Ha, not! The second I walked into the building fo rthe 300 level ooms, I could smell the mildrew scent. Although my room wasa clean and neat, with a nice note from the wonders? or cleaning people? I h... more
Ha, not! The second I walked into the building fo rthe 300 level ooms, I could smell the mildrew scent. Although my room wasa clean and neat, with a nice note from the wonders? or cleaning people? I have no idea, even though it was a nice gesture, the mildew smell was most bothersome. It wasn't the room, its the building. I did not smell this in the main office. I travel a lot, this isn't my frequent hotel choice, it was the only available in Grinnel so I thought per Orbizt. I could have stayed in one of the other five up the road and I think I wold have been happier. Im here only for one evening so I won't beitch too much, but I am not happiy about the smell at lal. The other thing, I expected to be in the main building near the pool and gym, but there was no availability even though I requested main floor, neat pool and gym, that wasn't even an option when I got there. Not the hotels fault, that was Orbitz, I spoke to them on several occassions to straighten out the mess with the reservation. I won't be staying here again if I come ot this client again. Maybe I am a little bougee, I am a Diamond at Hilton's but there isn't one miles from here. so, it is what it is........ Ill check out the Wyndham properties since i have a time share and get a discount, but only learned that was an option afte the fact. Not happy and Hope I don't smell or my clothes like mildew when I visit my client tomorrow. less
Jeff Henderson, General Manager at Best Western Pioneer Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.