us know, and we will ensure that this request is met.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 02 4943 6733.