Best Western Plus Aalener Roemerhotel

Nice clean rooms, to our surprise bigger than expected/experienced, comfy beds, great restaurant with local goodies, free brakefast buffet, free parking & fast WIFI. Very friendly staff at the hotel and the restaurant. less

4 star hotel, inside the room, the bed is comfortable, no free water and the room smelled of food from the restaurant downstairs. The foul smell entered the room all the time. Makes you unable to sleep. The buffet breakfast is small, coffee mugs, plates, cups, dirty and unclean, with stains stuck on. There is no receptionist for breakfast. Breakfast table does not have housekeeping staff. You need to clean your self. And what I cannot accept is ...I saw the staff of the hotel picking up food in the guest buffet. And eating with the guests. I have an opinion that it is not appropriate. less

Modern and renovated? For real? Good location for a business trip. Room has toilet and private shower. First floor in front building has breakfast and bar. Also outside patio seating for after work socializing. Check in fast considering our group had 20 rooms. Check out was not fast considering we didn't all surge at once. They still use old school keys on a key ring. Staff was friendly and the rooms and common areas are clean. I'm young enough not to need an elevator, but some of my traveling companions were not and based on the age and renovations, this site should have an elevator or more first rooms. less

We were group. Some people stayed restaurant building. They are women. So we asked porter service Cause there is not an elevator. In the morning we checked on our asking to Reception guy who is Italian Guy. He answered " i know it. I will go at 08.50" But he didnt come and he wanst at Reception even. And we asked some lady to call him. And she called him " he will come soon ". But he didnt come we waiting 10 mins. So we asked the other guy. He did and he said the guy(Peter) never say to him . what a service !!! less

I have NEVER posted a negative review prior to this, generally I try to avoid doing so because a bad experience could just be an aberration, not the usual situation. But with this place, I felt I needed to get the word out. Traveling on business, to visit a local client, I picked this hotel because it had what appeared to be a decent set of reviews for the cost. I wonder now if those reviews were "salted" by the staff or owners and not paying customers. On check-in, the young lady on reception duty was very rude - no greeting, no smile, no attempt to assist when I couldn't find the room initially due to the directions she gave me. When I did find the room (lugging suitcases, laptop, etc. up multiple flights) and got inside, the room was insanely small. WiFi service was non-existent inside the room - there was a chair in the hallway near my door, so I had to take the laptop outside the room to connect for emails, etc. I actually wondered if the placement of the chair was planned for that situation. The window in the room I had was non-functional, in that the hinge was broken at the top and the window wouldn't close, with a church bell right across the street chiming in each half-hour all night, very loudly. At what was referred to as "breakfast" the next morning, in the main building, the available offerings were very disappointing. I went to grab some fruit (an apple) and found the whole bowl mushy, almost to the point of being inedible. On the plus side, the place was very clean. But the staff could definitely use some customer relationship training, if not anger management courses. less