First stay at a Best Western in many years.
20/05/2018 Ed W, Battle Creek, Michigan, United States
Since the motel we normally stay in was full, we chose this motel because of its TripAdvisor reviews and were not disappointed. The front desk staff won our hearts when they noticed our age and our on... more
Since the motel we normally stay in was full, we chose this motel because of its TripAdvisor reviews and were not disappointed. The front desk staff won our hearts when they noticed our age and our online reservation for 12 days and gave us a ground level room that allowed us to park in front of the room. The king bed room gave the two of us plenty of room to enjoy the table area for both of our laptops.
Through the entire stay we were tremendously impressed with the attention the housekeeper Fatina gave to our room. She kept it cleaned, well stocked, and for the first time in any of our motel stays, she even changed the bed linens at least once. We also were impressed that she would greet us in passing, wave to us when she saw us drive in or out, and on the morning we left she took a moment to say “good-bye.” She and the friendly lady who keeps the breakfast table area spotless and the hot coffee full made us feel at home the entire stay.
There was plenty of hot water in the room, excellent air conditioning, plenty of choices on the cable TV, and a wifi system that did not have to be signed into every two or three days. The wifi met our needs though it would slow down a little at heavy traffic hours—especially Mother's Day evening. The refrigerator kept everything cold, and the microwave worked well. The beds are firm, which I enjoy, but my wife enjoys one less firm.
The breakfast was very good. The orange juice and the coffee, especially, were as good as we have had anywhere and better than most. Several folks mentioned while we were there about how good the breakfast coffee is.
They have a guest laundry room on the second floor of the section in which we stayed. It has two washers and two dryers, reasonably priced, is well air-conditioned, and can be accessed by either the stairs or a ramp that seems suitable for wheelchairs.
We really enjoyed our stay. less
Michael S, General Manager at Best Western Plaza Inn, responded to this review
Thanks for the wonderful detailed review! I am so proud of our staff and thank you for acknowledging them. We appreciate all the kind words and comments. The last couple years we have worked so hard to update our property. I am glad you had a great experience. We look forward to seeing you all again.