Best Western Pioneer Inn & Suites

2210 West Street S, Grinnell, Iowa, 50112-8108, United States
based on 285 reviews Trip Advisor Logo
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Best Western Pioneer Inn & Suites

This Grinnell, Iowa hotel is located near Grinnell College.

The Best Western Pioneer Inn & Suites offers a peaceful and private location with well-appointed guestrooms and an upscale, comfortable lobby. Travelers are one mile from Grinnell A
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2210 West Street S, Grinnell, Iowa, 50112-8108, United States

Reviews of Best Western Pioneer Inn & Suites

Traveller Overview:
3.5 Rating: 285 reviews
Excellent 29%
Very Good 31%
Average 16%
Poor 12%
Terrible 9%
Rating

dgreen984, wrote review 12/12/2020

Great pet friendly stay

Front desk staff was very friendly and helpful. Clean pet friendly rooms. Pool was open, but heat wasn’t working - water was VERY cold. We were notified at check in, but not during booking. We selecte... more

Owner Response
Jeff Henderson, General Manager at Best Western Pioneer Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Rating

348christophee, wrote review 25/08/2020

Room not cleaned and bad services

After check-in, entering in the room we found it not cleaned. This was the last room available, and no cleaning could be performed before the following day. No apology nor attempt to help us finding a... more

Owner Response
Jeff Henderson, General Manager at Best Western Pioneer Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Rating

Islandgirl-BGill, wrote review 09/08/2020

Smells like Teen Spirit!

Ha, not! The second I walked into the building fo rthe 300 level ooms, I could smell the mildrew scent. Although my room wasa clean and neat, with a nice note from the wonders? or cleaning people? I h... more

Owner Response
Jeff Henderson, General Manager at Best Western Pioneer Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Rating

N6387BXjenniferm, wrote review 06/08/2020

Room Was Not Cleaned

We got in late at night due to road tripping. I had called earlier to say I would be in at 11 pm, and they had the room “ready.” We got to the room, and there was trash in the garbage cans, dirt on th... more

Owner Response
Jeff Henderson, General Manager at Best Western Pioneer Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Rating

Kathy C, wrote review 22/02/2020

Nice people, nice place

Our truck broke down & we spent 2 nights here. Night staff was great with mechanic name & address. Rate was good, room was good. People were great. Conveniently located beside a Kwik Stop which had a ... more

Owner Response
Jeff H, Manager at Best Western Pioneer Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I'm very glad that Andy was able to get you folks back on the road again, I hope if your ever this way you will stop in and see us again.