Money stolen from room
My partner and I stayed here for the weekend to attend a wedding in town. We left the accommodation around midday to attend the event (our room was completely locked up), when leaving the cleaners ask... more
My partner and I stayed here for the weekend to attend a wedding in town. We left the accommodation around midday to attend the event (our room was completely locked up), when leaving the cleaners asked if we would like our room serviced and we declined the offer. Upon returning to our room we realised that money had been stolen from my partners wallet. In the morning we went straight to reception to investigate how this could have occurred, the woman at reception with blonde hair did not seem at all concerned or shocked. I asked her if anything like this had happened before and she said no it was not possible to break into the door without the room card, this lead me to believe it could have been a staff member as they are the only ones with room keys.. when I asked her to investigate with her staff, she told me not to accuse her staff. I noticed they had security cameras around the building however only camera not working was the one on our side of the building due to ‘water damage’.
I would not recommend anyone to stay here, the fact someone has been in our room without consent and the staff member was extremely unaccommodating.
This is also not the first review from a guest stating someone has entered their room when they have been out. less
Jodie Spence, General Manager at Best Western Plus Ambassador on Ruthven Motor Inn, responded to this review
Unfortunately we were expecting your review as you have been circulating it throughout every online channel and continuing to bully our team. Abusive and bullying behavior towards our staff members will not be tolerated. We take great pride in our establishment, our valued guests and our dedicated staff, all of whom have been with us for many many years. Rooms are only entered during services unless otherwise requested. You met with our Housekeeping team prior to servicing your room and requested them not to do a service, in which they did not enter your room at any time during your stay with us which was confirmed by your partner. Management conducted a full investigation with all staff members. We recommended and supported any legal support and also mediation with any staff members on shift to assist with any concerns that you had. You suggested going to the police and we fully supported that also. To continue to abuse us and write defamation of character reviews falsely accusing our team is not ok. We tried everything we could to assist, yet nothing we offered to try and do was met with any reason, only abuse.