Holiday weekend rate overcharge
16/06/2017 klebuhn, Schaumburg, Illinois
Had a last minute trip to see my ill parents Memorial Day weekend, and leaving Chicago at 6pm, I called the Best Western in Saugatuck to see if they had any open rooms. Their website showed 1 King bed... more
Had a last minute trip to see my ill parents Memorial Day weekend, and leaving Chicago at 6pm, I called the Best Western in Saugatuck to see if they had any open rooms. Their website showed 1 King bed with a fireplace for $170.00. The manager Peter said he would hold the room, as we were arriving after midnight.
After a long day of work and 4 hr car ride we arrived to the hotel and Pete the manager handed me the booking and it said $227.00. I questioned the rate because $170 to $227 was a lot. He said that is the total with the taxes.
We turned on the fireplace and the room filled with gas. My boyfriend turned it off, opened the window and doors to air out the room. I called the front desk, no other rooms to move to and no one to repair the fireplace. We fell asleep at 2:00 am hoping more gas would not leak.
Upon checkout the next morning, I asked Peter for reduction in the rate due to the gas, he said "Sorry, no can do." This is an unacceptable answer given the serious defect of the room.
A week later, I get charged $245.00 for our stay. I call Pete the owner he said that the rate WENT UP at MIDNIGHT and the $170.00 fare was now $227.00. The rate for this room is now $130.00. I will never stay here again and from the many reviews looks like he has overcharged many other unsuspecting guests. less