Great employees, great place, but...
05/10/2018 John B, Middlefield, Ohio
We checked in late, and the front desk staff was great. She even offered to let us use the pool and hot tub a bit later than the posted hours. Thomas in the breakfast room was exceptional in every wa... more
We checked in late, and the front desk staff was great. She even offered to let us use the pool and hot tub a bit later than the posted hours. Thomas in the breakfast room was exceptional in every way. Personable, engaging, and accommodating. Kept everything clean, filled, and asked how everything was. Awesome job. Room was clean and comfortable. The hallways looked a bit beat up, and there were stains on the carpet, but we didn't sleep in the hallway, so that didn't matter.
The WiFi was on, but extremely weak, so I used my hot spot off my phone to get my work done.
My one "but" is the lack of security. We stayed in the set of buildings that was separate from the main building, and not one of the outside doors required a key to enter. Even the workout room had a lock on it that was inoperable. The laundry is located in the hallway, and there were some men standing around (the washer/dryers)who looked like they had come from the semi that was running in the lot adjacent to the hotel property. My wife wanted to work out, but felt uncomfortable knowing the building was not secure, and anyone could access the workout room while she was there. The lighting in the hallway was very low as well. Other than that, it was a good overnight stay. less
Vijay p, Manager at Best Western Pioneer Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. and thank you for give us score 5 out of 4.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 641-236-6116.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.