Best Western Plus Airport Inn & Suites

I really enjoy staying at this hotel in particular because it stopped there which is real friendly we're always laughing joking and I get checked in real quick I just enjoy the staff that works there. less

Room had odor, air conditioner smelled of mold, was woken up by fire alarm malfunction at 6 am only to find out something was broken. When ask staff said it happens all the time no credit received. Horrible experience less

Dirty, smelly room... weird, creepy, noisy location. Street lights glare through the flimsy window covers. Masks required, but the desk staff are all wearing chin diapers. What's the point? No airport shuttle. We almost missed our flight because of their lame arrangement with UBER. I could tell by the desk guy's attitude that we wouldn't have been the first! Used my own Uber app when it became apparent that their arranged ride would be another 40 minutes. An airport hotel needs to get you to the airport, period. less

Some of the front staff were extremely rude and not hospitable. The manager was not much better, I guess it flows from the top down. Upon arrival while waiting to check in, we witnessed the manager argue with a departing guest whose wife claimed to have been bitten by something in their room. He was defensive, lacked listening skills and professionalism. Guests left unhappy, unheard and unappreciated. They tried to share their experience with us on the way out. When it was our turn, our afternoon check in clerk was ok, but the morning clerk for the next few days was horribly rude and lacked any customer service skills. When I raised these concerns to the Manager (same defensive guy), he defended her. The manager went as far as to say the gal I reported is one of his best workers and proceeded to throw his evening shift worker under the bus saying he could validate my complaint if it was about the evening person, but not the morning gal I encountered. Holy heck, I hate to see what his worst worker is like. Furthermore, what GM turns on his own workers that way? As a former hospitality employee, I could clearly see where they could benefit from training in how to be hospitable and provide good service. It really starts with someone who wants to be of service. Otherwise they are in the wrong job. That said the housekeepers were very nice, hard working and attentive to our needs. Our microwave broke, and they had it replaced while we were out. The bathroom vent never turned off and after reporting it, but were told that's how it is. We had to keep the door closed during our entire stay so it could be quiet in the room. That was annoying but bearable. Breakfast: We had previously been in 8 BW properties prior to arrival in OAK. Most were already serving full breakfast, although one property offered us take out of the full service menu items. At this property, we got coffee in the lobby 1 out of 4 days, and the one day I did was drips from the bottom of the pot. I could not drink it. For the remaining days, if we didn't make it before 9 am, it was cleaned up and taken away. The brown bag take out was sub par. Hot Pockets and microwaveable burritos are not my idea of a nutritious breakfast but I did appreciate the bananas. Unfortunatel microwaveable breakfast items did not cook up properly (once we got our microwave replaced) and the brown bag “meal” in the bag was passed off to me in a very robotic and rude fashion. It felt as if it was an inconvenience on them. I will not stay at this property again. I hope the manager and the owners do a better job of making sure that workers are trained and they hire people who want to be there. less

Not the cleanest room I have ever had stayed in for work. Front Desk person (Paloma) totally rude! She really needs to work on her approach especially with guests staying on a corporate account. Was awoken to someone blasting their system before 8:00 am. Definitely will be notifying corporate about this hotel for use of future unscheduled overnights. less