Almost Double Charged. No Food. Non Accessible Room.
05/07/2018 DisabledTraveler, England
This was a last minute booking that I did through the Hotels.com app.
The price was pretty reasonable. It was £79 for the night. So I booked this as it seemed the cheapest in the area that I knew wo... more
This was a last minute booking that I did through the Hotels.com app.
The price was pretty reasonable. It was £79 for the night. So I booked this as it seemed the cheapest in the area that I knew would be accessible. You could also put a request in the app which isn't guaranteed, so I put in a request for an accessible room.
When entering Dizingen it is quite straight forward when getting closer to the hotel as there are signs directing you. On arrival at the hotel there is an underground carpark which has a charge per night. The barrier will automatically raise and then you will get a token once paid at reception.
Checking in was pretty straight forward, and I asked if the room was accessible as I had requested it in the app. I was told that the room was accessible.
On getting to the room I realised that it wasn't accessible. It was big enough for a wheelchair user to get in however there were no equipment for disabled people. There was no pull cords, and no hand rails and the shower was just a standard one without a chair.
I would of brought this up with reception however requests in the app are never guaranteed and I had been driving in 30 degree weather for around 10 hours so just needed to relax and sleep. The only thing that annoyed me is that the person at reception had said the room was accessible.
However first I decided that I wanted to grab some food and a drink. In reception they have a vending machine so I thought I'd get something from there, however it seemed that other people had had the same idea and there were no soft drinks left, only beer.
I found out the bar was open, even though it looked closed, so I went in to grab a drink and try and get food.
I asked for a glass of coke. The price was about €3 and all I got was a glass of Coke poured from a 2 litre bottle of Coke, which seems a bit of a rip off as I could of easily bought a 2 litre bottle for less.
I then asked if they served food and then found out that they didn't serve food on a Saturday or Sunday. I never understand why hotels, especially in Germany don't serve food on a Saturday or Sunday. I'm guessing I'm not the only person that would of wanted to eat.
Other than these issues, the room wasn't too bad. It was suitable for what I wanted to use it for which was just to sleep. less