Worst hotel ever
24/10/2018 Patricia L, SeaTac, Washington
Hotel was being renovated and the entire central courtyard was full of boxes and construction materials. No elevator, had to climb a steep flight of stairs with suitcases. Coffee maker was full of old... more
Hotel was being renovated and the entire central courtyard was full of boxes and construction materials. No elevator, had to climb a steep flight of stairs with suitcases. Coffee maker was full of old water and smelly. Water was undrrinkabble. Decor was ugly and was recently renovated. Should fire the decorator. Workmanship of new construction was shoddy. Drippy paint, baseboard wiring. Ceiling was still popcorn and had water stains. Was like putting lipstick on a pig. When we wanted Wi-Fi we called the front desk and they told us that we needed to call the Wi-Fi provider to get Ed access code. We did that got the access code. Why they couldn’t of done it I don’t know. In the morning we had breakfast and they’re connected restaurant which was very shabby. The waitress came up and told us there was water damage from the night before and said we only have breakfast burritos. She brought us the burrito wrapped in foil. No plate
When we wanted Wi-Fi we called the front desk and they told us that we needed to call the Wi-Fi provider to get an access code. We did that got the access code. Why they couldn’t of done it I don’t know. In the morning we had breakfast in the connected restaurant which was very shabby. The waitress came up and told us there was water damage from the night before and said we only have breakfast burritos. She brought us the burrito wrapped in foil. No plate. This was not a cheap hotel paid $147 for the pleasure of the stinker place less
Sandy J, Manager at Best Western Pecos Inn, responded to this review
Wow, you really had a bad experience with us. I apologize, this is not the reviews we look forward to. We try to accommodate everyone needs. I wish we could have done a better job with yours. We did experience several leaks that we thought had been repaired which created a problem with our breakfast.. We are in the middle of updating our WiFi and the codes are different depending on your device. We find it less stressful for the guest to talk to them directly instead of us being a go between. Again I apologize for being your worst hotel ever and assure you it is not an honor we covet.