Spacious room and balcony with view of Old Town Florence across the river
07/07/2019 don528, Sonora, California, United States
We originally booked a 2 night stay via Priceline which chose a 'two queen' room for our reservation (just my wife and I). I asked if we could change to a king room when we checked in. The clerk was ... more
We originally booked a 2 night stay via Priceline which chose a 'two queen' room for our reservation (just my wife and I). I asked if we could change to a king room when we checked in. The clerk was helpful and found a king room (204 I think) with a view and balcony! The room also had good access (only two steps up to get to the door).
The room seemed pretty clean except I noticed about a 6" light colored hair right in the middle of the floor. I also noticed my feet must have gotten pretty dirty when I got in the shower and they turned the water black! Probably from the bathroom floor.
I suspect that 'Pet Friendly' hotels like this are harder to keep clean, and this room needed a good deep cleaning.
Two other minor annoyances:
1) Noisy frig
This is not the first time that a small frig has kept me up at night in a hotel room.
2) TV remote intermittent
I first thought it may be batteries. Night clerk gave me a fresh pair, and no difference. Later I discovered that the Cable box had fallen behind the TV stand/frig cabinet. I was able to pull it out of the tangled cables and put it on a shelf. After that it worked normally.
The staff was helpful and provided glass wine glasses (from the bar) upon request.
As noted by many others, the breakfast was WAY better than expected. Better than some B&B's! Omelettes and scrambles to order with about 12 fillings to choose from, and a special salmon omelette! Other options include gluten-free bread, sugarless syrup, and all of the usual options (2 Waffle makers, bagels, muffins, juice...), plus hot french toast, sausages, scrambled egg...). The staff really seemed to pride themselves in their service and quality food. less
redporsche, Guest Relations Manager at Best Western Pier Point Inn, responded to this review
Dear Don, thank you for taking the time to let us know of your stay with us. We sincerely appreciate your feedback and will work hard to address the items you mentioned. We are naturally very pleased that you enjoyed our cooked to order breakfast. Thank you too for mentioning our team and the great service you received. We look forward to serving you again in the near future!