Comfortable, good-value, friendly hotel for a ski trip.
My husband and I spent a week at this hotel. Location-wise, it is good, a very short walk from the train station, and the gornergrat rail station and the main shopping street. The ski-bus stops just outside, and there is a small supermarket just across the road. There was a really nice international mix of guests, from Europe, Asia, America. We had one of the basic rooms, which had everything we needed... The bathroom had a bath with a shower over, which we appreciated. I like a hot bath after skiing and thus do not like the trend towards shower-only bathrooms. There were bathrobes and slippers in the room. The TV had a good range of satellite channels, which was nice for the odd chill-out hour between skiing and dinner. There was a mini bar, which we emptied, and used to chill our drinks bought at the budget supermarket. The staff had no problem with this and it was not one of those minibars which charges you for looking at it! . We had our own little terrace with a table and chairs. There were no mountain views from our room, but we didn't mind, as we spent our days in the spectacular scenery. The ski lockers were spacious and didn't smell at all!
Breakfast was fine... they had scrambled or boiled eggs, sausage, bacon and baked beans, cold meats and cheeses, chinese soup and rice, bircher muesli and cereals, fruit, nuts, fresh breads, cake, toast, jams, honey, nutella, juices and sparkling wine, tea, coffee and cocoa. The juice was from concentrate and the sausage was cut super-small, so it seemed a bit "budget" in some ways, but we still enjoyed it and hit the slopes on full bellies. We had half-board and the evening menus provided a good variety... there was a raclette night, an italian night, a few nights with five course menus where you picked your main course. Most evenings there was a salad buffet and there were always 2 soups: consomme and a different 2nd soup daily. The drinks menu was not toooo expensive (by Zermatt standards!). My husband doesn't drink alcohol much so I had a cute little 200ml carafe of wine each evening, which cost around 10 pounds. Soft drinks were 5 or 6 pounds and a 500ml carafe of sparkling water was about 6 pounds. Staff in the dining room were busy, but very friendly and soon remembered our drinks order. There was a pianist/accordian player each evening playing cheesy tunes, which was a lovely old-fashioned touch.
We did not require concierge services, so I can't comment on that, but the reception staff always had a friendly smile as we passed by. This hotel is simple, relaxed and, by Zermatt standards, good value. less
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review
Thank you very much for staying with us and sharing your experience here on tripadvisor. It's just fantastic to read your amazing, detailed review and we are very happt to hear that you enjoyed your stay. It would be a great pleasure for the whole team to welcome you again in our Hotel.
Best regards from sunny Zermatt to Ireland and we wish you a wonderful 2017,
Your Alpen Resort Hotel