Best Western Plus Albert Lea I-90/I-35 Hotel

Great room at a very good rate. But the staff was what made the stay memorable. I was in town for family business and whatever I needed, the staff was ready and willing to assist whether it was copies or a fax. Ashley was very helpful and a pleasure to work with. Carrie was also very helpful and her personality and customer service skills were perfect for her job. The breakfast was great and always well stocked and the motel was clean and nicely updated. I will definitely choose this motel whenever I am in the area. less

As a business traveler I need a comfortable bed .... and work area, well lit. There were ample and handy places to plug in devices. Internet was quick and good. Bed was comfortable. Parking lot could have been lit better but the area felt safe. Too many nicer places aren't as comfortable. I'll stay here again. less

Rooms were clean and beautiful..Staff were super sweet and helpful... Breakfast was just right...A little bit of everything. We forgot toothpaste and they were so kind to find some for us. If ever in the area again will definitely stop... less

Walls were really thin Food was bad. The orange juice was something like sunny d and the waffle mix was so thin, it was like water If the are trying to cut corners with something as cheap as waffle mix, where else are the cutting corners less

Terrible customer service is right!!..This is the worst customer service we have experienced ever, from Julie at front desk,which is an old sour lady who doesn't smile, Carie and their manager. We had a 4 night stay for a big group, 2 rooms, one of them with 3 beds, they only allowed 4 people per room including children, reason fire code from state, we called corporate they just agreed with them , they did not even checked on state code, I'm preparing a written letter to the CEO David Kong,no options of accomodations either, no roll away beds, they literally told us this is what it is, if you don't like it you can leave so we did, we booked the rest of our stay with Ramada, with the rest of our group 3 nights and the service was way more better. We were in the middle of the snow storm by the way, never ever again will I ever book with them, nor American inn next door, nor Holiday inn from same city same owner, they are not getting my money!!! Really dissatisfied!! less