I have NEVER posted a negative review prior to this, generally I try to avoid doing so because a bad experience could just be an aberration, not the usual situation. But with this place, I felt I nee... more
I have NEVER posted a negative review prior to this, generally I try to avoid doing so because a bad experience could just be an aberration, not the usual situation. But with this place, I felt I needed to get the word out.
Traveling on business, to visit a local client, I picked this hotel because it had what appeared to be a decent set of reviews for the cost. I wonder now if those reviews were "salted" by the staff or owners and not paying customers.
On check-in, the young lady on reception duty was very rude - no greeting, no smile, no attempt to assist when I couldn't find the room initially due to the directions she gave me. When I did find the room (lugging suitcases, laptop, etc. up multiple flights) and got inside, the room was insanely small.
WiFi service was non-existent inside the room - there was a chair in the hallway near my door, so I had to take the laptop outside the room to connect for emails, etc. I actually wondered if the placement of the chair was planned for that situation.
The window in the room I had was non-functional, in that the hinge was broken at the top and the window wouldn't close, with a church bell right across the street chiming in each half-hour all night, very loudly.
At what was referred to as "breakfast" the next morning, in the main building, the available offerings were very disappointing. I went to grab some fruit (an apple) and found the whole bowl mushy, almost to the point of being inedible.
On the plus side, the place was very clean. But the staff could definitely use some customer relationship training, if not anger management courses. less