Clean and tidy, a bit perfunctory
06/03/2018 psychodana, Melbourne, Australia
I stayed here with my toddler on our way through to Brisbane. We didn't have a booking. The desk was swamped when we arrived, but the staff was courteous and efficient. The room was clean and tidy, bu... more
I stayed here with my toddler on our way through to Brisbane. We didn't have a booking. The desk was swamped when we arrived, but the staff was courteous and efficient. The room was clean and tidy, but the bathroom was a bit like a nursing home, in that there was no segregation between the shower and the rest of the bathroom save for a shower curtain. I was worried that if I had a shower, I would make the floor in the rest of the bathroom wet and slippery. The sound proofing was inadequate. I could hear every roller case, conversation, trolley and meals tray that went past my room from around 6am, so suffice to say, my sleep quality was not great. It was an okay place to stay, and it wasn't overly expensive. less
GeneralManagerApollo, General Manager at Best Western Plus Apollo International Hotel, responded to this review
Dear Valued Guest
Thank you for taking the time to provide feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not meeting your expectations.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We have to have a certain number of accessible rooms in our hotel. Since the hotel was fully booked, we had to accommodate you in one of those guest rooms, which has a shower curtain, as opposed to a glass shower screen.
In regards to your noise complaint – the hotel is built to the highest standard with sound-proofing that complies with the Building Code of Australia. We seldom get complaints about noise transmission, but obviously apologise that you were disturbed. Had we known about the disturbance, we would certainly have made every effort to deal with the noise complaint.
Our team works hard to provide a superior level of service and accommodation. We are sorry that you did not enjoy your stay. We would hope that you would consider staying with us again. Were you to call me ahead of time, I would personally ensure that your stay would be memorable - for all the right reasons!
Best Western Plus Apollo International Hotel