Better with age? Not Always
22/07/2017 Duane B, Michigan
This Best Western Hotel in the heart of the Sandhills of North Carolina needs some tender loving care and updating. The outside of the hotel appears inviting. While checking in the guest might find a ... more
This Best Western Hotel in the heart of the Sandhills of North Carolina needs some tender loving care and updating. The outside of the hotel appears inviting. While checking in the guest might find a cookie waiting for them, if there are any left. We arrived in the room to find the room humid with a musty order. Turned on the AC down low hoping the room would dry out, but even the over stuffed chair seemed to be wet. The bed, while comfortable, was damp with humidity, and remained so for our four day stay. Too rest a weary head upon for the night were four very small half pillows; not much comfort. The decor was very dated and the bathroom had just enough towels (2 each) for a single night stay. While the breakfast was of normal motel fare, the staff person was helpful and willing to talk to each customer. The front desk staff member was not as comfortable with conversation. All in all this older Best Western unit is showing its age and could use updates and an AC unit able to dry out the room's humid condition without turned the AC down to 65 degrees. less
, Guest Relations Manager at Best Western Pinehurst Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 910-692-0640.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Assistant General Manager
Best Western Pinehurst Inn