Failed in the end
09/05/2018 Thomas1406, Bergen, Norway
We stayed here for one night in a 2 room suite, and unfortunately 2 room in the US is named different then in Europe, so we expected 2 bedrooms. Just a misunderstanding, probably on my side, but we ma... more
We stayed here for one night in a 2 room suite, and unfortunately 2 room in the US is named different then in Europe, so we expected 2 bedrooms. Just a misunderstanding, probably on my side, but we managed well with the two "rooms" though. The room itself is a bit dated, but otherwise nice enough and most importanly clean.
Breakfast was ok, but probably above average compared to US standard. There is a pool area, but we didn't try it. There are some chain restaurants close by but otherwise you need to drive to get to the center of Pendleton.
All in all I was planning on giving a 4* rating, but that was until I tried to use the hotels computer. That meant that I had to meet the lady at work in the front desk the morning we checked out, but I guess "work" was relative. When checking out she wrote down my room number on a piece of paper, leaned back and started using her mobile phone. When asking if the computer worked, she mumbled something while continuing to look down. I didn't care to try talking to her anymore, so I went over to the computer, which only had half the screen functioning and the mouse was defect. While trying to print my document just using the keyboard, my mother in law came to deliver her room keys. I observed her trying to start a conversation with the receptionist, but her mobile apparently had some more important stuff on it.. In both conversations I doubt she looked up from her phone more than two times, so the hospitality business might not be the best career move from her, and she directly affected my rating here. less
KaSandra W, General Manager at Best Western Pendleton Inn, responded to this review
We appreciate your choice to stay with us, and for taking the time to leave feedback regarding your stay.
If it's not too much trouble to ask, I would like to look into the situation regarding the person that was on duty on the date in question. If you could please contact me (phone or email) and let me know the date of your departure, I would greatly appreciate it.