Beds Just Awful - Construction Noise
13/01/2017 AGoingGal, Huntsville, Alabama
The hotel is a reasonably priced place to stay in the Houston medical district. Complementary parking is available in the garage below the hotel. However, There is only a staircase (no elevator) to g... more
The hotel is a reasonably priced place to stay in the Houston medical district. Complementary parking is available in the garage below the hotel. However, There is only a staircase (no elevator) to get to the hotel lobby. The door to the stairs is key card controlled and persnickety in that you need to insert your card 10 or more times before the door will open - several times I opted for walking up the dangerous entry ramp to get back to the lobby after going to my car. My advise is to offload all bags before heading to park.
The lobby is decent enough with some occasional seating. I did find the front desk to be woefully understaffed (one person) when we stayed. There was coffee and flavored water available in the lobby but it isn’t immediately noticeable it is tucked around the right side of the front door.
Remodeling is ongoing and things are rough to say the least. I found out that we’d been placed in a remodeled room on the second floor but the only way we could tell was that the walls were freshly painted and the carpet appeared new. The room had a 30” diameter round table in lieu of a desk and a small upholstered dining chair. The other chair in the room that would normally be an easy chair was another dining style chair (that matched the one at the table). This table was the only flat surface in the room with the exception of the dresser that the TV sat on. This meant the table had to suffice as a desk. I asked the front desk if there were any rooms with a desk and was told that all desks were removed with the remodel and replaced with the small tables. The room had a microwave and refrigerator placed in the entryway and there was a small niche that held the coffee service and ice bucket in this area as well. The bathroom seemed clean and the sink was a clean lined contemporary style.
After getting settled in I sat on the side of the bed to remove my shoes and sunk down badly. I then investigated and realized the bed was very badly beaten up. It was also urine stained. I asked about a room with a firmer bed and was given another option. The bed in that room was equally as beat down and even more urine stained so I opted to stay where I was - I placed myself in the center of the bed where it was more supportive. The bed had a small mattress pad and a clean sheet that covered the urine stains but the presence of those stains made you feel things were less than clean. Of course, the fact that the mattresses had been beaten down significantly made for uncomfortable sleeping. I understand that the beds will be replaced within the next month.
Noise issues abound here:
a. They were doing some type of loud remodel related activity the two days we were there that continued until almost 7:00 p.m. That’s a little late for guests comfort if you ask me.
b. A new InterContinental hotel is being constructed on the adjacent lot and noise from this effort is disruptive to those guests unfortunate enough (as we were) to be assigned rooms on this side of the hotel.
c.You can also hear sounds from the hallway when in your room very clearly as the doors to the rooms don’t block noise; unfortunately other guests are unaware and we were subjected to a lot of noise from boisterous children and enthusiastic adults early in the morning and late at night. d. Also avoid rooms near the ice machine at all costs - you can hear the ice dispensing every time other guests get ice.
Because the small table was the only open flat surface in the room we asked after an additional luggage rack. One never appeared so we pressed the ironing board into service as a luggage rack - this worked pretty good and the ironing board was able to accommodate the weight of my husbands suitcase.
The internet kept dropping, seemed to happen after about 15 minutes. We had to turn the WIFI off on our laptops and turn it back on again in order to reconnect. The speed of the internet (when connected) was around 5 MBps down so it did the job if you could maintain your connection.
Breakfast was decent here. They vary the eggs they offer daily and seem to have the same meet choices each day. They offered some great little beef sausages with a wonderful crisp casing. There were hard boiled eggs and sausage gravy but the gravy was very watery. They had regular and diet yogurt and assorted breads, cereal and pastries. The OJ was good and the coffee on the weak side. All in all the breakfast was the best thing about our stay but it did not compensate for the problems with noise and the mattresses.
Things may improve once the remodel is competed. Until than I cannot recommend this hotel as there were just too many issues. I'd have rated the hotel terrible but the great morning front desk team and the breakfast negated that. less
BestWesternHotels, Guest Relations Manager at BEST WESTERN Plaza Hotel & Suites at Medical Center, responded to this review
Thank you for taking the time to provide this detailed feedback for us. We apologize that your recent stay with us did not live up to your expectations. We are working hard to make improvements to our property that will benefit all our guests. We would love to invite you back once our renovations are complete and hope to be able to better serve you in the future.
Best Western Hotels & Resorts