Basic motel
We always stay at best western plus ambassador when visiting Toowoomba- this is my third visit. Staff very friendly and accomodating- we took my elderly parents with us this time and booked the family... more
We always stay at best western plus ambassador when visiting Toowoomba- this is my third visit. Staff very friendly and accomodating- we took my elderly parents with us this time and booked the family room - staff did ask if my parents were ok to climb stairs - thank you - and they were but it was a struggle. The room itself this time seemed very dated and in need of a makeover. I would stay again but will never book an famiky room for mobility reasons less
Jodie Spence, General Manager at Best Western Plus Ambassador on Ruthven Motor Inn, responded to this review
Thank you Sophie41 for being a wonderful return valued customer. Yes, unfortunately our two bedroom family room is located up a flight of stairs. We do have other options for family's available with interconnecting rooms and a 1 bedroom family room located ground level as well as twin rooms and standard executive rooms. We are sorry to read that the decor was not what you would have preferred. We do continuously upgrade and maintain our rooms to ensure a high standard and we do hope that you will come back and visit us again. Warm Regards, Ambassador Team