Best Western Pier Point Inn

My room had no ventilation or air conditioning. This resulted in a damp smell and moisture in the room. I got a fan to put in the window, but at over $165 a night, this shouldn’t be necessary. Especially for a Best Western. The furnishing was nice, and I could tell that it has been recently remodeled. But nice furniture doesn’t make up for stale air and not being able to breath comfortably. The staff were very warm and friendly. And, to be fair, it isn’t their fault that the room was not built with a ventilation system or air conditioning installed. less

Overall great stay here! The staff were so friendly and welcoming and super helpful! Turning into the parking lot is a little weird...it’s a sharp turn and once you’re in, it’s hard to tell if it’s supposed to be one-way traffic btwn the two entrances...but it all worked out ok lol. They’ve updated their breakfast procedures and now you get a menu to choose from of hot food finally yay! So much better than the cold grab-and-go Covid options ugh! We had eggs and potatoes and sausage and pancakes to take up to the room!! It was awesome! Our room was large and spotless and even had a wet bar sink area with the coffee maker so that was lovely! It had a fridge and microwave. The bathroom sink area had plenty of room for toiletries but the shower was lacking in surfaces for soaps and such. The patio had comfortable seating, was clean and had a killer view of the river and of Florence and the nice bridge! Was great at night too! Their pool was open with reservations but we were too tired to swim so I can’t speak to the pool area. My only complaint is that our room was down some sets of stairs and there didn’t seem to be any elevators? So that was weird. Otherwise, a great stay! less

Entrances are form outside. Needs paint, chipped wood, etc. inside of room was fairly large and clean. Nice spacious shower. Caulking in bathroom needs update. Hot breakfast options during Covid. Overall nice stay but is a bit dated and could benefit from updates. less

We spent three nights at the Pier Point Inn in July and our room had great views of the river and old Town at night.Our room was very clean and roomy,we got a discount for not needing room service.They provided a graband go breakfast which was ok considering the circumstances [Covid].We would definitely stay there again. less

We had an excellent experience here. The room was extremely clean and well kept. The view from the balcony was absolutely amazing and the hotel was conveniently located near a lot of nice restaurants. The staff and hotel manager were SUPER kind, helpful, and friendly. We highly recommend that anyone coming to Florence stay at the nicest hotel in the city. From The Daly Family less