Best Western Plus Airport Inn & Suites

This place had the best continental breakfast I’ve ever had. They provide multiple hot food options along with a waffle making station that has two different flavors available. The free parking and covered pool were also a big plus. less

Such a pleasant, relaxing stay. Professional staff, super helpful and accomondating to travellers with elder status >over 85yrs. I would recommend to anyone, and would stay here again-anytime our travelling schedule required a stay. less

We have stayed at this hotel for many years when we attend Oakland Athletics baseball games two days in a row since we live out of town. Many people haven’t found this place because it’s not located on a major street. The parking is free, there is a nice high fence around the parking lot and hotel, and there is Security at night. The hotel desk clerks are friendly and efficient. The lobby and rooms are immaculate, the beds are comfortable, the air conditioning works. Each room has a microwave & small fridge. The self-serve breakfast has hot food items as well as cold. International travelers stay here as well. My only complaint is sometimes there are too many small children running around in the dining room. There are couches in the lobby where one can eat as well. The hotel rate may seem a little high at times, but you get what you pay for. It’s very obvious that the employees take pride in their work. less

When my family of 4 arrived at the hotel we were told that not only our reservation had been canceled but that we had only booked a 2 person room. We had the confirmation email & reservation on our booking.com app. The concierge, Virginia, insisted that our only option was to purchase a new room as this was “our fault”. When we asked to speak to a supervisor she refused as it was a “weekend and I cannot call him now”. After an hour and half of going in circles, we called booking.com who assured us that our reservation was on their system was active and correct... the mistake had happened somewhere within the hotel database. The booking.com agent talked to Virginia and like us, got nowhere. The agent not only apologized for the situation (that was not booking.com’s fault) but also on behalf of the concierge who treated us like a joke. Luckily we were able to be relocated through booking.com. The way the situation was handled was ridiculous. Not once did she apologize for the inconvenience that the hotel had caused but rather blamed us & accused us of wanting a “free room”. She threw in our face that she had been “working here for 15 years” and that “this is the way it is done”. This was by far, the worst customer service experience at any hotel my family & I have received. We will no longer be supporting a hotel chain who blames & belittles their customers for their own mistakes. less

I'll start by saying the hotel is surrounded by a tall wall topped with pointed spikes and those topped by razor wire. The nearby Marriott is similarly armed. The whole area is sketchy but the road to the Best Western is horrible: piles of tires and trash, people living in deplorable campers (but you see a lot of that in the area), and scary-looking people. You would not walk anywhere if you're in your right mind. That said, the hotel is mostly very nice, updated, lovely breakfast, nice desk clerk. Our internal beefs: the place didn't seem full, but we were assigned a room next to the elevator (maybe because I paid with points?); the bathroom door would not stay open (all the slamming got annoying). And there's no hotel shop to buy wine, microwave foods, etc. Then there was the shuttle; they do not pick up at the car rental return at the airport, so we had to drop off the car and take the airport bus to the terminal. We called for the hotel shuttle and were told it would be there in 15 minutes. Half an hour later, no shuttle; we called and it showed up 10 minutes later. We got to the hotel and the clerk said the manager forgot to tell the shuttle driver we were waiting in the cold wind at the airport. We had not eaten lunch and wanted to go to dinner, but no way were we trusting that shuttle system, so we had snacks. At check-in, the manager was talking so loudly to several women that we had to keep asking the clerk to repeat herself, and my husband finally said "They are screaming; we can't hear!". But the guy 4 ft away ignored us. I know that sounds ridiculous, but we are not hearing-impaired, they were that loud. This was our first and only time at this property. We regularly stay at Best Westerns in Santa Rosa and Kennewick and enjoy them, but not here. less