Best Western Plus Ambassador on Ruthven Motor Inn

200 Ruthven Street (New England Highway), Toowoomba, 4350, Australia
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Best Western Plus Ambassador on Ruthven Motor Inn

Welcome to the Best Western Plus Ambassador on Ruthven Motor Inn, located two kilometers north of Toowoomba City Centre. Our well-appointed 34 units offer a relaxed atmosphere with all the modern conveniences including high-speed Internet and reve show more

Pets not accepted
Check-in & Check out14:00:00 | 10:00:00
200 Ruthven Street (New England Highway), Toowoomba, 4350, Australia

Reviews of Best Western Plus Ambassador on Ruthven Motor Inn

Traveller Overview:
4.5 Rating: 254 reviews
Excellent 57%
Very Good 28%
Average 7%
Poor 3%
Terrible 1%
Rating

E105RPpeterf, wrote review 04/10/2020

Service at its Best!

I recently stayed at the Ambassador Motor Inn and I cannot praise the venue enough! The food is out-standing for both breakfast and dinner. Service with a welcoming smile, helpful and professional. Th... more

Owner Response
Jodie Spence, General Manager at Best Western Plus Ambassador on Ruthven Motor Inn, responded to this review
Thank you for your wonderful review. We are so pleased to read that you enjoyed your stay and dining experience with us Positive feedback motivates and uplifts us to keep striving to create an enjoyable stay for all of our guests and on a personal level it's a wonderful feeling to know that we created a pleasant stay for a valued guest like yourself. We hope that you will come back and visit us again soon when next in Toowoomba
Rating

901chelsea, wrote review 28/09/2020

Money stolen from room

My partner and I stayed here for the weekend to attend a wedding in town. We left the accommodation around midday to attend the event (our room was completely locked up), when leaving the cleaners ask... more

Owner Response
Jodie Spence, General Manager at Best Western Plus Ambassador on Ruthven Motor Inn, responded to this review
Unfortunately we were expecting your review as you have been circulating it throughout every online channel and continuing to bully our team. Abusive and bullying behavior towards our staff members will not be tolerated. We take great pride in our establishment, our valued guests and our dedicated staff, all of whom have been with us for many many years. Rooms are only entered during services unless otherwise requested. You met with our Housekeeping team prior to servicing your room and requested them not to do a service, in which they did not enter your room at any time during your stay with us which was confirmed by your partner. Management conducted a full investigation with all staff members. We recommended and supported any legal support and also mediation with any staff members on shift to assist with any concerns that you had. You suggested going to the police and we fully supported that also. To continue to abuse us and write defamation of character reviews falsely accusing our team is not ok. We tried everything we could to assist, yet nothing we offered to try and do was met with any reason, only abuse.
Rating

triptime022, wrote review 31/08/2020

THE BEST!!

Absolutely the BEST! The immaculate motel,the wonderful service, the awesome restaurant (cannot find words good enough to explain how fantastic the food is) - The Ambassador on Ruthven impressed my ot... more

Owner Response
Jodie Spence, General Manager at Best Western Plus Ambassador on Ruthven Motor Inn, responded to this review
Thank you so much for your amazing review! We hope you have had an fantastic honeymoon since your visit with us and we are so pleased that you both had a wonderful time on your special day. It was our absolute pleasure to host your wedding and we really appreciate you taking the time to provide us with your lovely comments. It really does put a smile on our dedicated teams faces and certainly makes our day. Thank you and we hope to see you again soon!
Rating

paulc24rbp, wrote review 30/08/2020

Excellent

Only stayed the one night but we were very impressed. Easy check in, great parking space for a 4x4. Room was upstairs which was absolutely fine. Very clean, very spacious. Everything you require, with... more

Owner Response
Jodie Spence, General Manager at Best Western Plus Ambassador on Ruthven Motor Inn, responded to this review
Thank you for taking the time to provide us with your wonderful feedback. It really uplifts and motivates our dedicated team to keep striving for an enjoyable customer experience for all of our guests. Next time you stay, let us know and we will be sure to offer a variety of pillows available on-sight to give you the best nights sleep. We look forward to seeing you again next time!
Rating

515geoffm, wrote review 31/07/2020

Traveller

On the road and booked in for a two night stay. Check in was friendly and efficient. Rooms very good with undercover parking. Well presented motel and rooms extremely clean. Good restaurant on site as... more

Owner Response
Jodie Spence, General Manager at Best Western Plus Ambassador on Ruthven Motor Inn, responded to this review
Thank you 515geoffm for your lovely review. We really appreciate you taking the time you provide us with your valuable feedback. Positive feedback uplifts and motivates our dedicated team to keep striving to create an enjoyable stay for all of our guests. We look forward to welcoming you back soon! Warm Regards, Management