I have nothing but good things to say about the staff at this hotel. Everyone that we encountered was helpful and very nice. We arrived quite early (11am), after a full overnight flight and were exhausted. Originally, we were going to just leave our bags with the front desk staff, go for breakfast and get in some sightseeing, while we waiting for the 3pm afternoon check in time. However, when I asked if there were any rooms avaiable early, to my amazement, front desk said there was, and early check in only cost $10! We were sold!! The bed. Oh my god! The best bed we've ever slept on!! Ever.
Breakfast was included in your stay and was better than we expected, my personal favourites offered were the yogurt with your choice of topping, (I choose white chocolate chips and granola!! Yum!) the bagels were good, and the donuts were a treat.
The only reason I didn't rate this hotel 5/5 was that our room was on the top floor, in the corner, (I know, usually awesome, and the room was except...) because of this wifi didn't seem to connect. It wasn't even in and out, we literally could not connect to wifi on our phones or laptop while in the room. Granted, we never gave the hotel the chance to fix this, as wifi is readily available in the breakfast area, lobby etc. and also throughout the city. By the time our days were finished, it was shower, and that glorious bed.
Location was excellent. Found our way using the subway system from JFK, and once at the hotel the subway is a short 3min walk away, then 2 stops into manhatten. When we left, the hotel front desk offered to call transportation for us back to JFK, and was at a flat rate of $45, and it was a VERY comfortable town car! Snazzy!!
We will definitely be back!! Can't wait for our next adventure in NYC, and will stay here again. less