Road trip downer!
25/06/2018 theclays, Brighton, ON. Canada
This property is in serious need of upgrading. The room was drab, the bathroom tiny and dreary, the sheets were poor as were the pillows. The dining room was equally depressing all brown and dark. We... more
This property is in serious need of upgrading. The room was drab, the bathroom tiny and dreary, the sheets were poor as were the pillows. The dining room was equally depressing all brown and dark. We could not believe the cutlery! It was so old it looked like something discarded from a cottage! Add to that the bent teapot. We could not wait to leave. So much so, we left without using the breakfast vouchers. Obviously money had been spent on the lobby and the grounds. It seems they are more interested in attracting weddings than overnight guests.This was our last stop on a five day road trip and it was a real “downer”.
Overall it was the poorest value for money we have had in years! In fact, we would not accept a free night here if offered! less
Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Thank you for taking the time to provide us with a review regarding your stay. Our goal is to create a comfortable, friendly and welcoming atmosphere for all of our guests and we apologize for not reaching your expectations.
We have spent the past few years renovating both the inside and outside of the hotel, and do have a few more projects left to complete, so hope that you would consider coming back in the future.
I would like to talk to you more about your issues, as we do take our guests comments very seriously, and would like to know how we can make this right for you. I can be reach at the hotel at 613 735 0131.
Again, we are sorry that your stay with us was less than satisfactory, and we do hope you will consider staying with us again.