Best Western Plus Ambassador Suites Venice

Website pics inaccurate, thought I was booking an updated room when booking on BW website. Do not expect housekeeping during your stay, they say it’s a only courtesy even after a six-day stay. Do not expect a clean room, we had black goop falling from the fan every time it was turned off. Safety issue: No cover on an electrical outlet. The GM this manages this hotel should be replaced. The staff is spread way too thin to do their jobs effectively. The hotel front desk person had to clean the bathroom before we realized it was fan goop. This is a mgmt and resource allocation issue, not a staff work ethic issue. The staff is very pleasant and kind, but the hotel policies are horrible. I just love having to empty my own trash and keep going to the front desk for a single bag. Apparently it’s too expensive to hand out seven or eight bags. This review timeline is made just barely post-COVID, and staffing is a national issue, however the GM should limit capacity instead of greatly sacrificing quality. We will stay across the street at the Marriott chain next time. less

- The Staff are generally cordial and willing to help when situations exist. That being said lets get to the details that mater - The building is very nice and clean with plenty of parking (at least while we were there). - Room: The bed was very hard and extremely close to the through the wall style A/C making it non-navigational for anyone with mobility disabilities (walker, wheelchair). - The A/C rattled like two squirrels playing ping pong the whole time. No sleep for two night (not good for someone trying to relax). - The toilet plugged twice and over flowed once (also not good). Did get moved to another room on the third day of a five night stay (that's always fun). Side Note - Upon returning home found an additional charge of $15 for a "Ripped Sheet". Called Hotel asked for a photo of the sheet. Clearly the sheet was not cut, but stressed ripped from years of laundering. Just wondering how many other ex-patrons were charge for a, "Ripped Sheet???". - My Opinion - If you have two choices, seriously consider going to the alternate. less

It looks nice from the outside and the people who work there are very friendly and kind, but the room? Really? The first room we had for 2 nights and the bed was like sleeping on a flat rock, even my husband thinks so. The toilet over flowed twice and the air conditioner rattled almost constantly. We had technicians come to the room to "fix the air conditioner and it seemed to work, but the rattle never went away. The bed? Did I mention it was lie sleeping, trying to sleep anyway, on a flat rock? AND there was no one on call for maintenance on the weekend! What is that about? Really? Luckily the desk man was kind enough to give us another room. The bed was greatly better, but it still sucked. Atl east the toilet behaved. less

I started staying at this location as a kid back around when they first opened with my family. Now I’ve started my own family, and continue to only stay at this location and have never had anything other than an amazing experience. I would never stay anywhere else in Venice, and I’d recommend this place for anyone staying in the area! less

The overall experience at the hotel is adequate. The gym has what you need but that's it nothing special. The pool is small but clean. The room is a little out dated but newer televisions and roomy. The high rating is because of certain staff such as Hailey and Management that make the experience a nice one. Very important to me to be treated with great hospitality and that's what this hotel has HOSPITALITY. Very courteous staff from the front desk, maintenance, management, and cleaning services. I have been to so many hotels and they are all pretty much the same as far as amenities. The difference maker has to be the staff and that's my reason for the high rating. less