Worst Best Western we have stayed at
Really bad neighborhood, afraid to go out after dark. Rude staff, even though there wasn't anyone here they wouldn't even let us check in an hour early even though we are gold rewards members. After d... more
Really bad neighborhood, afraid to go out after dark. Rude staff, even though there wasn't anyone here they wouldn't even let us check in an hour early even though we are gold rewards members. After driving 4 hours. King bed with 2 little pillows, no coffee. Breakfast was a joke as well. Staff needs training on treating people nicely. I don't recommend this hotel to anyone. I would never stay here again. less
Steven Martinez, General Manager at Best Western Plus Airport Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control.
We all recognize the importance of providing a quality breakfast for our hotel guests. Nonetheless, we must be considerate of guest perception and recognize the potential for the transmittal of COVID-19 in our breakfast rooms and offerings, Buffets, utensils, countertops, tabletops, coffee, and juice dispensers are susceptible to contamination, It is this concern in mind that we modified out breakfast requirements.
I will continue to work with my staff as they are empowered to handle most situations to minimize any inconvenience and hopefully correct the issue to the best of their ability. I will also work with my front office staff to make sure we are providing better consistent service.
I again apologize and hope one day you will give us another opportunity.