Best Western Plus Ambassador Suites Venice

We had neve heard of Venice florida and this Best Western seemed convenient. It was so convenient and beautiful. To have suites is such a relief when you are traveling in a big group, Staff seemed to follow COVID guidelines, only a couple of front desk workers weren’t wearing a mask but stayed behind the glass. Our rooms were nice, but housekeeping missed 2 days of cleaning/giving fresh towels. There was one house keeping girl and I cannot recall her name, she had ed hair I think and she went ABOVE AND BEYOND when she cleaned our rooms the last 2 days. Breakfast was great, if you ever get a chance to see Patty, be so sweet with her. She is just amazing, she made our stay so much better, you can’t feed yourselves due to COVID and Patty went above and beyond to make sure that we were getting enough food. We were so excited to see her everyday. Such an amazing person. The rooms air conditioning doesn’t get the full room cool, at least not to us. Most beaches are only 15 minutes away and super convenient. We are definitely coming back!! Group/family of 8 less

So.... My husband is her on business work and we have been traveling around the states for his job. We have been staying here almost a week now to get a change of scenery and enjoy the beach. Tuesday afternoon I went to the front desk to purchase some food and drinks. The gentlemen who was working there His name was Ron I believe was extremely rude made several remarks about my diet, and was extremely nosy about my business here. He looked my room Up and the moment he saw our last Estrada he goes and says go figure immigrants and the fact he questioned my work as a house spouse he made a comment regarding homosexual lifestyle and called me a faggot as i walked off extremely pissed and disappointed that people with that type of mentality are hired to a place of customer service. if your that old and white with racial issues u should find a garbage or custodian profession..... we are both very outraged with this my husband is a registered nurse and does mortgages for a living. you can imagine we have a very busy life and to be face with this homophobic fagggot comment by the front desk is unacceptable!!!! less

The room had a few spiders when we got to it and had a musty smell, but was clean other than that. Our bathroom was out of shampoo, conditioner, and body wash but luckily we had brought our own. The breakfast was ok considering the covid restrictions. The staff was overall friendly (when we saw them, like 1 time) less

You don't have to call customer service here everybody here knows what they're doing in their happy to take care of you I have not had to worry about a single thing I have not had to make a phone call to fix anything they all know their jobs inside and out and it is a great comfort it makes a stay Pleasant remember this is true customer service less

We did not arrive until after midnight, and desk personnel couldn't have been nicer. We were able to check out beach chairs and towels for our visit, which was a nice surprise. Clean rooms, friendly, helpful staff, walking distance to some good quick eats, and nice breakfast. less