No elevator, very noisy with constant slamming doors
03/03/2018 Nancy W, Colorado
I chose this property for it's location and because I usually have good luck with Best Westerns, but this choice was a mistake. I'm in the room now and I am constantly hearing kids running down the h... more
I chose this property for it's location and because I usually have good luck with Best Westerns, but this choice was a mistake. I'm in the room now and I am constantly hearing kids running down the hallways, slamming doors, and numerous loud voices. I'm on the top floor (there are only 2 floors) which is usually less noisy. However, not at this hotel. Also, there is no elevator and no one to help carry bags upstairs. The carpet in my room does not look like it's seen a vacuum, and the work desk was filthy so I wiped it down myself. I'm desperate for a decent night's sleep but I highly doubt I'll get it. While the staff is very friendly, I will never stay here again. less
Vijay p, General Manager at Best Western Pioneer Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. we have college team stayed that night, and hotel had hard to control this college kids. they rents almost all rooms in hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 641-236-6116 .
Best Western Pioneer Inn & Suites