GOOD AIRPORT HOTEL WITH TWO ISSUES
14/06/2018 gmdalberta, Edmonton, Canada
I stayed here for two nights during a quick business trip to Salt Lake City. The hotel is close to I-80 and less than 15 minutes from the airport. It is very clean on the outside and has ample parki... more
I stayed here for two nights during a quick business trip to Salt Lake City. The hotel is close to I-80 and less than 15 minutes from the airport. It is very clean on the outside and has ample parking. There is a Perkins less than 5 minutes walk away. The lobby is clean and most of the staff very good. The rooms are large, clean and quiet with very comfortable beds. The rooms are well appointed. There are sufficient power outlets in the room. There were two issues. Internet service was erratic, with the hotel desk having to be advised to reset the router several times over two days. Even with reset, it was less than optimum. The second issue was that one of the staff were not particularly friendly or helpful, to the point of almost being rude. I do not know what their issues were, but retraining for customer service standards or termination might be in order. I would stay here again, but I think those two issues require serious management or ownership attention. less
Best W, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you for taking the time to post your feedback following your recent stay with us .
First and foremost please accept my apologies that one of the staff was not friendly or helpful . we strive for high standards and we are sorry that on this occasion we fell below those levels.
For Convenience we are the perfect choice being close to I-80 and less than 15minutes from the airport. I am so pleased to read that you were satisfied by the room comfortable bed clean quiet and large room . We will certainly use your feedback constructively to better enhance the experience of all of our guests.
Thank you once again, and we hope to see you for future stay at Best Western Plus Airport Inn & Suites.