Dapper Steve and Friendly Sabrina...make for a great stay!
14/05/2018 amfoxy, Salem, Oregon
This simply put....is a GREAT PLACE TO STAY!!! Read one review about the "seedy area".....don't know where they stayed!!!! Sure it's not downtown, but there was nothing wrong here...lobby area, ground... more
This simply put....is a GREAT PLACE TO STAY!!! Read one review about the "seedy area".....don't know where they stayed!!!! Sure it's not downtown, but there was nothing wrong here...lobby area, grounds and facilities are kept up most nicely and we would stay here again in a heartbeat!!!! The entire staff were most friendly and helpful...not one negative experience!!! We met Sabrina (Darlin'...her favorite word) upon arrival and you couldn't ask for a better greeter and person! As for our room...King suite was everything and more...clean, comfortable bed and attractive! The next morning we met the manager...Dapper Steve!!!!...pink shirt, matching tie and dark suit with a vest...DAPPER PLUS!!!! He was just as friendly as Sabrina and was most helpful with info regarding the BART system. The shuttle runs on the 15 and 45 after the hour...to the BART or wherever locally (airport, local restaurants...) you need to go.Our stay here was so great that you almost felt like you were staying with friends! In fact, we feel we made new friends here!!!!
The parking lot is well lit with security and is fenced so there is no reason to worry! And again, the landscaping is most welcoming and right away we knew that we had picked the right hotel!
Thanks to all the van drivers (BART and the van is the only way to go to downtown Berkeley), all the front desk folks, and the breakfast staff. Speaking of the breakfast room..."always" a staff member re-stocking items and available should you need anything. The area is large enough to accommodate guests and the food variety was fine and good!!! And finally, the inside pool and hot tub area is like everything else at this hotel...excellent and clean conditions.
Thanks to all your staff Dapper Steve...you made for a great four days to watch the Oregon Duck Softball team win the PAC-12 Championship. Next time in the area we'll come your way!!! less
Steven M, General Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Mr. Fox,
WOW, I almost do not have the words to say but a great big “ THANK YOU” for the many kind words you said about our hotel the Best Western Plus Airport Inn and Suite as well as the kindness of the staff and kudos to my dapper self. It was truly great fun to have you and your wife stay with us to experience our family like service this is what we love to do and you let other know about it on here!. So glad you mentioned our amenities that make being away from home much easier. Our guests love the 24 shuttle which is run 24 hours a day. Also, our guests enjoy the daily breakfast; we appreciate you mentioning the cleanliness and large rooms of our hotel. I am happy you also mentioned the area around the hotel where many guest feel it is unsafe; it is just unpleasant to the eye. Again thank you for the wonderful description of our hotel and the staff. We truly cannot wait to have you back to stay with us again very very soon.