Hotel if fine. Management leaves much to be desired.
03/01/2018 PopiOriginals, Longview, Texas, United States
I would love to give this hotel a 4 or 5 point rating but we simply cannot. We stayed three nights over Christmas. The bed was comfortable and the room temperature was good. The door to the bathroom ... more
I would love to give this hotel a 4 or 5 point rating but we simply cannot. We stayed three nights over Christmas. The bed was comfortable and the room temperature was good. The door to the bathroom scraped on the floor and would not open all the way. The towels were thin and scant. But none of that is as bad as the service from the front desk or the measly breakfast offerings. When we checked in, we explained that the credit card we used to reserve the room was NOT the card we were going to use to pay the bill. Our daughter had offered to pay our hotel bill. When we checked out, she came to the hotel and the bill was settled on her credit card. We have the receipt showing payment. Then the hotel charged the card we make the reservation with. We called and were told to not worry it was only pending and would drop off. No, it didn't. We called again and find out the General Manager is in India - out of the country and could not speak to us. There is an Assistant Manager who never answers the phone and is there from 6am - 2pm. We were told she would be advised and would call us back. She did not. We called again at 5pm and were told the Assistant Manager was not on the property. When we called at 9am she was on the property but too busy to talk to us.
We have disputed the charge but the LACK of customer service is strong with this hotel. Actually there is no customer service at all. We found none of the "sweet and helpful" staff. They were not unfriendly, but they are also not attentive or care about resolving problems. less
Nick C, General Manager at Best Western Plaquemine Inn, responded to this review
I am very sorry for your inconveniences.
I have emailed the assistant general Manager Lachanda about the charge on your card and she have refunded your card.
I am extremely sorry for the misunderstanding of the front desk.
We hope to see you again soon