Best Western Plus Airport Plaza

I booked this hotel based partly on reviews and have been disappointed. My husband checked into the room, which I would have rejected. The layout suffered because it was a corner room. The foot of the king bed is about a foot from the drawer pulls on the dresser. The bathroom door swings about an inch from the toilet. Happily, there was a tub. Unfortunately, no drain plug. Towels were small and few in number. The bed was adequate but not particularly comfortable. The refrigerator made an odd ticking noise all night. An "airport" hotel without a shuttle? A surprise, although they don't claim to have a shuttle. The breakfast was in no way superior to any other Best Western. Have to wonder why the standard offerings got such good reviews. Had to wait for scrambled eggs to be replenished and potatoes were not hot. The rate we paid was not commensurate with the experience. Will not stay here again. less

We were visiting family and really needed a place to stay. We were referred by a friend to come here. The service was top notch and were incredibly friendly, courteous, and professional. We were able to sleep soundly and peacefully. We recommend this location to everyone. less

For the weekday price of this hotel, we were very disappointed in our stay. The walls are very thin and we were kept awake by the tv in the neighboring room until quite late into the evening. The bed was not comfortable. The breakfast offered with our stay was very skimpy, no brewed coffee, powdered creamer compared to fresh or small tubs. Everything felt cheap. On the plus side, the room was clean. Will not stay here again. Was not up to par with other Best Westerns we have staying in. less

I want to thank the whole staff, especially Heidi the cook and Jose the front desk clerk, they were amazingly courteous professional polite friendly and welcoming!!! I want to mention Julian and Emma! less

Alma and José both went out of their way to make sure I had what I needed--from printing a document for me to late night conversation to moving me to another room! I was originally in a wheelchair accessible room (103) toward the street. There was noise throughout the night: trucks driving down the street and the sound of a traffic light making sounds to guide people with visual impairments whenever the walk signal was on. I am a light sleeper, so this was a problem for me. Given that I use a wheelchair, I could only access a tiny portion of the already small room because the bed was so close to the dresser. The bathroom was accessible (with a roll-in shower, no bathtub). I was told that there are only wheelchair accessible rooms on the side of the hotel next to the street, so I asked if I could see the layout of a non-accessible room. José was happy to show me 102, and I ended up moving to that room (with his assistance). I could get my wheelchair into the bathroom and there was MUCH more space in the bedroom (with enough room between the bed and dresser that I could get through). The bathroom door opened inwards though, which made it a challenge to get to the bathtub. It worked alright for me, but this is something other wheelchair users should know if they are considering requesting a non-accessible room. Importantly, it was QUIET! less