Love Best Western but Not the best experience here
04/09/2018 Kevin H, Larkspur, United States
We chose this Best Western because it's pool looked amazing and the kids wanted to swim, it was a little out of our way. Upon Arrival we learned the pool was closed on a holiday weekend. The staff di... more
We chose this Best Western because it's pool looked amazing and the kids wanted to swim, it was a little out of our way. Upon Arrival we learned the pool was closed on a holiday weekend. The staff did not know when it would be opened only that no one had been there to fix it. It was closed all three days we were there. The waitress for breakfast messed up our order both days. First day eggs over cooked no biggie, she brought more out. Second day she said my son ordered it incorrectly. I heard him when he ordered it. She did not offer to fix it and argued that it was our fault. She was the only waitress serving and was a little busy, but everyone else looked like they had been served and it took ten minutes before she even acknowledged us. We tipped her well the first day, but smaller tip the next day. less