Great room, shame about the food
16/09/2018 truckette, Inverell
We always stay at The Apollo as the beds are comfy and the rooms are always clean. Plus they have Foxtel Sports but unfortunately not one of the channels had the rugby union test which was so disappoi... more
We always stay at The Apollo as the beds are comfy and the rooms are always clean. Plus they have Foxtel Sports but unfortunately not one of the channels had the rugby union test which was so disappointing :( the most surprising thing was breakfast about 9am, sat down to eat but the food was cold, so another disappointment. Might try a different hotel next time, shake it up a bit :) less
GeneralManagerApollo, General Manager at Best Western Plus Apollo International Hotel, responded to this review
Dear Valued Guest,
Thank you for taking the time to provide this feedback regarding your recent stay at our property.
On behalf of our entire team, I would like to apologise for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
The chaffing dishes, where we hold the hot breakfast food, are heated from below. This is generally an effective means of holding the temperature of the food. However, as the restaurant gets busier, the lids get opened more often and the heat escapes. We have taken your valid complaint seriously. In fact, heat lamps are being installed this week to assist with keeping the food hot during the entire service period.
Please accept my apology for the match not being televised on the Foxtel channels that we have at the hotel, however not sure if you were aware but it was also televised on Free to View, Network Ten - (Win) live on Saturday night.
I hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience.
When booking your next accommodation, please don't hesitate to contact me directly at 02 4943 6733, and I will assist in looking after your breakfast for your stay.
Best Western Plus Apollo International Hotel