Return to Zermatt
09/07/2018 steveph2017, Rockland, Massachusetts
The hotel is well located, close to the train station and main shopping area, restaurants etc. Hotel also provides transportation to and from the train station which is very convenient. Last time I vi... more
The hotel is well located, close to the train station and main shopping area, restaurants etc. Hotel also provides transportation to and from the train station which is very convenient. Last time I visited Zermatt was 35 years ago (when I lived in Europe), which has seen considerable growth since then. Zermatt is definitely a year-round resort and one of the prime destinations. Hotel staff extremely accommodating and friendly. My room was very comfortable and clean, and had a great view of the Matterhorn. Apart from the extensive breakfast memo, dinner at the hotel provided an excellent choice and was reasonably priced. The indoor pool (Roman style) is to be experienced. Perfect temperature and relaxing after a day's hike in the mountains. Also, enjoy the spa, sauna and steam-room after your swim. After spending a week at the hotel, I almost felt like family, and treated as such. It was sad to leave Zermatt and the BW Alpine Resort. I miss Michaela and her colleagues for breakfast, as well as Lade and Claudia for dinner. This is not forgetting the reception personnel (Philippe, Thomas, Janni, Patricia and Saria). And if you are lucky you will get to meet Inge, who owns the hotel. less
Reto_Aufdenblatten, Guest Relations Manager at Alpen Resort Hotel, by Best Western, responded to this review
Thank you for staying with us in Zermatt. Our hotel is indeed located within walking distance of centre/train station (400 Meters) in a calm neighbourhood and we will of course pick you up and drop you off for free on your arrival/departure. Just call us before you arrive or at the free phone lines at the station and we will send a car. Thank you so much for your great review. I will make sure to show it to everyone you mentioned! We hope we can welcome you back soon.
Best regards from Zermatt
Reto Aufdenblatten, Guest relations