06/05/2018 Col B, Mudgee, New South Wales, Australia
A 2 night stay and most enjoyable! Very pleasant greeting and most helpful. The king suite room was as expected, very comfortable bed / pillows. Spacious room and nice private balcony overlooking a bu... more
A 2 night stay and most enjoyable! Very pleasant greeting and most helpful. The king suite room was as expected, very comfortable bed / pillows. Spacious room and nice private balcony overlooking a bush setting. Parking is ample , and although on the hwy very quiet.
The only downside was the restaurant( Baddingtons) was a bit disappointing, one order was the wrong meal and the other order - the steak was very tough.. all in all a nice place to stay and would stay again. Thank you less
GeneralManagerApollo, General Manager at Best Western Plus Apollo International Hotel, responded to this review
Dear Col B,
Thank you for your comments in regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
I am happy to hear that you enjoyed your accommodation, however disappointed to hear that your meal was at the standard that we are known for. I have managed to talk to the chef in regards to the steak and the order being incorrect, please accept our apology for your restaurant experience. What you have mentioned is unacceptable and I will ensure a repeat of such will not happen.
We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 02 4943 6733.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Best Western Plus Apollo International Hotel