I arrived in Zermatt and asked a taxi driver where is the Best Western and he pointed down the valley and I asked if it was walkable as I had luggage and a carry on bag. He said its about 10 minutes away. I decided to walk, as I heard it was expensive for a taxi for a few blocks walk. It was pretty close. There is construction going on near the hotel, so keep your eyes peeled for a sign and as soon as you see it, turn and follow the arrow. The hotels all look mostly similar. About 5 or 6 stories tall and looks like wooden cabins. Once inside, the reception area is small but cozy. The person checking in was friendly and pleasant. I tried to check in an hour early and I was able to get checked in. They accept swiss francs as well as credit cards, visa,mc, amex. The lift is small but works. My room was the top one located a stairwell up from the 4th floor. The rooms are average size, not too small but perfect. Theres a modern look to it. Flat screen tv, couch, chair, table, balcony with a view of the matterhorn, in room safe, bathroom and shower in one room, telephone, and closet. The lights are controlled by leaving your key with the chip facing you in a little key holder by the door. They have a pool and also a salt water pool below ground level, and also a sauna, massage, gym and tanning room also. After an evening walk around town, I ate dinner in the hotel restaurant and had fondue with potato and ice cream for dessert. At check in, they give you a 10percent coupon for dining in the restaurant, use it! The water was 3 chf the ice cream 10.95 chf and fondue about 22 chf. About $40 dollars for a small dinner for one person. But there is breakfast included and that saves you money overall during your stay.
There is also a small grocery store available just a few minutes away that closes at 8pm.
The bed is firm and comfortable and the room is temperature controlled. The bedding is clean and soft. The only downside is that there is no clock in the room. The receptionists who were at the desk at check in and later in the night were very helpful as far as where to go and what to do for my tour trips. I would recommend this hotel to friends and family. Its fairly close to town center and its reasonable priced. less
BWalpenresort, Leiter Öffentlichkeitsarbeit at Best Western PLUS Alpen Resort Hotel, responded to this review
Thank you very much for staying with us - we are very happy to hear that you enjoyed your stay in our Hotel. It is a pleasure for us to read your review - thank you so much for mentioning the clienliness of the rooms, the friendliness of the staff and the ownder and the quality of our food. Please note that there is a clock - which is always on in red light numbers - on the tv frame lower side.
Best regards from Zermatt and we are looking forward to welcome you again
Your Best Western Plus Alpen Resort Hotel Team