Did the Job
11/08/2019 Mino010, Sydney, Australia
Stayed here for work, a one nighter. It did the job. Mattress couldve been better, room was fairly clean, restaurant and bar were nice, reception staff friendly, more then enough parking and facilitie... more
Stayed here for work, a one nighter. It did the job. Mattress couldve been better, room was fairly clean, restaurant and bar were nice, reception staff friendly, more then enough parking and facilities in the room adequate.
Not much to do in Charlestown, the coffee ws terrible at the hotel....do the take away (Update your coffee...... get a new brand, whatever you served me was really really bad)
As stated...staff were great and friendly. less
Richard C, General Manager at Best Western Plus Apollo International Hotel, responded to this review
Thank you for your review regarding your recent stay at the Apollo International.
We are most concerned that you did not find your mattress comfortable. We generally receive very complimentary comments about the quality of our beds and bedding. It is obviously difficult to please all guests – some enjoy a hard mattress and some a soft. We can also assure you that, whenever a mattress shows any sign of wear, we immediately replace it..
We offer a bean-to-cup automated coffee machine at the breakfast buffet as well as barista-made coffee at the bar throughout the day. Your comments in regards to the coffee are noted. I assure you that, had you made us aware that the coffee from the automated machine was not to you liking, we would have made you a perfect coffee.
We are sorry that there were aspects of your stay that you did not enjoy, and for that we apologise. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.