Motorcycle gang, loud noises, impossible to get sleep here.
07/08/2018 Justin I,
This hotel hosted a motorcycle gang of about 150 members on the same night of my family's stay. This gang revved their engines all night, talked loudly outside of my room, and made it completely impo... more
This hotel hosted a motorcycle gang of about 150 members on the same night of my family's stay. This gang revved their engines all night, talked loudly outside of my room, and made it completely impossible to sleep. My family got absolutely no sleep on the first night of our vacation which completely ruined our enjoyment of the entire trip. I was irritable and exhausted the rest of my trip thanks to the terrible decision to stay here.
Management refused to give me a full refund, even though I complained throughout the night. I had to go outside and run people off in front of my room myself several times. The manager told me the next day that I was not entitled to a full refund since I "used the facilities". Well yeah, you book a hotel under the assumption that it will be somewhat quiet enough to sleep which it DEFINITELY was NOT. Will never stay here again under any circumstances. less
Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We apologize that you didn't enjoy your stay with us. We did host quite a few attendees of the Survivors Clean and Sober bike run. I can guarantee it wasn't a"motorcycle gang". We typically dont have complaints when they stay with us (as they do stay with us every year, as so many other motorcycle clubs during both of the Ruidoso bike runs), they have always been extremely respectful and never caused issues. We did allow you to check out a day early without penalty and had expedia agreed, we would have given a 20% discount but expedia didnt approve the discount.