My spouse, daughter and I stayed here Mother's Day weekend, having chosen the place for its reviews, romantic setting and pet friendly policy. However, we failed to consider how close it was to a beach, the main reason we go to the coast, much less how friendly it would actually be for our dogs, which it was not. Upon arriving we were asked to sign an agreement that we would pay a $300 fine if our dogs made a mess in the room, not a problem, they are grown and well trained dogs who travel in crates, etc., but policy was more extreme than we have encountered elsewhere. Further, upon arriving in our room, we noticed large stains on the carpet, maybe from prior dogs or who knows what. I called the front desk and they assured me we would not be charged for the stains. OK but were the last people charged, and why hadn't the stains been removed? Then when we went to take our dogs out, we discovered the only place they could go was to a small strip of astro turf, which had poop left from prior owners. The end of the parking lot is clearly marked no dogs, and walking up the road to the highway, we encountered heavy traffic. The only comfortable way to take them out was to drive somewhere, same thing for a walk on the beach. We had a room that was accessed by walking down stairs behind the building, which felt unmaintained and dreary; you don't get the charming feeling of the front view, as you don't see it while staying there. We didn't use the pool or hottub, as they were so far away, through the parking lot and past the front desk, and there was only a small hottub made for four, six at most, operating when we checked. Aside from the stained carpet, our room was comfortable and we enjoyed our view of the river, though partially obscured by trees (most higher floor rooms not for pets), and it was fun to see the lights across the river at night. The highlight was the free breakfast with made to order omelets; both my spouse and I found the smoked salmon omelet outstanding. In all, the view and breakfast could not make up for the inconveniences we felt, especially when we paid over $175 for a single night. We have actually stayed at three other Best Westerns recently and found them better maintained and quite pet friendly, even offering bones at the front desk; while that's not necessary, an adequate place to walk and relieve our dogs is a minimum we would expect. We'd opt for something more pet friendly and closer to the beach next time. less
BWPPIGeneralManager, General Manager at Best Western Pier Point Inn, responded to this review
Thank you for you comments on our pet friendly accommodations. We are constantly working on improving our services and will use your pet policy observations to provide superior customer service for all our guests. We are pleased you enjoyed the amazing view of the Siuslaw River and our freshly made-to-order breakfast We hope you will choose us on your next trip to the area so we can exceed you expectations.