Horrible Experience - Don't Stay Here!!!!!
30/11/2016 VtaTraveler, Ventura, California
This place was a nightmare, literally. The smoke detector was hanging by wires from the ceiling with the battery door open and no batteries. I should have complained then, but it was very late at ni... more
This place was a nightmare, literally. The smoke detector was hanging by wires from the ceiling with the battery door open and no batteries. I should have complained then, but it was very late at night, and I just wanted to get to sleep as I had a very early call the next morning. In the middle of the night (1:45 AM), it sent its shrieking alarm into both of our connecting rooms, along with a voice message. It woke up all occupants of both rooms. I went to the front desk, where I had to wait a long time because of other people checking in. Finally the clerk came to my room. He couldn't get the noise to stop. He left, and after about 10 minutes during which it continued to beep so loudly it gave me a headache, he came back with batteries. After they were inserted, it stopped screaming, but when he tried to reattach it to the ceiling, it would start again, with both the signals for a fire alarm and CO2 alarm. It was ridiculous. We weren't able to get back to bed until 2:30. It took a long time for us to get back to sleep, virtually just in time for us to get up at 4 AM to participate in our charity walk. I called twice, first leaving a voicemail on the manager's personal voicemail box and another time leaving a message with a clerk, who assured me my call would be returned. Not true! I also faxed asking for the manager to please give us vouchers for another night in the future to make up for our lost sleep and inconvenience, not to mention the whopping headache I had the next day. Not one word from her. What a poor way to run a business!!! In addition, the breakfast staff members were rude and inconsiderate. Also, my daughter's flip-flops were stolen from the pool area. Really? Don't stay here. This is a bad place. I generally give positive reviews with the benefit of the doubt, but there were NO benefits to staying at this poor excuse for a hospitality venue. less
BW-H0TEL, Manager at BEST WESTERN PLUS Anaheim Orange County Hotel, responded to this review
Thank your valuable response. We apologize for any inconvenience you encountered during your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Best Western PLUS Anaheim Orange County Hotel