Best Western Plus Airport Inn & Suites

170 Hegenberger Loop, Oakland, California, 94621-1326, United States
based on 749 reviews Trip Advisor Logo
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Best Western Plus Airport Inn & Suites

The Best Western Plus Airport Inn & Suites is just one mile from Oakland International Airport (OAK).

Oakland airport hotels arent all created equal. Guests deserve a lot more than being nestled close to the Oakland International Airport. Ho
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
170 Hegenberger Loop, Oakland, California, 94621-1326, United States

Reviews of Best Western Plus Airport Inn & Suites

Traveller Overview:
4.0 Rating: 749 reviews
Excellent 38%
Very Good 37%
Average 14%
Poor 4%
Terrible 5%
Rating

CHRISTINASALINAS, wrote review 22/07/2021

Love this hotel

I really enjoy staying at this hotel in particular because it stopped there which is real friendly we're always laughing joking and I get checked in real quick I just enjoy the staff that works there.... more

Rating

patelenes, wrote review 11/07/2021

Horrible Experience

Room had odor, air conditioner smelled of mold, was woken up by fire alarm malfunction at 6 am only to find out something was broken. When ask staff said it happens all the time no credit received. Ho... more

Owner Response
Steven Martinez, General Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you very much for being very honest and straightforward with your comments. While we certainly regret the fact that the service did not meet our usual standards, we also appreciate the opportunity you have given us to improve. Please accept our sincerest apologies. I do apologize regarding the disruption with the fire alarm I know how frustrating this could be during a guest stay. I also appreciate that our fire alarm did go off as safety which is one of our priorities and to know that it does work as it is intended to, is a comfort. It may not be a pleasant experience but maybe a comfort to our guests to know that our safety measures do work. Again, I apologize for all disruptions and guest service concerns during your stay we will work harder to make every experience is a great one.
Rating

gyerkins, wrote review 03/07/2021

NOPE!

Dirty, smelly room... weird, creepy, noisy location. Street lights glare through the flimsy window covers. Masks required, but the desk staff are all wearing chin diapers. What's the point? No airp... more

Owner Response
Steven Martinez, General Manager at Best Western Plus Airport Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward.
Rating

Lisa F, wrote review 24/06/2021

Run, find another property if possible!

Some of the front staff were extremely rude and not hospitable. The manager was not much better, I guess it flows from the top down. Upon arrival while waiting to check in, we witnessed the manager ... more

Owner Response
Steven Martinez, General Manager at Best Western Plus Airport Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and well-being, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19 as this is still in effect throughout the remainder of the year. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. We all recognize the importance of providing a quality breakfast to our hotel guests. Nonetheless, we must be considerate of guest perception and recognize the potential for the transmittal of COVID-19 in our breakfast rooms and offerings, Buffets, utensils, counter-tops, tabletops, coffee, and juice dispensers are susceptible to contamination, It is this concern in mind that we modified out breakfast requirements which are still in effect in the Alameda County area. I appreciate you sharing your concerns on your survey regarding service and your overall stay and again apologize for the stay not being 100%. While we certainly regret the fact that the service did not meet our usual standards, we also appreciate the opportunity you have given us to improve. I would like to once again truly apologize for not exceeding your expectations where our customer service is concerned, and I will remind my staff member regarding customer service.
Rating

F2893GDwilliamf, wrote review 16/06/2021

Flight attendant

Not the cleanest room I have ever had stayed in for work. Front Desk person (Paloma) totally rude! She really needs to work on her approach especially with guests staying on a corporate account. Was a... more

Owner Response
Steven Martinez, General Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you for your comments; I am sorry your experience was not a pleasant one and that we did not live up to your expectations, our expectations are to make your stay a great experience. I apologize that the room was not up to your satisfaction. We work hard to provide consistent clean and well-maintained rooms and we obviously fell short here.I have gone through training with the staff on customer service and to hear how your experience was and how the staff member treated you is unacceptable. I would like to once again truly apologize for not exceeding your expectations where our customer service is concerned and I will remind my staff member regarding customer service.