AVOID this place
21/10/2018 EllenRN, Durham, NC
We booked a king no-smoking room about a month in advance of our overnight stay. When we arrived, my husband used the bathroom after our long drive. Not only did the toilet not flush, but it immedia... more
We booked a king no-smoking room about a month in advance of our overnight stay. When we arrived, my husband used the bathroom after our long drive. Not only did the toilet not flush, but it immediately overflowed! The clerk informed us that, since it was a Saturday, nobody was available to fix the problem and she would have to give us another room. It was at the far end of the property and honestly looked like it had been neither used nor cleaned in months. Plus it had 2 double beds rather than a King. Plus, it smelled of smoke although we were assured it was a non-smoking room. The toilet worked, but the tub was a dirty mess. The bedspreads and carpet had large black stains. None of the lamps or the TV were plugged in, and in doing that myself, I saw a GROSS amount of dirt in the carpets. The furniture was shabby, dented, and dusty. I will say the beds were comfortable, the TV and fridge worked, the wifi worked and was free. Standard breakfast choices. We were in town for a very specific event and I had no time to argue with the clerk about our bill, but it seems to me that given the circumstances (downgrade, horrible room) we should have been given a credit on our bill without me having to negotiate for it. VERY poor property. less
JenniferJ3552, Guest Relations Manager at Best Western Pinehurst Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 910-692-0640.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Assistant General Manager
Best Western Pinehurst Inn