Poorly maintained, but not horrible.
21/08/2017 Gary R, Boise, Idaho
We were very disappointed. The room was expensive for this class of hotel because we had to book it two weeks out. A lightbulb was burned out, the sink drain did not stay closed, there was no bathtu... more
We were very disappointed. The room was expensive for this class of hotel because we had to book it two weeks out. A lightbulb was burned out, the sink drain did not stay closed, there was no bathtub drain stopper at all, no safe and the only ice machine was on the ground floor - we were on the third floor. The place was clean and the bed was comfortable. I would only go back if absolutely necessary. less
Amber T, General Manager at Best Western Airport Plaza, responded to this review
Good Day Mr. R.,
Thank you for taking the time to write a review regarding your stay here with us. I am concerned that you felt the hotel is poorly maintained. I understand your concern regarding the maintenance issues and I have made sure that our maintenance supervisor is aware of the situation.
With regards to the safe, the hotel does not offer safes. The ice machine was strategically placed on the ground level so that the noise never disturbs any of our guests plus it gives staff members a chance to interact with our guests when they come down. We love getting to know our guests and developing long lasting relationships with all of them.
This area is very expensive and it is almost impossible to find a room in this area during the weekend and during certain events. We have been very successful at maintaining a very standard set of rates. This is important for both the hotels operation and our guests. Consistency and fairness are extremely important. I assure you that at this hotel we keep both in mind at all times.
We do hope that you will consider staying with us again so that we have another chance to provide superior customer care.
If I can be of any assistance to you, please do not hesitate to contact me directly at (408) 243-2400.