Used to be a fine place to stay
Though I have stayed here before and was very satisfied I can say nothing about our intended stay this time since it didn't happen. Every year on the Tuesday after Thanksgiving we travel from OAK airp... more
Though I have stayed here before and was very satisfied I can say nothing about our intended stay this time since it didn't happen. Every year on the Tuesday after Thanksgiving we travel from OAK airport, and in order to catch a 6am flight spend the night before in an airport hotel-last year the Best Western. This year I made a reservation 3 weeks in advance but then cancelled it when the price was $100 more for the same room than the same date the year before. I cancelled it 2 weeks prior to our stay when I found a better price elsewhere and received a confirmation notice and cancellation #. Still, 2 days before our stay I got emails reminding me of my "upcoming stay" then again 1 day before our "stay" another notice. I responded that I had cancelled and gave the cancellation #. Then 2 days after our supposed" stay-which didn't occur! I got emails (3) wanting me to rate our "stay"! Finally I got an email questionnaire to fill our regarding my "stay" I filled it out, negatively, since I didn't stay, then they asked if wished to comment on social media-you bet! So, here I am commenting. I think this hotel chain may need some help in their IT and online departments less
Steven m, Manager at Best Western Plus Airport Inn & Suites, responded to this review
We're disappointed to learn that you were not pleased with your recent experience. We apologize for any miscommunications during the reservation process and regarding the rate structure during our peak time. We value feedback from all of our guests, as it allows us to improve upon the service we provide. We truly hope to have you try us again in the future for a 5-star stay.