Fantastic Staff All Around
26/03/2017 Kristi W, Pacific, Washington
My daughter and I needed a hotel with airport shuttle close to Oracle Arena for a concert. I booked this hotel since it met those needs. The shuttle came right away to the airport. As we neared the ho... more
My daughter and I needed a hotel with airport shuttle close to Oracle Arena for a concert. I booked this hotel since it met those needs. The shuttle came right away to the airport. As we neared the hotel and turned onto the loop, I expected a dive based on the surroundings. As we turned into the hotel, it was well maintained on the outside. It was like an oasis amongst the surroundings. We were early but were given a room right away. Usually rooms are clean, but you still see hair or crumbs here and there. The room was spotless. We went down to ask about nearby restaurants and the driver drove us to the Black Bear Café. He said he would pick us up but we decided to walk back. I felt ok walking in the daytime but I would not suggest it at night. The shuttle also took us to the Coliseum Bart station where we could cross the walking bridge to the arena. When concert was done, they came and picked us up with a phone call. Going to sleep, the bed was very comfortable. The room was so quiet. We could not hear planes or highway noise nearby. We had an early flight the next morning and when we went to check out we were given a bag with some fruit, muffin and protein bar to take with us.
Overall, everything was clean, well maintained and with much care taken into consideration. The staff were not just customer service oriented, but downright friendly and very helpful. Kudos to the management for hiring such wonderful people. less