Smells bad & uncomfortable bed
Strong chemical smell from cleaning products, bathtub was dirty. Bed was too hard & pillows too soft. There's not enough parking. Inside pool is not in a location which is easily accessible to all m... more
Strong chemical smell from cleaning products, bathtub was dirty. Bed was too hard & pillows too soft. There's not enough parking. Inside pool is not in a location which is easily accessible to all motel guests. Motel is in walking distance to Dixie Stampede but traffic is heavy on a busy street making leaving motel difficult. Breakfast room is not close to the usual location near the lobby but a long walk towards back of motel. less
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review
Thanks for the honest review. I am sorry to hear that you didn't enjoy your stay with us. Pigeon Forge is a busy area especially now with Spring Breaks kicking off. This makes 441 a very congested highway. A great advantage we have is direct access to River Road that makes for an easy shortcut to Dollywood Lane. Our breakfast area offers guest scrambled eggs, pancakes, gravy and biscuits, sausage, donuts, muffins, bagels, toast, yogurt, fruit an assortment of cereals, oatmeal, coffee and juices all complementary. There is not enough room in the lobby to host such an extensive complementary breakfast so we added the Continental Cafe in 1991. We have been trying out a pillowtop mattress from serta in several rooms that has got great reviews. If ever back to the area and would like to give us a second try feel free to request the pillowtop for a softer mattress and we will try to oblige. Thanks for choosing Best Western Plaza Inn for your recent accommodations. We look forward to you visiting the Pigeon Forge area again.