Overall average stay - we were here to celebrate a special occasion
15/11/2016 Mitin_K_Kumar, delhi, india
Mixed feelings - not sure where to start. Some staff was extremely cordial, some outright rude. I'd put in prior request that I be given (if possible) the best possible room since we were arriving to ... more
Mixed feelings - not sure where to start. Some staff was extremely cordial, some outright rude. I'd put in prior request that I be given (if possible) the best possible room since we were arriving to celebrate wife's birthday. This they obliged, but then the room balcony's door wasn't functioning properly. Plus I also requested if some surprise could be arranged. For instance, Lebua at State Tower Bangkok arranged a nice little delicious surprise cake in the room. Guys here at Phuket said they would arrange a special bouquet. I would come to this part later as to what this was 😂
The thing is that the property is extremely well located on Karon Beach and has great views of the sea from upper floors. Please note to reach upper floors though, one has to climb up some stairs. No elevator there. But the sea view is worth every effort. Property is beautiful and lots of swimming pools, which we totally loved. Breakfast was functional.
The big negative was that we love drinking tea. And when we asked for sugar, tea etc sachet refills, we were told that this happens only once a day. SHOCKER!! Now we travel a lot. And this was a 1st for us. Believe me, that's what the front desk told us.
Coming to the surprise bouquet, LOL. They arrange bouquet at reception area and not in room. Again, that's what reception told us. And we have to give back the bouquet for future use by hotel (see last attached pic). HAHAHAHAHAHA.
So much fun.... less
Hotel_Spokesperson, Guest Relations Manager at BEST WESTERN Phuket Ocean Resort, responded to this review
Dear Mr. Mitin_K_Kumar,
Thank you very much for your recap about your recent stay in Best Western Phuket Ocean Resort!
We are very sorry to hear that we could not fulfill your expectations.
We have looked into the highlighted areas and we would like to thank you that you have brought this up to our attention!
We are truly sorry for the misunderstanding as we implemented before that we will refill in-room teas or coffees as often as the guest wishes. At Best Western Phuket Ocean Resort, we offer also a free 24 hours coffee and hot chocolate at the lobby!
Regarding the birthday fruit plate/flower this is an extra service of hotel and can be requested in advance. As per our information the birthday was on check out date and we have sent the flower to your room in the morning. The flower itself can be taken home!
Should there be any miscommunication regarding these highlighted areas then we truly apologize for it!
But we are very glad that you enjoyed the wonderful view and we would like to thank you very much for your kind words regarding our property itself. We do hope that we will be able to greet you and your wife back here so we can be able to give you a wonderful holiday until check out date.
Until then we wishing you both all the best,
With kind regards,
Guest Relations Manager