Best Western Pembroke Inn & Conference Centre

1 International Drive, Pembroke, Ontario, K8A 6W5, Canada
based on 448 reviews Trip Advisor Logo
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Best Western Pembroke Inn & Conference Centre

Enjoy convenient access to the Canadian Nuclear Laboratories and Garrison Petawawa Military Base while staying at this full service, fully renovated Pembroke, Ontario hotel.

Welcome to the Best Western Pembroke Inn & Conference Centre where
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Pembroke Inn & Conference Centre

Traveller Overview:
4.0 Rating: 448 reviews
Excellent 44%
Very Good 33%
Average 12%
Poor 5%
Terrible 4%
Rating

suesY7616XJ, wrote review 06/03/2020

Mrs Susan wells

Great place to stay , the staff Brandy Brown, Crystal Simms, and the restaurant staff Janet, Stephanie, Erin, Abby, Brad, and Justin all went above and beyond on making us have a great stay, house ke... more

Owner Response
MeghanJ403, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear SuesY7616XJ, Thank you for your AMAZING review! we are so happy to have you back, and are glad to hear our team made your stay so enjoyable! We look forward to seeing you again soon! Meghan James
Rating

Germaine P, wrote review 27/02/2020

Excellent Snowmobile Stay

We recently stayed one night with the Snowmbile Package, room, dinner and breakfast. Everything was excellent. The hotel is right on the trail. The service was so good, from the check-in, the serve... more

Owner Response
MeghanJ403, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Germain P, Thank you for the amazing review! Not all of us at the hotel are fans of the snow, but the sledders make it worth it! We are so fortunate to have such a great location off the trails, and very much enjoy hosting sledders for the winter. We are glad you got to enjoy the friendly service in all our departments. Thank you again, and we do hope to see you back again soon! Meghan James
Rating

tomlogan001, wrote review 22/02/2020

Tom's Business Trip to Pembroke

Excellent place to stay. Very good people working at front desk, restaurant, and maintenance/housekeeping. I find the hotel and hotel rooms are very clean and spacious. Restaurant has a lot of great... more

Owner Response
MeghanJ403, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear tomlogan001, We appreciate you taking the time to provide us with such a great review, thank you so much for the kind words. We have such a great team of hardworking individuals here and we are so thankful to have them, they truly strive to provide our guests with an unforgettable experience. I will be sure to pass along your kind words to our whole team! Thank you again, Meghan James
Rating

Gawdlee, wrote review 16/02/2020

Um? The Basement?!?

One night Stay, then moved Hotels, first I found that my room was in the basement, and okay maybe I wasn’t completely under ground but half the room was under ground! Hockey Tournament in town for t... more

Owner Response
MeghanJ403, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Gawdlee, Thank you for taking the time to review our hotel. I am so sorry that we did not meet your expectations during your recent visit. We completely understand your concerns regarding your room location and the noise of the other guests. We are always happy to assist with any issues during your stay, and will do what we can to resolve them immediately. We would very much like to make this right for you, so please give me at call at the hotel directly. We are glad to hear you did enjoy the breakfast! We do hope you will consider staying with us again in the future, so we can make this right for you. Thank you, Meghan James
Rating

A7309QAjoyce, wrote review 04/02/2020

My Stay

Crystal on front desk was absolutely the best. My mother passed away in Pembroke. She handled all of the reservations for my family. Everything went smoothly and she ensured that our stay was pleasant... more

Owner Response
MeghanJ403, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear A7309QAjoyce, We are so sorry to hear about the passing of your mother. We know that this can be a very difficult time, and are so pleased to hear that Crystal took some of the stress from you by arranging all of the reservations for you. She is absolutely wonderful, and we are so fortunate to have her on our team. We very much appreciate you taking the time to share your experiences with us, and I will be sure to pass along your review to Crystal and our team. Thank you again, and maybe we will see you again, but under better circumstances. Meghan James