Best Western Plazahotel Stuttgart-Filderstadt

I spent there 4 nights for business reasons, during exhibitions prices become very high (as in the other surroundings hotels). Location is near the airport, easy to reach by car. It's in a quite place, no shops nor restaurants nearby. Staff wasn't very well prepared: check in was difficult, reservation was not founded by the receptionist who spent a lot of time to give us keys and complete the procedure. Check out was done in a "mechanical way", no friendly staff. Breakfast was very good but more salty than sweet. Cleaning of the rooms wasn't good: I found used soap in the shower and hair on the sink table top. All around Stuttgart Airport there are better hotels. less

Stayed there only night just before early AM departure. Returned my rental car at the airport, called the hotel for shuttle service, which arrived within minutes. Room was small but comfortable. Breakfast buffet was ample and excellent. At around $ 100 per night it was one of the great bargains of my trip through Europe. less

Best Western often offer value for money and this is the case also at this hotel. I like to stay here when I need a hotel close to the airport. Stuttgart is not a favorite when it comes to hotels. The hotels are often expensive compared with other cities. Therefore it can be a good alternative to spend the night here instead of closer to the city. The breakfast is not fantastic and the service is not great, but OK as an average. less

Group business trip. Booked corporate rate. All single rooms. Upon checkout all invoices with different rate, some included breakfast, some didn't. Staff incapable of processing reservations and rude. On my invoice I was charged 8 EUR for breakfast. It wasn't worth 2 EUR. On a positive note the evening staff were wonderful and very accommodating. Room was freezing at night. Cental heating system. Thankfully we have other contracted hotels in the area, so will request a different hotel in future. less

Well firstly my expectations were low so I was pleasantly surprised when I arrived. Check in was fine no issues. The guys on the desk were friendly and helpful. The room was lovely and spacious and clean. I liked the idea of the laminate floor as this is easy to clean. I had water in my room the first day (checked in on a Friday) despite me finishing the bottle it was not replaced until Monday and any dirty glasses or cups were also left until Monday. The laminate floor outside the room is really loud when people walk by in high heels or with cases so that is really annoying. Wifi does not always work which is also annoying. There was a definite absence of a manager at the weekend. The staff seemed to make their own decisions such as only offering pizzas in the restaurant as the chef was off !!!!! When the rooms were at total occupancy ??? The cleaning routine in the bedroom was different every day and it was definitely sub standard at the weekend. Breakfast was nice it was a bit crazy at the busy times and they ran out of cups and glasses on 2 mornings. There was a shuttle bus which was great. We were not aware that it picked us up from the airport or that we could get it from the fair at night so we ended up paying for taxis. A manager needs to be brought in to sort out the hotel and run it more efficiently. less