My wife couldn't edit her review, so this is her again.
I just had to add this to my previous review; I was just helped over the phone by Shannah and if more people were like her, life would be so much easier and less stressful. She went above and beyond t... more
I just had to add this to my previous review; I was just helped over the phone by Shannah and if more people were like her, life would be so much easier and less stressful. She went above and beyond to make our trip more satisfying. She didn't have to, she could have just continued with my regular reservation but she made some calls, and well, needless to say, we are now even more excited about our trip! Thank you Shannah!-------My friends stayed at this hotel a month ago, so when we went to visit them there, we were envious of their hotel compared to ours. The area looked so cozy and the room was large and clean so two weeks ago, we stayed at this same hotel and just loved it. The manager that night had her hands full but we were quite impressed with how she handled the stress. We are making our way there again this weekend and can't wait to get there. Believe it or not, we have no other reason for going all the way to Ruidoso, other than enjoying our room. We might go out for awhile but the main purpose is to enjoy this hotel. less
Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We appreciate the feedback! We have a unique setting and a great environment up here! We look forward to seeing you again! We are glad that Shannah was able to make the stay enjoyable.