Paper thin walls and horrible housekeeping
26/10/2019 Joseph R, Phoenix, United States
The walls are paper thin. I could hear the guy next to me talking on his phone in a normal voice. I could hear the alarm of the woman above me and everywhere she walked in her room. The TV remote did ... more
The walls are paper thin. I could hear the guy next to me talking on his phone in a normal voice. I could hear the alarm of the woman above me and everywhere she walked in her room. The TV remote did not allow me to access all the channels and was covered in some red syrup/jam. The previous guest's deodorant was on the floor by the fridge and there were cookies and bottle caps on the floor by the chair. The hot water wouldn't work in the bathroom sink and it was unclear how to control the heating/cooling with the all unit (couldn't just keep fan on and it appeared the heat/cool switch didn't matter). The hotel is very nice aesthetically and the staff was helpful. Other guests were also complaining about the noise. It was very surprising for a hotel the clerk said was just six years old. less
Best W, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you f or taking the time to review our hotel following your recent stay with us.
I am very sorry to read that our hotel did not meet your expectations especially with the room . Please rest assured that I will share your comment with our higher Managements and Housekeeping to improve out quality of service and not repeat those mistakes in the future.
I am glad to read that staff was helpful . I would like to thank you for your feedback as it will help us improve our quality of service.