Overall Average Experience
I had booked this hotel a little over a month ago, because my boyfriend and I had a wedding right down the street. We had gotten a "discount" which still ended up being $157, while price advertised on... more
I had booked this hotel a little over a month ago, because my boyfriend and I had a wedding right down the street. We had gotten a "discount" which still ended up being $157, while price advertised online wish $89. We had originally requested early check-in, due to the fact that the wedding was at 4. We were told this couldn't be guaranteed, which was understandable, but we arrived and were told that we couldn't check in until 4, which was when the wedding started. We couldn't get into our room until 2:30, which considering is pretty late for check-in. The room was nice, but not worth the price. The hot tub was also out of order. I had been told there would be a holding fee placed on my card, but wasn't aware it would be an additional hold of $187 in addition to the charge for the room already, adding up to double the cost double the original cost of the room itself. I understand the hold charge, but the hold wasn't removed for 4 days. All together it was inconvenient, and I don't plan to stay here again, nor would I suggest it. less
Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. I know that the internet can be a little tricky to navigate when booking rooms sometimes, so I completely understand how you got confused between our week day price ($89) and our more expensive weekend price. I am sorry that this was an inconvenience. I apologize that you felt our hotel wasn't worth the cost of the room, however you did come to Ruidoso during one of the busiest seasons and weekends during the year. Being a 98 unit property, we do our best to get them turned over and ready for the next set of guests by our advertised check in time, which is 4 PM. I am glad that the staff was able to get you in early, even though they did let you know ahead of time that early arrival wasn't a guarantee. We hope the wedding was beautiful and that you enjoyed the rest of your weekend.