Decent facilities, great staff
14/04/2019 gracearul, Singapore, Singapore
I stayed here for a week as I was attending a 5-day training held here. The hotel part of the property is fairly decent, with friendly staff who are always ready with a smile. I needed to print a few ... more
I stayed here for a week as I was attending a 5-day training held here. The hotel part of the property is fairly decent, with friendly staff who are always ready with a smile. I needed to print a few pages for my training, and the staff kindly waived the printing fee for me since I was staying for quite a few days. As a Singaporean I felt that the price put it in the budget category, but for KL it can probably be considered mid-range. The other guests at breakfast seemed to be mostly business travelers, although they also cater to a lot of Chinese tour groups who stay for just a night (they feed them breakfast in a function room, not the main restaurant).
The rooms are a little on the small side but seem decently maintained. I had a room facing the town and hills, but half of the rooms do look directly into the windows of the condo on the back of the property. The breakfast has a decent spread for the price (it was RM30 extra per day for 2 pax, as compared to the no-breakfast rate).
However the building it's in leaves a little to be desired - the first 2 floors are supposed to be a mall, but most of the units are unoccupied, leaving it feeling slightly creepy. The rain cafe on the ground floor right by the lifts does have very reasonably priced "western" food though. Also, the stairs from the building down to the street are in dangerous condition, with the bottom step completely fallen in. Probably not the BW's fault, but perhaps they could help put some pressure on building management to fix it, since they're the primary tenant. less
Watie_Abd_Hamid, MarComm Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate us with your review. We glad that you are happy with your stay and we would like to take this opportunity to express our heartfelt thanks for your feedback.
Once again, thank you for sharing and we look forward to welcoming you back in the near future.