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Best Western Pembroke Inn & Conference Centre

AAA - 3 Diamond

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Enjoy convenient access to the Canadian Nuclear Laboratories and Garrison Petawawa Military Base while staying at this full service, fully renovated Pembroke, Ontario hotel.

Welcome to the Best Western Pembroke Inn & Conference Centre where guests will receive top-notch customer service and unbeatable full service amenities, including a complimentary full breakfast. This award winning Pembroke Ontario hotel, that was completely renovated in 2015 was honored with 3.5 stars by Canada Select and five keys by Green Key and is the place to stay whether traveling for business or for pleasure. Guests will enjoy interior corridors that are 100 non-smoking and offer well-appointed guest rooms featuring cable television and Wireless Internet access. After a long day guests can unwind in the hotels indoor heated saltwater pool, hot tub, sauna or workout in the fully equipped fitness center. The hotels Westwinds Restaurant makes dining convenient and is the perfect place to relax after a long day.

Guests traveling on business will appreciate the variety of business services available including the comprehensive meeting and conference facilities that can comfortably accommodate up to 400 people.

Located on Highway 17 and 41, the Best Western Pembroke Inn & Conference Centre is located close to all that Pembroke, Ontario has to offer. Spend the day exploring the natural beauty and rich history of Ottawa Valley. Get adventurous and go snowmobiling or whitewater rafting or visit Algonquin Provincial Park. This Pembroke hotel is host to a variety of guests attending local hockey tournaments. Traveling on business? Canadian Nuclear Laboratories and a variety of other local businesses and industry are located nearby. The Garrison Petawawa Military Base is also situated just 18 kilometers from the hotel making the Best Western Pembroke Inn & Conference Centre ideal lodging for conducting business or visiting family and friends.

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Location

1 International Drive
Pembroke
Ontario
K8A 6W5
Canada
AAA - 3 Diamond

Summary

Pets: No Pets accepted
Check-in & Check-out
15:00:00 | 11:00:00

Facilities

Location and Attractions

Getting there.

Sat nav users: type K8A 6W5

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Address
1 International Drive
Pembroke
Ontario
K8A 6W5
Canada


What's nearby?

Recreation

  • 20.00 kilometer(s) from Petawawa

  • 28.00 kilometer(s) from Cobden

  • 39.00 kilometer(s) from Chalk River

  • 49.00 kilometer(s) from Deep River

  • 57.00 kilometer(s) from Renfrew

  • 49.00 kilometer(s) from Arnprior

  • 81.00 kilometer(s) from Barry's Bay

  • 150 kilometer(s) from Ottawa

  • 220 kilometer(s) from North Bay

  • 236 kilometer(s) from Huntsville

  • 330 kilometer(s) from Toronto

  • 0.40 kilometer(s) from Med-Eng Systems Inc.

  • 0.80 kilometer(s) from KI Industries Kruger

  • 1.60 kilometer(s) from Pembroke General Hospital

  • 1.60 kilometer(s) from Temple Inland

  • 16.00 kilometer(s) from CFB Petawawa, Military Base

  • 40.00 kilometer(s) from A.E.C.L, Atomic Energy Research Facility




Room Theatre Classroom U-Shape Boardroom Banquet
Have an enquiry?
Contact events on 0845 620 0506

Reviews

TripAdvisor Traveller Rating: Rating: Based on 387 traveller reviews
Rating: 5 156
Rating: 4 136
Rating: 3 52
Rating: 2 23
Rating: 1 20
Rating

Business Trip

11/12/2018 Peter W, Trenton, Canada

The Best Western Pembroke is a very nice hotel with a full gym and nice pool. The Westwinds restaurant is staffed by some wonderful staff as is the hotel. I have been here a few times when traveling... more

Owner Response
MeghanJ403, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Peter W, Thank you for taking the time to provide such a great review of our hotel. We offer some excellent amenities for our guests and very much enjoying hearing they had the chance to use them. We also have a team of dedicated staff, who clearly enjoy their jobs and interacting with our guests. I will be sure to pass along your review to all our departments. Thank you again, and we hope to see you when you are next in the area for business. Meghan James
Rating

Silver Stick Partner

11/12/2018 LuvVactns, Carleton Place, Canada

We recently attended a hockey tournament for our bantam player and the team booked the Best Western. I was so impressed with how smooth everything went; from check-in, breakfast (great hot buffet), r... more

Owner Response
MeghanJ403, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear LuvVactns, Thank you! Your review perfectly depicts our mission to exceed our guests expectations, especially our hockey families. We have been hosting hockey groups for many years, and we very much enjoy having them stay with us. Their energy and passions is a great addition to our hotel. We also LOVE having your furry friends joining you during your stay. We are so glad to hear you had a wonderful time with us, and we hope that your team played well during the tournament. Hopefully we will see you again at next year Silver Stick tournament, or maybe before that! Pembroke is a great place to visit in the summer. Thank you again for your kind words, Meghan James
Rating

Poor management

24/11/2018 Brooklingal, Ontario

Stayed here two years in a row and hopefully will not be back anytime in the future. First stay was this time last year and we were told that the hotel had a strict no smoking policy... well we checke... more

Owner Response
Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Brooklingal, Thank you for taking the time to write of your concerns with your recent stay. We do investigate all feedback in an effort to learn from every guest experience. We are very concerned when we receive a review of this nature, and spend considerable time determining what should have been done to resolve a guests issues, based on the information provided at the time of the reservation, and during the stay. Best Western Pembroke Inn is a fully non smoking hotel. Every guest is informed of this, and every effort is made to assure smoking does not happen in our rooms. There are however occasions that a guest chooses to ignore our rules. While we do monitor the halls, the odd time we do not catch these guests during their stay. When evidence of smoking in a room is found after checkout, in most cases we will simply put the room out of service until the smell is eliminated. The weekend that you stayed with us, this was not an option. The hotel was full with hockey teams, and this room had to be kept in inventory. I do apologize that even after a thorough cleaning and air purification process, the smell was still apparent. This is not the norm for any non smoking hotel and I hope those considering smoking in our rooms read your review and reconsider. The dirt on the carpets in the corridors was simply based on snow, salt and sand in our parking lot due to heavy snow & the number of people coming and going from the building. During a hockey tournament weekend there are approximately double the number of guests in our hotel with 3 to 4 in every room. We have 2 full time employees strictly to keep the common areas clean. This includes mopping the lobby twice daily and vacuuming corridors twice per day and as needed. It is very difficult to keep up during tournament weekends. I have confirmed that there were times throughout the weekend that we couldn't keep up and the carpets did show that traffic. As far as dirty carpets in your room, our supervisors inspect every room prior to turning it over for occupancy. I am very concerned about this observations and ask that you provide details of whether this was upon arrival or during your stay that the carpet was left this way, whether you reported it, and to who. I will follow up with those involved. Regarding the buffet breakfast, this is again due to the large number of hockey tournament families. We do normally have a full service, sit down breakfast menu, however the restaurant can not effectively produce made to order breakfasts in a short period of time for 200 guests. We have tried, but we end up with frustrated guests having to wait and potentially being late for games and activities. We only offer the buffet to large groups, with the intent that it be a better breakfast experience. We do offer all the items required by Best Western at the many properties that only have a buffet, including hot and cold items. I do want to thank all tournament participants for choosing our hotel. We work very hard to be organized and offer the best possible service based on these unusually busy weekends. In the event we haven't met your expectations, please let us know right away and we will do all we can to resolve the problem. Thank you again for writing, we sincerely never want a guest to leave us feeling let down. I welcome the opportunity to talk further about your experience, please reach out anytime. Meghan James
Rating

Great Hotel with Impeccable Service.

23/11/2018 debbo_11, Gatineau, Canada

We were pleasantly surprised by this hotel. It’s just off the highway and a quick drive to downtown. Upon check-in my husband requested a quiet area where he could meet with a few people. They coul... more

Owner Response
Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear debbo_11, Thank you for taking the time to provide us with such a great review. Guest satisfaction is our number one priority here and we are always happy to help with our guests needs. We are glad to hear you enjoyed your room, and your breakfast. I will definitely bring your concerns regarding your key cards to the attention of our management team, as i'm sure this was rather inconvenient for you during your stay. Thank you again for the great review and we hope to have you back again soon. Meghan James
Rating

VIP service all around!

22/11/2018 HikingNic, Gatineau, Canada

We are greeted warmly and professionally, and are treated like VIPs during every stay! Rooms are spacious and clean. The restaurant offers great food served with a smile! The Pembroke Fitness Centre... more

Owner Response
Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear HikingNic, What an AMAZING review. Thank you! We love that you enjoyed every amenity we have to offer. We are the only full service hotel in the area and very much enjoy when our guests have the opportunity to utilize and enjoy everything we offer during their stay. We strive to provide a superior customer experience throughout all departments, and are so happy we have accomplished this during your stays. I will be sure to pass along your review to our entire team, as we very much enjoy sharing in our successes. Thank you again, and we look forward to your next stay with us. Meghan James