Best Western Plus Apollo International Hotel

290 Pacific Highway, Charlestown, 2290, Australia
based on 1091 reviews Trip Advisor Logo
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Best Western Plus Apollo International Hotel

The Best Western Plus Apollo International Hotel is conveniently located on the Pacific Highway only ten minutes south of the Newcastle Central Business District in the retail, commercial and medical services hub of Newcastle, in the suburb of Charle show more

Pets not accepted
Check-in & Check out14:00:00 | 10:00:00
290 Pacific Highway, Charlestown, 2290, Australia

Reviews of Best Western Plus Apollo International Hotel

Traveller Overview:
4.5 Rating: 1091 reviews
Excellent 52%
Very Good 35%
Average 7%
Poor 2%
Terrible 1%
Rating

d0nnamackie, wrote review 07/09/2020

Wedding

We held our wedding ceremony and reception here and also stayed in the accomodation, the service we recieved went above and beyond. Renee our wedding coordinator did everything possible to make our we... more

Rating

sarahlB6517ZZ, wrote review 05/09/2020

Terrible stay

We stayed at your hotel from the 5th-6th of September in room 326 and unfortunately were completely let down. I cant comprehend how on earth this hotel had a four star rating. The night previous we we... more

Owner Response
Richard Christie, Marketing at Best Western Plus Apollo International Hotel, responded to this review
Dear valued guest It is obvious, and understandable, that the intrusion of the wedding on your stay, coloured your view of our beautiful property. Even though the music stopped at 10pm, the noise from the function, and then from the in-house wedding guests, obviously upset you. You requested a room with a spa bath and, unfortunately, the only available room, in that category, was directly above the wedding venue. It is obvious that you should have been offered an alternative room, albeit without a spa bath, in another (quiet) section of the hotel. That is our standard procedure but something went wrong on this occasion and we apologise unreservedly that you suffered such distress. We assure you that, had you communicated with our 24-hour front desk, we would have moved you without question. Your distress has spurred you on to write a negative review in regard to other aspects of your stay. Allow me to correct you – Apollo International is a 4.5 star hotel, not a 4 star hotel. Almost every review that we receive attests to the quality of our accommodation and service. In that regard, year-in and year-out, we have been awarded a Certificate of Excellence by Trip Advisor. The hotel comprises two wings – a totally renovated wing comprising 50 guest rooms and a new extension with 45 rooms. You were accommodated in the renovated wing and there was clearly one issue, regarding your room, which should have been addressed – the silicone had separated, in a couple of areas, from the bath. For that we apologise. That issue has now been rectified. We are also sorry that a tray outside your room was not collected. That was an unfortunate omission, but again, a call to Reception would have prompted an immediate response. Aside from those issues, we are forced to address some of your aspersions. In regard to the mingling of hotel guests in the lobby, we assure that, in the light of Covid-19, we were among the first accommodation establishments to introduce, and implement, standards and best practice to deal with the Covid-19 crisis. We have sanitisers at a multiplicity of points in the hotel. We have signage throughout the property, highlighting our procedures re Covid-19. All guests are required to sign in when entering our restaurant. Not only have we implemented rigorous cleaning protocols, but our hotel also has a Covid-19 safety plan, with registered marshals rostered daily and ALL regulations are strictly adhered to, including the rigorous enforcement of social-distancing. The entire hotel has been spring-cleaned during this difficult period and the curtains that you refer to are in fact black- out blinds, behind the white sheer curtains, which are cream in colour, and spotlessly clean. Moreover, we have found no evidence of stains on the walls. The hotel overlooks a magnificent verdant reserve with remarkable 180 degree views across to the beaches and the CBD. We are bemused by your reference to a “garage” door to the balcony. Floor-to-window glass, with a balcony beyond, provides access to the views. The door to the balcony is a standard solid- core fire-rated door, required by the fire-department. Since the hotel is on a reserve, French doors are not permitted by the fire department and nowhere on our website are such doors advertised. Your booking was made through Booking.com and the $200 deposit on check-in is mentioned when booking through that channel. We are sorry that you did not enjoy your stay with us. Our professional, and dedicated, team, is working long and hard hours to ensure that our property rises to the challenges posed by Covid-19. Your negative review is particularly disappointing, and dispiriting, in these difficult times. We would love to have an opportunity to show you why our hotel is consistently so highly rated by our guests. We are committed to excellence and assure you that, should you give us another opportunity, we shall go out of our way to make your stay special and memorable – for all the right reasons! Kind regards Richard
Rating

Global785667, wrote review 29/08/2020

Would stay again

great rooms for family - 2 rooms with 2 tv's, great for our young kids & free movies were great. huge beds were super comfy & showers very hot! room was very clean, could not fault general cleanlines... more

Rating

The1sauce, wrote review 24/08/2020

The1sauce

We were in Newcastle visiting new clients and stayed at the Apollo. From the front desk staff to the restaurant staff were so helpful and polite. The room was clean and very comfortable. Thank you and... more

Rating

aquasuze, wrote review 21/08/2020

our stay

We could not fault this motel. Lovely staff and beautiful room. My wife and I would highly recommend this place if you need to stay in the area. We will be staying here again when we come back to the ... more