16.02.2017 michellemullot, Port Macquarie, Australia
Everything was so nice , but didn't get much sleep we stayed in 102 as people were coming and going all you could here was banging doors very loud, late into the night then started at 5am so not much ... more
Everything was so nice , but didn't get much sleep we stayed in 102 as people were coming and going all you could here was banging doors very loud, late into the night then started at 5am so not much sleep not a happy stay :( less
GeneralManagerApollo, General Manager at Best Western Plus Apollo International, responded to this review
Dear Valued Guest
Thank you for providing this feedback regarding your recent stay at our property.
On behalf of our entire team, I would like to apologise for these doors that were banging, I have investigated this and have found that the room adjacent to your room had a faulty closer that needed replacing. We have since replaced this closer and now all is in working order. Your satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Thank you for your kind comments in regards to your meal and service received, I will be sure to pass your comments onto the food and beverage team.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 02 4943 6733.
Best Western Plus Apollo International Hotel