Best Western Pioneer Inn & Suites

2210 West Street S, Grinnell, Iowa, 50112-8108, United States
based on 281 reviews Trip Advisor Logo
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Best Western Pioneer Inn & Suites

This Grinnell, Iowa hotel is located near Grinnell College.

The Best Western Pioneer Inn & Suites offers a peaceful and private location with well-appointed guestrooms and an upscale, comfortable lobby. Travelers are one mile from Grinnell A
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Pioneer Inn & Suites

Traveller Overview:
3.5 Rating: 281 reviews
Excellent 30%
Very Good 31%
Average 16%
Poor 12%
Terrible 8%
Rating

Kathy C, wrote review 22/02/2020

Nice people, nice place

Our truck broke down & we spent 2 nights here. Night staff was great with mechanic name & address. Rate was good, room was good. People were great. Conveniently located beside a Kwik Stop which had a ... more

Owner Response
Jeff H, Manager at Best Western Pioneer Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I'm very glad that Andy was able to get you folks back on the road again, I hope if your ever this way you will stop in and see us again.
Rating

Vacation59938079952, wrote review 22/12/2019

Terrible place to stay

The front desk staff wasn't trained and was locked out of the computer. I had to text the manager using the phone number on his card at the front desk to solve the problem. Past that, we did not have ... more

Owner Response
Jeff H, Manager at Best Western Pioneer Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Rating

Jessica E, wrote review 09/12/2019

Nice Stay, Good Customer Service

We stayed in a pet room as we brought our two dogs. The room was nice. It definitely wasn't as nice as a room we stayed in previously (non pet room on same side as check in) but it was clean and suffi... more

Owner Response
Jeff H, Manager at Best Western Pioneer Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Rating

lisacT8629CJ, wrote review 03/12/2019

Decent affordability for the price, lots of walking area for dogs

This hotel is pretty basic with regard to room amenities and overall condition of the hotel. I had a King room which had a microwave and frig. The small refrigerator froze everything I put in it and... more

Owner Response
Jeff H, Manager at Best Western Pioneer Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Rating

madison4608, wrote review 28/10/2019

Nice Motel with Housekeeping problem

Everything was nice except that the room was not totally clean. Manager was extremely kind and apologetic. Other than garbage cans not emptied and bathrooms not cleaned... the place was nice. I wou... more

Owner Response
Jeff H, Manager at Best Western Pioneer Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.