Not worth it
17/08/2018 Chris6998, Austin, Texas
We picked this place due to the good reviews. I’m not sure what these people were thinking. It was an outdated room, gnats flying around, elevator that sounds like it’s going to break, and a basic B... more
We picked this place due to the good reviews. I’m not sure what these people were thinking. It was an outdated room, gnats flying around, elevator that sounds like it’s going to break, and a basic BW breakfast. The tv had to be turned off and on repeatedly until the lines went away so you could actually watch something. This place needs a major renovation. less
Michael S, General Manager at Best Western Plaza Inn, responded to this review
Thanks for the review and giving us a try. I'm am sorry to hear that you had a bad experience. We recently went through a huge list of updates as required by Best Western and their Design Excellent Team out of Phoenix. I am glad for the opportunity to list just a few of them as we are proud of all our accomplishments. Rooms have been updated with all new case goods, lighting, carpet, window dressings and of course paint. We installed all new tubs and surrounds in the back building. We added walk-in showers in a couple of our ADA compliant rooms. The Breakfast area was completely remodeled adding additional seating inside and outside. We installed hardwood flooring to many of our rooms. We brought in a 200 MB Fiber line and Ruckus Access Points adding great WiFi throughout the property. Mattresses have been replaced to Pillow top Mattresses throughout the property and much much more. I apologize you had problems with the TV. We have maintenance on property to fix issues such as this 24/7. Thanks for your opinions. We look forward to you visiting the Pigeon Forge area again.