02/08/2017 Jan T, Oconomowoc, Wisconsin
Our room was adequate, but I was very surprised that the beds weren't made and the room wasn't vacuumed the second day we were here (There were a lot of apologies when we checked out due to this.) Th... more
Our room was adequate, but I was very surprised that the beds weren't made and the room wasn't vacuumed the second day we were here (There were a lot of apologies when we checked out due to this.) The bathroom was clean and had plenty of fresh towels.
When I asked if the fire alarm in our room was suppose to blink all night, I was told the sensor probably needed to be replaced.
Due to high nitrates in the water, we requested bottled water after seeing the sign in the bathroom. Any time we requested more, it was given quickly.
The breakfast was just okay, and the hot items left a bit to be desired. When asked if the coffee was made with tap or bottled water, the man said he didn't know. The next employee said it was made with filtered tap water. less
Eva F, Guest Relations Manager at Best Western Plover Hotel & Conference Center, responded to this review
Thank you for taking the time to write a review.
Regarding the water, our signs specifically say "Persons older than six months can drink this water without harm. Nitrate is found in many natural and processed foods." The concern with the consumption is for infants less than 6 months old, and it is cited on the sign that babies do not have enough oxygen in their blood to process nitrates (so they turn blue when exposed to excessive amounts). Because we are neighbors to a potato plant, our water reads only a couple parts per million too high, and only during the harvest. I am glad you were able to get bottled water quickly to ease any worry. As stated earlier, the water is safe for persons older than 6 months old. It can be alarming to first see the sign, but if the whole sign is read, or questions are asked to our front desk agents, the situation generally becomes more clear. We do not want to stir worry in any of our guests. I will talk to the agents to inform people better on the water.
As for housekeeping, I apologize that they did not meet your expectations on the second day. Generally if you have stuff on your bed, they don't touch the bed, just to ensure that you know where all of your stuff is, and nothing accidentally gets misplaced or broken. I am unsure if this was the situation for your room, and I apologize that your expectations were not met.
I am also sorry to hear you did not enjoy our breakfast. Are there items you would like to see added? We encourage guest feedback so we can keep improving.