Best Western Plus Airport Inn & Suites

170 Hegenberger Loop, Oakland, California, 94621-1326, United States
based on 742 reviews Trip Advisor Logo
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Best Western Plus Airport Inn & Suites

The Best Western Plus Airport Inn & Suites is just one mile from Oakland International Airport (OAK).

Oakland airport hotels arent all created equal. Guests deserve a lot more than being nestled close to the Oakland International Airport. Ho
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Airport Inn & Suites

Traveller Overview:
4.0 Rating: 742 reviews
Excellent 38%
Very Good 37%
Average 14%
Poor 4%
Terrible 5%
Rating

vancouverTraveler59, wrote review 21/07/2020

Not very safe

This hotel used to be my go to lodging when in the area. They have removed all amenities that many other hotels have kept in place or at least try to replicate. They do not provide housekeeping unles... more

Rating

dodgrsfn951, wrote review 11/07/2020

Worst experience

I spent 4 nights In This hotel, room was never cleaned never stocked with clean towels soap or shampoo and linens weren’t changed for all 4 nights, vehicles were vandalized and there’s no security loo... more

Rating

186freddied, wrote review 07/06/2020

LOCKED OUT OF HOTEL

This hotel locks the hotel entrance doors 24 hours a day, so if you leave out make sure somebody's there to open the door for you or you'll have to walk around the building to get in... hopefully the ... more

Owner Response
Steven M, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you very much for staying with us and taking the time to share your experiences. I appreciate you sharing your concerns on your survey and again apologize for the stay not being 100%. As part of our ongoing efforts to protect and secure the safety of our staff as well as our guest, we have elected to remotely open our main entry. We have staff on 24 hours a day to handle most situations to minimize any inconvenience. Please accept our sincerest apologies for any inconvenience this may have caused you. We take safety and security of our staff and guest very seriously.
Rating

camilleldomantay, wrote review 18/03/2020

6/12/2020

This Best Western is a great place to stay! my daughter and i loved the breakfast!!!! The employees were very welcoming, the property was very neat and clean, Espeically with the COVID-19 happening, i... more

Owner Response
Steven M, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you for staying with the Best Western Airport Inn & Suites and for taking the time to write your review of our property, your comments are very much valued. We do take our jobs as well and the COVID-19 very seriously my staff and I have had many sit down meetings on how the best way to protect our guests as well as our selves and to continue keeping customer service on its top level. We hope you and your family stay well and will come to see us in the near future once thing have settled down and we all are able to travel and meet great people once again!
Rating

Jim H, wrote review 08/03/2020

Good Hotel Tough Neigborhood

This is a nice hotel but it's not a safe area. After check-inn we went to a restaurant that the hotel said was close by. There our SUV was broke into while we were eating. The police officer was close... more

Owner Response
Steven M, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you very much for staying with us and taking the time to share your experiences. I am sorry for the experience you had during your stay with us. We really appreciate your comments regarding our customer service. We will certainly recognize Luiza for his great effort to make your stay memorable. Thanks and all the best for you!