Potentially Nice but Need Lots of Maintenance
05/10/2017 Y5350XSkathyc, Orlando, United States
Bring a flashlight if you intend to read a printed page, there was no floor lamp although the staff indicated there was supposed to be one; don't count on Wi-Fi since the signal was so weak it failed ... more
Bring a flashlight if you intend to read a printed page, there was no floor lamp although the staff indicated there was supposed to be one; don't count on Wi-Fi since the signal was so weak it failed to connect over 90% of a 3 day stay; bring an ink pen to hold open the tube stopper so the tube will drain, this fix was ignored by staff for a full 3 night stay (either they think this is a standard fix or they don't care); don't count on watching TV when you can't read or use internet since this is the worst channel selection we have encounter in a hotel in many-many years. Room furniture was cheap and falling apart. Breakfast was very good, room was nicely appointed except for above, bed was very comfortable, front desk staff OK to good. less
Best W, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you for taking the time to post your feedback following your recent stay with us.
I am very sorry to read that our hotel did not entirely meet you expectations and i am sure that you have not experienced the usual high standards of service delivered by our staff, i will share your comment with our staff to improve our service and not repeat those mistakes in the future.
I would like to thank you for your feedback as it will hep us to improve our quality of service and we look forward to welcoming you back soon.