Great Stay, Would Love to Return
17-01-2018 Emma F, New York City, New York
We recently spent a few nights in Zermatt as part of our honeymoon, and loved our time at the Best Western Plus Alpen Resort. The trip was rather eventful, and the hotel rolled with the punches as bes... more
We recently spent a few nights in Zermatt as part of our honeymoon, and loved our time at the Best Western Plus Alpen Resort. The trip was rather eventful, and the hotel rolled with the punches as best as they could. The staff was helpful with everything we needed. When we checked in we also purchased our ski passes, which was very convenient. We had booked through the website, but the hotel forgot to put the complimentary prosecco in our room. They were very apologetic and the next day we came back to a bottle of prosecco chilling on the table.
The room itself was huge, which was even more pronounced for us since we had previously been in Paris and Lyon. I'm sure if it wasn't cloudy the whole time that the view of the Matterhorn would have been beautiful as well. One thing that I didn't know was that they provide turn down service at this hotel. It was very nice to come back to that one evening, although a bit embarrassing as I'd left clothes strewn around the room! The pool area was very relaxing, although busy at times.
Our last day was the most eventful one. We were there during the heavy snow, and had previously planned to take the Glacier Express out and stay the following night in St. Moritz. Mother Nature had other plans. We had informed the front desk staff about our Glacier Express plans the night before, so they notified us about the changes. We woke up to no power all throughout Zermatt, but the hotel made breakfast as usual and we all ate by candlelight. Once the power was restored in the town we checked out, but were in limbo as the trains still weren't running. The Best Western Plus Alpen Resort was one of the first hotels to start running people to the heliport, where we were able to board a helicopter at a discount to leave Zermatt. Their determination and devotion to customers was unparalleled on that day, and I won't forget it. I wish I had taken down everyone's name that helped us, it was a stressful day for all but they made it seem like everything was fine! I hope to go back to Zermatt someday, especially with a family, this hotel would be a great place to bring one. less