Best Western Phuket Ocean Resort

Showed up at the hotel and was treated like I was a VIP right from the start. Everyone from the bell man , to the front desk, to food service and housekeeping. Everyone always had a smile on their face, making sure my stay or my needs were taken care of at all times. I have traveled all over the world and have stayed in many hotels. The service was in the top 5 % of anyplace I have ever stayed. When Hotels in Phuket are fighting over business , because Covid has shut down Thailand. This was nice to see that they wanted me to have the best experience i could less

My wife & I stayed at the Best Western for 16 wonderful days. I honestly cannot rate it highly enough. Absolutely loved it, we would quite happily go back tomorrow. It was spacious, spotlessly clean with 3 pools. The food was up to scratch, the staff were amazing. The friendliest hotel I have ever stayed in. The fully air-conditioned room was spacious with a private balcony which gave us a view of the bay allowing us to watch some lovely sunsets. The hotel restaurant was excellent and not overpriced, though we only ever ordered Thai food. I recommend staying bed & breakfast. The breakfast was of a high standard with plenty of choice and endless coffee. The location is spot on, just a short walk to either the beach or the hustle & bustle of the main shopping/ eating area of Karon. If that's not enough, the hotel also has a free shuttle bus into the larger town of Patong, which will take you there and bring you back with a very accomodating timetable. One trip not to miss is to the green Elephant sanctuary, where you get to feed, mud wash and shower with the elephants. Has to be the best experience ever. less

The room had all that you needed including a free safe, complimentary water, coffee tea every day the we had a balcony overlooking the sea. Wi-Fi was all over the hotel and good enough to WhatsApp back to UK. However the room decor was very dated and could do with triple glazing. Externally the grounds and three pools are great. But the steps and climbing may not suit all. Breakfast had a good choice including lots of spicy food that we didn't try, this time of day the restaurant is manic but the staff have it all under control. We have to say all the staff were very friendly. We have given the low scoring purely on the noise from the main road that runs directly outside the hotel which kept us awake until after 3am on a number of nights. less

Great location only a short walk too beach and all the shops and bars. The three pools are clean and have plenty of beds around them.this hotel is no good if you struggle with steps.and the ques for the breakfast is a joke and too be honest the breakfast is very poor and not worth the wait less

I stayed for the duration of the Christmas and New Year holidays I have known the hotel for years when I return to Patong it is my home and it makes me feel at home with all the sfaff that for me is like a family always attentive to detail even the slightest particular what to say about the room really beautiful and the pool a show even in the evening a special thanks goes to the staff who worked at night in here they could manage any request at any time of the night they were always available less