Dead cockroach in room
18/06/2017 jameswB775OK, Yucaipa, California
I found a dead cockroach in the room on the floor. Dirty room. When I told the front desk person she asked if I wanted a maid to remove it. I said no I would like a new room. She seemed very put out a... more
I found a dead cockroach in the room on the floor. Dirty room. When I told the front desk person she asked if I wanted a maid to remove it. I said no I would like a new room. She seemed very put out and never even apologized about the roach. I did get a new room. I also asked for another breakfast coupon bc she only gave me two instead of the three. Instead of apologizing and giving me one she argued and said I did give you three. I insisted and she finally gave me the 3rd one. She had attitude! I would never recommend this hotel!! less
Sandy J, Manager at Best Western Pecos Inn, responded to this review
Please accept my apology. I have looked into the incident and have discussed the problem at length with the person on the desk that evening. We do have our rooms and public areas treated monthly, more often if the weather requires, by a licensed pest control service. This is not the level of service we want to be remembered by. Again I'm so sorry.