08/01/2017 eatontv, Vernal, Utah
The water was cold, could only get it Luke warm, both evening, and next morning. The parking lot had not been plowed of snow, and my husband slipped and fell on ice. Many of the light fixtures were ... more
The water was cold, could only get it Luke warm, both evening, and next morning. The parking lot had not been plowed of snow, and my husband slipped and fell on ice. Many of the light fixtures were cracked, and there was a hole in the bathroom door. But the room was clean, and the beds and pillows were comfortable. less
Tom P, Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Thank you for providing feedback regarding your recent stay.
I am deeply sorry to hear that our hotel was less than satisfactory during your stay at our hotel.
I understand that having a room with a hot water is very important, I will will make sure that our maintenance manager knows about the problems you encountered with water and also the snow. We'll make sure that this issue gets resolved as soon as possible. I will also make sure that the parking lot get plowed as we did had the storm during that week you guys stayed with us will make sure that its plowed more often.
We will start working on the issues mentioned as soon as possible and hope that you will give us a second chance to prove to you that we are always striving to improve.