The worst hotel experience
15/08/2018 MONICA M,
This was my first visit to Dallas for a work trip and what a bad impression. As soon as you walk in through the door you can smell the carpets and it just gave me a bad feeling. The girls at the front... more
This was my first visit to Dallas for a work trip and what a bad impression. As soon as you walk in through the door you can smell the carpets and it just gave me a bad feeling. The girls at the front desk were friendly and one of them was training. I go up to my room after a very long day and I just wanted to take a nice hor shower. As I get out I realize there is something brownish inside the bathroom light, I get closer and move it, a huge dead cockroach!!!!!!! So disgusting. I immediately rush downstairs to switch rooms and I do but when I get into that room the pillow cover were filthy. Clear this is a very dirty property, the next morning I went to check out breakfast which was mediocre. I checked out that day and went to a different hotel because it is just unacceptable. Do not waste your money and spend an extra $50 for somewhere else nearby. I have been traveling since I was a kid and I have never seen roaches dead or alive inside a room and dirty pillows! less
Andy P, General Manager at Best Western Plus Addison Galleria Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.