I stayed at this hotel for three nights while I attended an event in their conference space earlier this month. This is the third time I'd attended this yearly event. The past two years had been lovely, but this time? I can't even. It's hard to know where to begin.
It started with the driveway. We'd had a snowstorm a day or two before, but the snow was all just packed down instead of being properly plowed. Even the walkways were snow covered, and a member of our group tried to use a shovel that was laying outside to clear it, but the shovel was broken (and what kind of business doesn't procure a new shovel and CLEAR WALKWAYS themselves immediately?). These were just the first of the safety hazards.
A facilitator of the event mentioned that when they arrived at the conference center it was very cold. There was speculation that the heat had been turned off to save money. That evening, a galvanized pipe burst (likely because it had frozen), rendering the lobby of the conference center very stinky, very wet, and very unable to be used. The next day there were pools of water emerging from a utility room. Tons of towels were put out to sop up these messes and remained, forgotten, for at least a day after the leaks had been resolved, just laying on the ground in an unsightly fashion. Such a tripping hazard.
A plumber was called to deal with the second watery mess, but management strangely did not have them fix the out of order public bathroom stall (one out of only two public bathroom stalls) in the conference center. That stall was out of order the ENTIRE time we were there. Talking with other attendees I found out that stall had been out of order since they'd last been to the hotel in the Autumn. Yes, it had been out of order for MONTHS. Did I mention there were 30 women using this single stall in their public facilities? Can you imagine that? Also, the paper towel dispenser was broken, but I can handle that as long as there's a roll of paper towel hangin' out nearby.
Speaking of broken, the sensor on the security door between the conference center lobby and the rooms was broken and hanging loose from the wall, leaving the formerly always locked door always open. In previous years you needed your room key card to access the rooms, but as it stood earlier this month, there was no extra security. Anyone could walk in any time of day or night.
And while we're on the subject of locks: conference center door does not. The knob does technically lock, but the door will not latch. So if you plan to use this space, do not leave anything of value in it. This was discovered on the third night of the event, after two other nights of having left hundreds of thousands of dollars of machinery unguarded in the room that we were told was secure.
Lastly on the conference center issues: water. This area has a lot of nitrates in the ground water due to potato farming. So much so that officials recommend that babies drink bottled water. Well, if it isn't good for a baby, it's probably not great for the rest of us, either. There is a hotel provided water cooler in the conference room and in past years the old owners/management would come change the bottle when it ran out; they would take the seal off the bottle and plop it on the dispenser. The first time we requested more water this year we heard noise in the next room and discovered they were FILLING IT UP FROM THE TAP. The second time we requested more water the manager (in a very rude fashion) told us to get it ourselves. Yes, he suggested we fill up a giant water bottle from their locked utility room (how do we get in??) and then hoist it up on their dispenser. There is so much wrong in representing the water as bottled and so many logistical and liability issues with telling us to do it ourselves.
The room itself was just fine and clean, except for the smoke detector hanging off of the wall. Its light was still lit, though, so I felt pretty sure it was still working.
After the past very positive experiences I've had at this establishment, this stay was quite the bummer. I'm still pretty appalled that anyone thinks this is a cool way to run a business.
The funniest part of all of this was the signs everywhere suggesting people review them on Trip Advisor. So, here we are. :P less