Best Western Phuket Ocean Resort

The room had all that you needed including a free safe, complimentary water, coffee tea every day the we had a balcony overlooking the sea. Wi-Fi was all over the hotel and good enough to WhatsApp back to UK. However the room decor was very dated and could do with triple glazing. Externally the grounds and three pools are great. But the steps and climbing may not suit all. Breakfast had a good choice including lots of spicy food that we didn't try, this time of day the restaurant is manic but the staff have it all under control. We have to say all the staff were very friendly. We have given the low scoring purely on the noise from the main road that runs directly outside the hotel which kept us awake until after 3am on a number of nights. less

Great location only a short walk too beach and all the shops and bars. The three pools are clean and have plenty of beds around them.this hotel is no good if you struggle with steps.and the ques for the breakfast is a joke and too be honest the breakfast is very poor and not worth the wait less

I stayed for the duration of the Christmas and New Year holidays I have known the hotel for years when I return to Patong it is my home and it makes me feel at home with all the sfaff that for me is like a family always attentive to detail even the slightest particular what to say about the room really beautiful and the pool a show even in the evening a special thanks goes to the staff who worked at night in here they could manage any request at any time of the night they were always available less

The service was great, all the staff were friendly. The staff that book the trips very helpful. The rooms clean and spacious. The swimming pools and service great. The Resort very near beach, third time in Phuket will definitely stay here again. less

We recently stayed for 8 days in this hotel. I requested an upper room (which we got) and that obviously involved lots of stairs but came with a fantastic view! The reviews are pretty comprehensive, and it really lives up to expectations. The pools are superb and immaculately clean, the beach is a short walk (conveniently past the 7 eleven to stock up on cooldrinks and ice-creams) - and the best is the hotel beach towel service. The breakfast was good, albeit a little different to what we are used to but there was nothing to complain about, it had a good variety. The room service food is excellent and fast - and very convenient after a late night return from excursions. The wifi is superb. The hotel will look after your bags if you checkout but have a late flight. There is building work going on next door which can go on quite late at night, but wasn't much of a disturbance. Next to the hotel are a number of tailors for custom clothing which is convenient. Around the corner from the landmark roundabout there are many restaurants and shops, all within easy walking distance. We will definitely stay here again in the future! less