Comfortable bed, great shower and breakfast but thin walls
13/01/2017 Carlos C,
The key necessities of a good stay were there: comfortable bed, good water pressure in shower, and good breakfast with scrambled eggs, sausage and potatoes as well as continental items. Drawbacks were... more
The key necessities of a good stay were there: comfortable bed, good water pressure in shower, and good breakfast with scrambled eggs, sausage and potatoes as well as continental items. Drawbacks were thin walls, so could hear neighbors' TV ( though we couldn't tell if the issue was really that the other guests had their TV cranked up) and a strange thermostat that kept turning on the AC. Overall a good stay. less
Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Evening Mr. C.,
Thank you for taking the time to write a review regarding your stay here with us. We surely appreciate your reservation and time. I happy to read that you enjoyed the breakfast, I will ensure that both Gabby and Heidi are reminded of their efforts. These ladies work very hard and it is always rewarding to be recognized.
I apologize that you experienced the noise issue. If there is ever a time that there is an issue, front desk staff will always attempt to solve it. We have someone around the clock to ensure that our guests are taken care of. Additionally, staff conducts hourly walks to ensure that we minimize the number of inconveniences. I do not see anything reported in our log but I would urge to make us aware the next time so that we have the chance to correct it and make sure that your stay is as perfect as it can be.
I do hope that 2017 is treating you well and that you will be back to see us very soon. May your travels always be safe.
Best Western Plus Airport Plaza