Good for Short stay with no expectation
01/12/2018 keecheng, Singapore, Singapore
Stayed in this hotel several times due to business trip. This round was there for 3 nights. Room was clean, toilet clean, bed comfortable. However the safe was not working. Informed the reception but ... more
Stayed in this hotel several times due to business trip. This round was there for 3 nights. Room was clean, toilet clean, bed comfortable. However the safe was not working. Informed the reception but no one came to fix it. Toilet hand bidet was lost. Wifi did improved. Breakfast was goods. Staff were polite.
This hotel does not supply toiletries like disposal toothbrush, tooth paste, shaver,etc.
My first night was given two shower towels and two hand towels. However, the second night my room was short supply of shower towel and no hand towel.
Another issue was the best western members cannot get points or upgrade should their hotel payment made by Corporate.
Hamizwati, MarComm Manager at Best Western Petaling Jaya, responded to this review
Warmest greeting from Best Western Petaling Jaya!
We would like to thank you for taking the time to provide feedback on your stay here with us. With guest feedback, we are able to continue to improve our services and facilities.
Nevertheless, we would like to extend our sincere apologies for the inconvenience that you have experienced. Referring to the amenities, such as toothbrush, toothpaste and shaver, they are available upon request.
Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. Looking forward to welcoming you back to Best Western Petaling Jaya.