Best Western Pine Springs Inn

This hotel hosted a motorcycle gang of about 150 members on the same night of my family's stay. This gang revved their engines all night, talked loudly outside of my room, and made it completely impossible to sleep. My family got absolutely no sleep on the first night of our vacation which completely ruined our enjoyment of the entire trip. I was irritable and exhausted the rest of my trip thanks to the terrible decision to stay here. Management refused to give me a full refund, even though I complained throughout the night. I had to go outside and run people off in front of my room myself several times. The manager told me the next day that I was not entitled to a full refund since I "used the facilities". Well yeah, you book a hotel under the assumption that it will be somewhat quiet enough to sleep which it DEFINITELY was NOT. Will never stay here again under any circumstances. less

We stop over in Ruidoso, NM lately when traveling to Oklahoma. I have stayed here 2 times. Very nice place with friendly staff. Pet friendly. Place is clean and worth the money even though they charged more for race season. Probably the norm for all Hotels. Ground floor is best looking into courtyard. Breakfast great. Pool would be a 2. Hot Tub was broken in February, March, and still in June. Same thing. Never fixed. Nice area but broke. Fix for a 5 rating. All in all, I will be back. Hope this helps. less

We've stayed here 2 years in a row for our annual gathering. I've never been disappointed by the way they treat us and happily interact with such a large group. We'll be coming back over and over again less

My family and I stayed at this hotel for a week. We hadn’t had breakfast there until the last two days before we left. I overheard another one of the customers raving about the coffee that was being served at the hotels’ breakfast room. That grabbed my attention! We had breakfast in and both times it was exceptionally good. They had a variety of ítems for just about anyones' taste. The hot breakfast included scrambled eggs, sausage, biscuits and gravy. You also had a choice of cereals, yogurt, muffins, waffles, etc. And yes, the coffee was to die for! Mary was so pleasant during breakfast service! This property is very well maintained. I loved the private feel it had, away from major streets. Every staff person we encountered were extremely helpful. Special thanks to Ciryana. We enjoyed the pool and all other facilities at this hotel. Overall, everything about our stay was wonderful! less

Great service, great location. Wifi can be a little better, but overall great Hotel to stay while visiting Ruidoso. Great location for horse racing and casino. Will definitely stay here again when visiting. less