Not to recommend
01/04/2017 mlang6, Brisbane, Australia
The size of the room and the bathroom are good but really dated. By check in we didn't get the cheep online price. Therefore we had to book online in front of her. First time ever!!!! The room smelled... more
The size of the room and the bathroom are good but really dated. By check in we didn't get the cheep online price. Therefore we had to book online in front of her. First time ever!!!! The room smelled badly of smoke 💨 despite pretend non smoking room. The vents aircon where heavily dusty and the windows full of dusty old spider 🕷 webs. In the shower 🚿 there was quite some substantial mould. The breakfast was a joke. The coffe jugs, which are usually two cups of coffee ☕️, where in this case just one cup of coffee!! So don't pay 💰 extra when you don't get it!! Oder a normal cup which is cheaper. Two slices of toast for two person is also not really generous. But the best was his fruit bowl, wich ended up to be a tiny tiny baby apple 🍎 in a plastic bag. Conclusion 177.- is way overpriced when it's at best worth something between 77-100,- ! Go and look around for something better. less
AllsettlersTamworth, General Manager at BEST WESTERN PLUS All Settlers Motor Inn, responded to this review
Dear Mlang6, thankyou for your review. I am sorry that you were unhappy with some aspects of your room and Breakfast. However, I see in a separate review you were very happy with Dinner in the Motel Restaurant. In regard to rates, motel rates are very complicated these days, and promotions and deals mean that front office staff are not always aware of all the offers and prices on all websites and promotions. Nevertheless, Front office staff are meant to honour any price found. So I apologize that the receptionist did not make that easy for you. I have briefed all front office staff again on this policy. I apologize that you found some areas in the room that were not up to our usual standard. I have spoken with housekeeping this morning. In regard to the spider webs, they were outside the room, on the outside of the toilet window, but nevertheless, we should clean there also. In regard to the breakfast, I believe you are being a little unfair on us here. I could provide you with a copy of your breakfast order. I see that you ordered a fruit bowl, however, the staff missed that item, and you were not charged for it. When breakfast was delivered you asked that staff member delivering the breakfast for some fruit, the staff member mistakenly believed you meant a piece of takeaway fruit, as we do takeaway lunches, which can be delivered with breakfast. If you had called reception, this mistake could have been rectified immediately without the need for public complaint. Nevertheless, I apologize we missed the fruit bowl on your order, and gave you a free piece of fruit in error. In regard to the toast, the menu states that is two pieces of toast for $3 complete with spreads and butter. The menu also lists the coffee, as $4.50 for plunger coffee, our plungers are a 1.5 cup plunger, which is a standard sized plunger coffee. Or you can order instant coffee for $3. I also believe your comments about the room and bathroom being dated are a little unfair, we fully refurbished the room and bathroom only last year , and all the fittings and tiles and everything is under 12 months old. Once again I am sorry you did not enjoy your experience with us.