One night stay
20/11/2016 SDMcCloskey, Fairfield, California
Overall this was a great hotel to stay at. My son had a robotics competition Saturday morning, so instead of waking our toddler up early to leave we decided to drive down late and stay the night. Th... more
Overall this was a great hotel to stay at. My son had a robotics competition Saturday morning, so instead of waking our toddler up early to leave we decided to drive down late and stay the night. The man at the front desk was amazing. It was $50 cheaper for us to book through Orbitz than it was over the phone. He went above and beyond though. Looked up the distance to the competition for us and let me know about the rain for the next day! Excellent customer service. The room was pretty big and nice. The sink in the bathroom didn't drain very well, but no big deal. We would stay there again. The breakfast was ok. The only reason I took one rating off was because of our blanket. We accidentally left one of our kids blankets behind in the room (we discovered it we had left it when we got home and unpacked). We were there just for maybe 11hours (?) so we didn't have much to pack. I totally forgot to grab the blanket off the bed though :/ Bummer. Anyways my husband called and there was no blanket there. He was told they would check with housekeeping. My guess is it probably was just tossed. Kind of sucks, but I get it. It would have been nice to have gotten a call that day saying oh hey we found a blanket in the room. At the same time these things happen. The blanket is replaceable, so no worries. Just a reminder to triple check you take everything with you! Like I said we would stay again because it was a clean room and the area appeared nice. less
Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Dear Mrs. McCloskey and Family,
Thank you for taking the time to write a review regarding your recent stay with us. We are all so very happy that you found us and decided to stay here given all of the choices in the area.
I wanted to make sure to address the items you mentioned in your review. First and foremost, we have your little ones blanket. It was placed in the lost and found after your husband had called. We called him back the next day and are still awaiting the address to send it to. We would never throw away our guests items. We typically hold them for 30 days before they are donated. I would love to send the blanket back to your son. If you could please provide us an address, I can have that shipped immediately.
With regards to the rate, here at Best Western we offer the lowest available rate on our website. I apologize that was not communicated to you properly. I will ensure to address that. You can always guarantee that the Best Western website has the lowest available rate.
We are constantly working to improve the hotel and offer our guests the amenities in which they want and deserve. If there are any recommendations you have for the breakfast bar, we would love to hear them.
We do hope that your travels bring you back to us. Thank you again for staying with us.