Glorious location. Great food
05/06/2018 Kate F, London, United Kingdom
We arrived here on a warm and sunny afternoon and were bowled over by the view. Stunning. It really raises your spirits after a hard day. So it was a real surprise to find everything inside so dark... more
We arrived here on a warm and sunny afternoon and were bowled over by the view. Stunning. It really raises your spirits after a hard day. So it was a real surprise to find everything inside so dark, brown and gloomy. Even the rooms had brown net curtains with dark green or brown decorations and upholstery. The wonderful sunshine outside just couldn't get in. What a shame. Our room was OK, but the bed was too hard for me, as hotel beds always used to be, but I thought that things had improved a bit recently. There was just one bedside light with a bulb in that was so dim it wasn't possible to read, and even this bulb gave up the ghost while we were there - rapidly replaced when reported to staff, but not noticed by the housekeeping staff, as we had left the old one that didn't work out for them to see. They also hadn't noticed that there was no TV remote in the room when we arrived, again rapidly provided when reported. As we were leaving another guest was reporting that the tap in his bathroom had come off. The rooms here are a bit in need of a refresh.
But the great news was the meals. We were a moderately large party of 12 or so and the differing orders for dinner and breakfast were taken promptly and served promptly and correctly. The food was delicious - everything really nicely cooked - and the serving staff were efficient and friendly and amusing. Breakfasts were sometimes individual orders and sometimes a hot buffet as well as cold, depending on how many guests were staying. All were excellent, with lovely fruit salad and all the usual cooked things.
So a wonderful location, great bar and terrific restaurant. Brighten up the rooms and the housekeeping and this place will be amazing. less
rsdeckers, Guest Relations Manager at Best Western Pennine Manor Hotel, responded to this review
Dear Kate F
Thank you for taking the time to post your review. Delighted that you enjoyed our location and food whilst staying with us and any requests that you had were dealt with promptly. Housekeeping checks have been reviewed and increased.
We have passed on your positive comments onto the team and look forward to welcoming you and your party back in the future.