Best Western Plus Airport Inn & Suites

4927 Monkhouse Drive, Shreveport, Louisiana, 71109-6100, United States
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Best Western Plus Airport Inn & Suites

Welcome to the Best Western Plus Airport Inn & Suites! On the doorstep of Shreveport Regional Airport at Monkhouse Drive & I-20 and minutes from I-49. Our hotel provides an excellent central location to explore all the sights of these beautiful riv show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
4927 Monkhouse Drive, Shreveport, Louisiana, 71109-6100, United States

Reviews of Best Western Plus Airport Inn & Suites

Traveller Overview:
4.0 Rating: 179 reviews
Excellent 51%
Very Good 16%
Average 7%
Poor 10%
Terrible 13%
Rating

556bruder, wrote review 26/07/2021

A Terrible Experience

Hotel & room cleanliness extremely poor - Very little cleaning and sanitizing done. Television system none functioning upon check-in - Took two days to have the cable box reset. Laundry facilities non... more

Owner Response
Kunal Lalwala, General Manager at Best Western Plus Airport Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

anonymouslyreviews, wrote review 23/07/2021

Kind of gross

As much as I wished I could leave a good review, I can’t. This place is very much lacking the upkeep in the rooms. I walked into the bathroom and there are stains on the inside. The carpets feel damp ... more

Owner Response
Kunal Lalwala, General Manager at Best Western Plus Airport Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

Steven R, wrote review 17/07/2021

Disappointing!

We had to switch rooms when we checked in because ours wasn’t clean. The second room wasn’t much better. We cleaned the room and disinfected with our own supplies for over an hour before we could show... more

Owner Response
Kunal Lalwala, General Manager at Best Western Plus Airport Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

Jennie S, wrote review 12/07/2021

Breakfast was the best here. Floor needed cleaning though.

The staff here was wonderful and very helpful. The room was nice and quiet and comfortable. Don't go barefoot though since the floor was not clean and your feet will be very dirty. I didn't realize un... more

Rating

A9390JXmarkt, wrote review 03/07/2021

FRONT DESK STAFF ARE RACISTS AGAINST WHITE PEOPLE

The front desk staff are racists against all white people and will make sure your stay is miserable with the hope you never come back again and they will not help you in any way you ask and will not a... more