Best Western Pier Point Inn

The hotel was very quiet,cute, clean I love the view and the breakfast bar is great, I love way this place is decorated. I would come recommend it and come back!!!! I would highly recommend it!! The front desk staff was nice. the only thing I would change it the breakfast staff could be more pleasant. That is my only suggestion. less

I've stayed here numerous times and it's my first choice in Florence. The rooms are super clean and comfortable. The view day or night is excellent and I've found the room very relaxing for reading on the couch and looking out at the impressive view. Super breakfast that is fresh with eggs cooked as you choose. Excellent restaurant and lounge. Staff were friendly, helpful and make you feel welcome. less

Really enjoyed our say. The deck off the room was great and view of the city amazing. The lounge was very nice as we had a nice New Years Eve dinner and cocktails, then able to take a shuttle to the Casino. less

I knew I'd probably like this property from all the good reviews but I was a little concerned by the exterior, frankly it looks quiet dated and a little rundown but the lobby was really nice and our room was really nice! We were on the second floor and had a balcony with great view of the river. Our room looked like it was recently renovated, I loved having laminate flooring instead of carpet. The bathroom was unusually large as well. Another great aspect of the hotel is it's location, walk ten minutes across the bridge and you're in Old Town, we really enjoyed walking around after dinner. Best of all was the absolutely amazing breakfast! They do eggs to order and my smoked salmon omelette was delicious! The breakfast room overlooks the river and had amazing views. We loved this property and would definitely return. less

Unfortunately, this wasn't a good stay for a few reasons. Our check-in process was rushed and I was being multi-tasked with other guests. I had questions about the cost (which was higher than when I made the reservation), the front desk employee accepted the charges on the card reader on my behalf before I could get my questions out and then tried to give my room key to someone else because they assumed we were together. The parking spaces were very tight and most of the vehicles in the parking lot were SUVs and trucks, which don't fit well in those tight spots. Our dog hated the pet area so it was a struggle and we had to take the dog on a long walk away from the property for potty times. The room had hard floors, which I initially thought was a good idea to make cleaning easier, but in reality with rainy coast weather, the floors ended up to be a mess! There was nowhere to really wipe off our shoes so the wet, muddy stuff ended up all over the place in the room. The floors were sort of sticky (maybe residue of cleaning products) so definitely not comfortable walking around in socks or bare feet. The room was in good condition and we had a nice view of the water. The complimentary breakfast and employees working in the breakfast area were great. It was definitely a bonus to have real eggs made to order instead of the usual powdered eggs that come with a complimentary breakfast. Overall, I really couldn't wait for our stay to be over though. less