18/01/2018 J5606MFdavidf, Houston, Texas
First of all, I went to the front desk three times today and the SHORTEST time I waited for anyone to show up was 5 minutes. When I went back in the evening I waited for TWENTY MINUTES and there was ... more
First of all, I went to the front desk three times today and the SHORTEST time I waited for anyone to show up was 5 minutes. When I went back in the evening I waited for TWENTY MINUTES and there was nobody around. No sign at the desk, nothing. Just an empty lobby and unmanned desk. There is a sign on the business center room that says "out of order." There all day, the whole room is apparently out of order. The fitness center has been locked all day. But these are not the main problem. The worst thing is that this place absolutely inundates the rooms with so called "air freshener." To begin with, poison chemicals that stink are NOT air fresheners, they are artificial smells that poison the air we breathe. Approximately 10% of the population has a condition called chemical sensitivity, a protected disability, that these poisonous chemicals can cause serious harm to. The problem is normally reserved to extremely cheap hotels trying to hide smoke smells with these chemicals, but this is a nice building, not terribly old, and the use of these chemical smells is just plain stupid. Even if you like breathing all the chemicals you can handle, stay away from this place unless you also relish horrible service (non-existent) and closed amenities. I've been travelling for business for 30 years and have stayed in literally thousands of hotels, and this place is THE WORST I've ever been in including many places in third world countries. I've stayed in plenty of Best Westerns and the brand in general is great (I'm a Diamond member), but this one literally reeks. less
Nick C, General Manager at Best Western Plaquemine Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 225-385-4388.