Lovely building, stunning location. Needs renovating and staff talking to.
13/03/2018 Robert5689, Huddersfield, United Kingdom
I traveled to this hotel with my family in the hope of an amazing meal and fantastic views. To my disappointment the inside was hideous compared to the gorgeous scenery outside. The wallpaper was peel... more
I traveled to this hotel with my family in the hope of an amazing meal and fantastic views. To my disappointment the inside was hideous compared to the gorgeous scenery outside. The wallpaper was peeling in places and the paint was peeling which gives off the “we can’t be bothered “ vibe and we were also greeted by a very rude and pompous man at the bar who was very arrogant and seemed to have no knowledge of customer service! Once we had ordered our food we had forgotten about the decaying inside and the rude staff member as our food was more than amazing!! If I were to suggest anything for the outside of the hotel it is quite bare and would go to its full potential with more plants, less cigarettes butts everywhere and a better outside seating area less
rsdeckers, Guest Relations Manager at Best Western Pennine Manor Hotel, responded to this review
Thank you for letting us know about your recent experience. We are very pleased to hear you enjoyed your meals, we have however, taken on board all of your other comments and will be discussing the same with the Manager and the Pennine team to ensure what you have reported does not reoccur.
We do hope you will return in the future. If your experience is ever not good enough, please let us know at the time.
Assuring you of our very best intentions.
The Deckers Group