Quick one night stop
30/10/2016 SanDiegoCoco, San Diego
When we were already on our trip and my husband decided he wanted to see the Winchester House, I had a one night reservation made here by the BW we were currently staying at. Whether the king suite wa... more
When we were already on our trip and my husband decided he wanted to see the Winchester House, I had a one night reservation made here by the BW we were currently staying at. Whether the king suite was the only available king room left, or whether we got upgraded, I don't know, but we ended up in the king suite which was so large it was a pity to only be there one night. It had not only a sofa but also an easy chair and ottoman, a coffee bar with a fridge, desk and chair, many windows with shutters, and a spacious bathroom with a large tiled shower. The decor was not to our taste, but we could live with it for one night.
The breakfast was great - this was the only place we stayed at that had potatoes along with the other hot selections. A coffee machine dispensed different types of coffee, including espresso, cappuccino, and hot chocolate, so having a cappuccino with breakfast was a nice treat.
We found a terrific Italian restaurant a short drive away called Fiorillo's (I will write a separate restaurant review) which so impressed us that we told the hotel to add it to their recommended restaurant list.
The only minor problem we had was when I went to make myself coffee in the room when I got up, everything I needed was there except for coffee! I mentioned it at the front desk and the clerk apologized, so I was happy that the coffee machine in the lobby/breakfast area was working. less
Amber T, General Manager at BEST WESTERN PLUS Airport Plaza, responded to this review
Good Evening SanDiegoCoco,
Thank you so much for taking the time to write a review about you recent stay here with us. We appreciate the time you took to tell the world about your experiences here in San Jose, California.
You were upgraded to the king suite based on your Best Western Rewards status and the fact that we had one of the two suites available. I am so glad to hear that you enjoyed the suite; it truly is one of my favorites. Thank you for your loyalty to our brand.
I wanted to apologize for the lack of coffee in your room but I am glad you found the coffee machine in the lobby to your satisfaction. That is a great machine and one that offers more than just your typical cup of coffee. Thank you for mentioning that. We feel that the variety completes breakfast. The potatoes we serve are also part of what we like to think completes breakfast.
We hope to see you again very son. May your travels always be safe.