3 night family stay for general conference
21/04/2019 xamatox, Avon Lake, Ohio
stayed 3 nights in a 2 queen suite. tried to check in around noon and was told i would have to pay extra since check in didnt start till 3. when i asked if this was common practice for gold members i ... more
stayed 3 nights in a 2 queen suite. tried to check in around noon and was told i would have to pay extra since check in didnt start till 3. when i asked if this was common practice for gold members i was finnaly greeted as a gold member and told the fee would be waived. room was spacious however all the furnishings were beat up and old. the couch had many spots where the fabric was comming off and should have been replaced a long time ago. breakfast had a nice selection, and the room was well cleaned everyday. hotel is very close to the hotel and downtown salt lake, but with several other hotels nearby i will probably try another hotel on the next visit. was asked if i wanted express checkout and did, but never recieved any emailed reciept. less
Best W, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you taking the time to review our hotel following your recent stay with us.
I am very sorry to read that our hotel did not entirely meet your expectations and I am sure that you have not experienced the usual high standards of service.
I would like to thank you for your feedback as it will help us to improve our quality of service and we welcome the opportunity to better serve you in the future.