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Best Western Plus Airport Plaza

AAA - 2 Diamond

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Welcome to Best Western Plus Airport Plaza! We are delighted that you are visiting our page. We hope you find everything you need.

This small, boutique style hotel is located just two miles from Downtown San Jose and less than a mile from the City of Santa Clara and Santa Clara University. The hotel is located right off of the 880 Freeway and is only minutes from the Mineta San Jose International Airport. Travelers from all over the world have found our location to be perfect for shorter business stays, longer more detailed visits, quick flight turn around as well as for small groups. Here at the Best Western Plus Airport Plaza, it is our mission to make your stay in the San Jose/Santa Clara area the best it can be.

The recently renovated hotel is conveniently located near the Winchester Mystery House, SAP Center, Santana Row, Valley Fair Mall, Rosicrucian Egyptian Museum and Downtown San Jose which hosts a number of business and entertainment venues. Additionally, the hotel is situated only minutes from both Ayava and Levi Stadium. Enjoy all of these benefits all while staying away from the hustle and bustle that the city offers.

Our friendly staff members, the clean and comfortable rooms and the best prices in the area will surely be what brings you back. Consider us your home away from home as so many already do.

Book your peaceful stay at the Best Western Plus Airport Plaza and enjoy the best location in San Jose!

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Location

2118 The Alameda
San Jose
California
95126-1140
United States
To make a reservation please call 0800 393130 (Freephone). For all other enquiries please call 408/243-2400
AAA - 2 Diamond

Summary

Pets: No Pets accepted
Check-in & Check-out
15:00:00 | 11:00:00

Facilities

Location and Attractions

Getting there.

Sat nav users: type 95126-1140

Send to Tom Tom

Address
2118 The Alameda
San Jose
California
95126-1140
United States


What's nearby?

Recreation

  • 2 mile(s) from Santa Clara

  • 8 mile(s) from Sunnyvale

  • 15 mile(s) from Fremont

  • 20 mile(s) from Mountain View

  • 20 mile(s) from Gilroy

  • 40 mile(s) from San Francisco




Room Theatre Classroom U-Shape Boardroom Banquet
Have an enquiry?
Contact events on 0844 387 62 40

Reviews

TripAdvisor Traveller Rating: Rating: Based on 366 traveller reviews
Rating: 5 160
Rating: 4 147
Rating: 3 39
Rating: 2 15
Rating: 1 5
Rating

Not What I Expected

28/03/2019 VTLongTimeTraveler, VT

I booked this hotel based partly on reviews and have been disappointed. My husband checked into the room, which I would have rejected. The layout suffered because it was a corner room. The foot of th... more

Owner Response
Amber T, General Manager at Best Western Airport Plaza, responded to this review
Dear VTLongTimeTraveler, Thank you for taking the time to write a review regarding your experience. I am sorry to hear that you were disappointed with the room and what we have to offer our guests. After reading your concerns, it appears that we could have prevented each one of the issues you encountered (towels, drain plug, and towels). I am already working with staff to retrain and resolve these and I make a promise that no one shall have to deal with this in the future. With regards to the room type, size, and layout - this is something that we as staff cannot change easily but please know that the hotel's owner reviews guests requests. We have worked very hard on our breakfast and I would not classify it as standard offerings. I have been to many Best Western properties over the years and have not ever had fresh cracked eggs, freshly cut potatoes and thick bacon like we serve. Our yogurt parfait and oatmeal bars were designed by our guests and we offer a number of different cereal options for those on the go. Not to mention the grab and go options that guests get to customize. I would love to hear your ideas on what we can do better! It would be exciting to provide guests with more! With regards to replenishment, Heidi and Gisselle make our hot breakfast items in small batches to ensure quality. We will work on getting items to guests faster all while maintaining quality. It is true, we do not have an airport shuttle. We do not advertise that we do. In fact, there is a note indicating that we do not have a shuttle. We do this for reasons surrounding costs. This area is extremely impacted and expensive. We must do what we can to keep the rates reasonable for all. Lyft and Uber have become such a great way for guests to get around the area and we are working on making that even better for guests. We are sorry to hear that you will not stay with us again. We wish you the best in your future travels. Amber Todd General Manager Best Western Plus Airport Plaza
Rating

A wonderful place to rest

26/03/2019 Meander01588660513,

We were visiting family and really needed a place to stay. We were referred by a friend to come here. The service was top notch and were incredibly friendly, courteous, and professional. We were able ... more

Owner Response
Amber T, General Manager at Best Western Airport Plaza, responded to this review
Dear Meander01588660513 (aka our newest extended family members), Who is this amazing friend that referred you to us? We are beyond excited to have had you and your family stay with us and we hope to see you again very soon! If rest was what you were looking for and that is what you got - then we did our jobs! Sleep is so important for overall health and we are glad we were able to provide you with that! Thank you for taking the time to write this review! We look forward to all of your future reservations! May your travels always be safe! Amber Todd General Manager Best Western Plus Airport Plaza
Rating

Very Disappointing

22/03/2019 Sally H, Los Angeles

For the weekday price of this hotel, we were very disappointed in our stay. The walls are very thin and we were kept awake by the tv in the neighboring room until quite late into the evening. The be... more

Owner Response
Amber T, General Manager at Best Western Airport Plaza, responded to this review
Dear Ms. H., Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am concerned regarding your comments around breakfast as we go beyond the requirements for Best Western and have had much success with it. I am wondering what you would have added. Our coffee machine was requested by guests, it grinds the beans and produces the freshest brew available. No service calls were put in, it appears that the machine was working as expected. The machine does require some time to grind the beans, when the waste from the beans accumulates we have to empty it but the machine was in fact working properly. We also do not serve powered coffee creamer, we have 5 different types of creamer not including the dairy free option but none of those are powered. I would love the chance to discuss what ideas you have to make our breakfast better. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (408)243-2400. Sincerely, Amber Todd General Manager Best Western Plus Airport Plaza
Rating

Leisure

19/02/2019 126darrylf, Union City, California

I want to thank the whole staff, especially Heidi the cook and Jose the front desk clerk, they were amazingly courteous professional polite friendly and welcoming!!! I want to mention Julian and Emma!... more

Owner Response
Amber T, General Manager at Best Western Airport Plaza, responded to this review
Dear 126darrylf, Heidi, Jose, Julian and Alma would all like to thank you for mentioning them in this review. I would like to also thank you for recognizing what the staff does here everyday! We appreciate your review and cannot wait to have you back with us! Safe Travels, Amber Todd General Manager Best Western Plus Airport Plaza
Rating

Very helpful staff, room toward parking lot was great

10/02/2019 MarieinParis, Paris

Alma and José both went out of their way to make sure I had what I needed--from printing a document for me to late night conversation to moving me to another room! I was originally in a wheelchair a... more

Owner Response
Amber T, General Manager at Best Western Airport Plaza, responded to this review
Dear MarieinParis, Thank you very much for this review and also for giving us the chance to solve the issues that you encountered with the hotel. This speaks volumes to the type of person you are and we are so thankful to have been given the opportunity to make the stay here the best it could be. The street side does have its disadvantages and we are working on sound masking options for future guests. Jose and Alma continue to provide the best in customer service and I thank you for recognizing their efforts. We hope to see you again very soon! Amber Todd General Manager Best Western Plus Airport Plaza