Best Western Plus Airport Plaza

2118 The Alameda, San Jose, California, 95126-1140, United States
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Best Western Plus Airport Plaza

Welcome to Best Western Plus Airport Plaza! We are delighted that you are visiting our page. We hope you find everything you need.

This small, boutique style hotel is located just two miles from Downtown San Jose and less than a mile from t
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2118 The Alameda, San Jose, California, 95126-1140, United States

Reviews of Best Western Plus Airport Plaza

Traveller Overview:
4.0 Rating: 389 reviews
Excellent 43%
Very Good 39%
Average 10%
Poor 4%
Terrible 1%
Rating

VisaliaCouple, wrote review 28/04/2021

Awesome service

We planned just one night here before our flight to Hawaii but we ended up having to spend another unexpected night. Jose went over and above our expectations. He was efficient and professional. The r... more

Owner Response
Amber Todd, General Manager at Best Western Plus Airport Plaza, responded to this review
Dear VisaliaCouple, We certainly hope Hawaii treated you well. Jose just got back from there! He came back relaxed, tanned and discovered this review of his service. He is certainly living the life. While we know that the circumstances of our meeting were not the best, we are thankful that you found us. We hope to serve you and your family for all of your San Jose lodging needs. Aloha! Amber Todd General Manager Best Western Plus Airport Plaza
Rating

Safari363938583691, wrote review 26/04/2021

Great value

Location is close to the airport, which made an early morning flight easy. There is a gas station nearby the hotel, which made refueling the rental car easy. Short driving distance to amenities and hi... more

Owner Response
Amber Todd, General Manager at Best Western Plus Airport Plaza, responded to this review
Good Day Safari363938583691, Thank you for taking the time to write this review regarding your recent stay with us. We appreciate you pointing out our location. We know that location is one of the main drivers in the hotel booking process. We are perfectly situated right outside of Downtown San Jose and just about a mile from Santa Clara. The residential area provides guests will everything that they need including safety. We are happy to hear that you enjoyed the limited breakfast that we offer. COVID has certainly impacted business but we hope to see you post-COVID so that you may enjoy the full hot breakfast that is served. As always, stay safe and healthy. Amber Todd General Manager Best Western Plus Airport Plaza
Rating

adoreegambrell, wrote review 26/04/2021

Great Staff

I locked my keys in the car at Shell gas station and Jose let me use the phone as well as the coffee machine! I was able to wait comfortably. Jose gave me great service and he definitely deserves more... more

Owner Response
Amber Todd, General Manager at Best Western Plus Airport Plaza, responded to this review
Dear adoreegambrell, Thank you so much for taking the time to recognize Jose. He is certainly an integral part of this team and is recognized frequently for his efforts. We are happy to hear that you found comfort in that unfortunate situation. We hope to see you again soon. Amber Todd General Manager Best Western Plus Airport Plaza
Rating

DanielD937, wrote review 26/03/2021

Decent stay

Pros: The front staff is great and very attentive. The bed was comfortable. Cons: internet did not work well, I could hear neighboring rooms, biggest issue was I had to restart the tv connection on t... more

Owner Response
Amber Todd, General Manager at Best Western Plus Airport Plaza, responded to this review
Good Day DanielD937, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. After reviewing the hotel's daily log and discussing the matter with the agent on duty, Jose, we noted that the matter with the television/cable box was resolved. If it was not, we would have loved to have had the option to resolve the matter for you. I do apologize for the inconvenience. If ever, in the future, you should experience any sort of issue please do not hesitate to reach staff. Each member of our staff is ready and willing to help. If I can be of assistance in the future, please don't hesitate to contact me directly. Thank you again for taking the time to complete the survey. Stay Safe, Amber Todd General Manager Best Western Plus Airport Plaza
Rating

nrtaylor2015, wrote review 21/03/2021

First trip after COVID lockdown

Enjoyed staying at this place. It is quiet, close to freeway, staff very efficient, friendly and helpful. Parking was easy and felt very safe with the location. Close to restaurants. Will definitely s... more

Owner Response
Amber Todd, General Manager at Best Western Plus Airport Plaza, responded to this review
Dear nrtaylor2015, Thank you for taking the time to complete this review. COVID restrictions have certainly made a huge impact on people's daily lives and we appreciate your time and energy put into this. We are certainly honored that you chose us for your lodging needs. I know how exciting it was to get out of the house since the lockdown. Our priority is safety and we are so happy that you felt safe and secure with us. We look forward to your next visit! As always, stay safe! Amber Todd General Manager Best Western Plus Airport Plaza