park sleep & fly Jan 05 -19, 2017
19/03/2017 20Dave17, Vancouver Island, Canada
Vehicle Stolen from hotel between Jan 5 - 11 ( recovered by RCMP) Hotel failed to provide security in parking lot, No cameras, Parking passes on vehicles could not be checked daily. ( vehicle f350 tu... more
Vehicle Stolen from hotel between Jan 5 - 11 ( recovered by RCMP) Hotel failed to provide security in parking lot, No cameras, Parking passes on vehicles could not be checked daily. ( vehicle f350 turbo diesel can't miss as starting as sounded like a jet). Vehicle was parked in line of sight of the front desk. Hotel refunded $40.00 for vehicle not being on the property from the date it was recovered after asking about it.
RCMP called the hotel re: parking polio hotel informed not registered so did not help
the investigation, as a result various calls to my home until our return on the 19 Jan.to the hotel which tried to tell me the truck was parked in the back BS. at which time I call the RCMP to report it missing @ 1150pm hrs.
This has cost a large amount of time, stress & money over the following month's +
so at this time you can cancel my member ship less
Best Western P, Guest Relations Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review
Thank you for choosing the Best Western Abercorn Inn and we are sorry to hear that you were not satisfied with you stay. Upon check in, our front desk agent will always inform the guests that we do not have a secured parking lot and valuable items are suggested to be removed from visible area. We did follow up with the RCMP however RCMP refused to give out any information regarding to this incident. However RCMP did explained the vehicle was not registered to the hotel because it was the BW in surrey they called. We apologized for the inconvenience and if you have any questions, please don't hesitate to contact us. Thank you