Best Western Plus Ambassador Suites Venice

If your looking for an inviting place to stay this is not the place. Breakfast is not worth the stay especially when cook doesn't show and when he does is rude. Front desk not super inviting or that friendly. Place is clean and that was a plus. less

It was clean, and very close to the interstate. We stayed 2 nights in a suite, we have a 2yr old & 8mo old & wanted the extra space. The room was fine, our issues started on morning #1 when we came down for a hot breakfast. There was a sign posted asking people to be patient as the person cooking and serving were the same. So we waited about 15min, watching maskless employees walk by our family to get behind the barriers to get their own coffee. I finally went to the unmanned front desk, and had to raise my voice to get someone’s attention. The unmasked employee just said it was only grab n go today, I had to ask him to make more bags as 2 bags would not feed my family of 4. While I understand people call in sick, plans change and in a Covid world grab n go is better than no breakfast... their customer service needs work. I probably wouldn’t have even left the review, if we hadn’t been passed by employees. Also, I have no preference when it comes to masks/no masks, but I do find it frustrating for a place of business to have signs posted that masks are required, and their employees don’t wear them. I only saw 2 wearing them during our 2nights stay. We would probably try a different hotel next stay. less

We recently stayed 2 nights for a softball tournament. Check in was okay. The older gentleman at the front desk was not very pleasant. He kind of seemed super annoyed with all the hustle and bustle (lots of kids). We stayed in room 227. The room had a very musty smell to it. The curtains were dusty. The ac was very dirty. The beds were uncomfortable. They folded into a taco when you sat on them. If you are looking to have fun and hang out with friends, this is not the place to do it. The older gentleman who works the night shift is a stickler for rules. Apparently, the hotel has a 10pm mandatory quiet time. He wouldn't allow the parents to sit by the pool. We were told we could sit in the social area but everyone would have to sit quietly. We respected the rules. It just reminded me of a strict curfew. In your room and lights out at 10pm. I just want others to know that this is not the place for fun or socializing. You'll be sent to your room. less

We stayed one night at this hotel. The checkin was so smooth, the beds were super comfortable (I thought I was in my own bed). The breakfast was delicious despite COVID changing it up a bit. Would definitely stay here again. You won’t be disappointed. less

You can't beat the location. The hotel is clean, the beds are comfortable and it is well maintained. We liked the fact that housekeeping doesn't enter your room during your stay, but you can ask for things if you need them (new towels, coffee, trash pickup, etc). The only thing that seemed a little off was the hot breakfast. There was a staff member behind a roped area that would fill your plate with whatever you asked for but the quantities and variety were very limited. There was no fresh fruit. One morning there was a wait on eggs, and the next there was gravy but no biscuits. We opted to visit the Cracker Barrel next door for breakfast one of the days. All in all we would definitely stay here again when in Venice. less