Ran Away for a Night
20/12/2017 justjo008, Northeastern Ontario, Canada
With all the craziness of the Christmas season, hubby and I decided to run away from home for the night. We stayed at the Best Western Pembroke Inn & Conference Centre as it's not far from home but fa... more
With all the craziness of the Christmas season, hubby and I decided to run away from home for the night. We stayed at the Best Western Pembroke Inn & Conference Centre as it's not far from home but far enough!
They are in the process of doing some renovations/construction at the front entrance. They have done a lot of work this past year and it's made a really nice difference.
Our room was a standard room. We really liked the bar-type set up with the bar fridge and sink between the area where the beds were and the bathroom...nice touch! The bed was comfortable and there were lots of pillows. The room was quiet but we did have some challenges with getting the heat to come on. We called down to the front desk and they were very quick to send a Maintenance person up and after he fiddled with it for a little bit and then left to find out about moving us, the heat came on. We were impressed with how quickly they responded to our problem. We have a feeling that maybe this was a room that hadn't been used in a while because the clock radio was still set for the old time so we spent our visit thinking it was an hour later than it actually was *smiling*
We went to the hotel restaurant, Westwinds, for dinner. We had no complaints about our meals, the food was well cooked but admittedly the presentation of the plates was pretty boring. We haven't been to Westwinds in quite some time and while we enjoyed the taste of our dinner, we don't think we would go back for a dinner out on the town. As I've already said, the food was good, it was just boring. We had breakfast at the Westwinds, it was included in our package. Breakfast was the same; it tasted good but the presentation was dulll.
Yes, we used the indoor pool and hot tub and we were pleased with both. We also used the gym both days and we can't make enough positive comments about the gym. The staff were friendly and very helpful. The equipment was clean and well maintained.
Would we go back to the Best Western...yes, we just might make other arrangements for dinner. less
Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Thank you for taking the time to thoroughly review our property. We are so glad to see you had a chance to use all the amenities we have to offer and were pleased with them all.
We have spent the last few years renovating our property with our guests in mind, and we are thrilled you enjoyed all the upgrades we have made. We have a few more still to do in the new year, but for the most part, we are finished, and loving it just as much as our guests.
I will make sure to share your amazing review with all departments, as we enjoy sharing in our successes, and I will be sure to bring your concerns about the restaurant to managements attention.
Thank you so very much again, and we hope you will be back for another mini vacation soon!