Best Western Pearl City Inn

305 Cleveland Street, Muscatine, Iowa, 52761-5669, United States
based on 235 reviews Trip Advisor Logo
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Best Western Pearl City Inn

Step into modern luxury and exceptional service at the Best Western Pearl City Inn. Conveniently located just off of Highway 61 N, the Best Western Pearl City Inn is situated in the thriving uptown shopping district of Muscatine, just minutes away fr show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
305 Cleveland Street, Muscatine, Iowa, 52761-5669, United States

Reviews of Best Western Pearl City Inn

Traveller Overview:
4.5 Rating: 235 reviews
Excellent 63%
Very Good 23%
Average 8%
Poor 2%
Terrible 1%
Rating

CP1116, wrote review 30/10/2020

Clean, safe, and affordable

Recently stayed at this hotel and found it to be very clean. Staff was very nice and welcoming. I was expecting nothing for breakfast because of Covid, but I was pleasantly surprised that they had a v... more

Owner Response
Vickie R, Guest Services / Front Office at Best Western Pearl City Inn, responded to this review
Thank you so much for reviewing your recent visit to our Best Western! I am very happy that you enjoyed your stay with us and that you liked our complimentary breakfast! I am glad that you were pleased with our cleanliness and our friendly staff- we have a wonderful team that is dedicated to providing outstanding service every day. I am delighted that you plan to visit us again, we look forward to your return!
Rating

shellyajansen, wrote review 28/10/2020

Best Hotel in Muscatine

Clean rooms, great staff, they make you feel like you are right at home. They are professional and always have a smile on their faces. If you have anytime of Maintenance issue, Rich will get you fixed... more

Owner Response
Vickie R, Guest Services / Front Office at Best Western Pearl City Inn, responded to this review
Thank you Shelly, for your wonderful review of our Best Western. We are very happy that you and your employees have enjoyed your long term stays at our hotel. Thank you for your recognition of our staff. We have a fantastic team that genuinely cares about our guests and our hotel. It's been a pleasure having you stay with us and having you as part of our Best Western family!
Rating

P8543YZkathleent, wrote review 22/10/2020

Wonderful stay.

The hotel was very clean. The room was clean and comfortable. They had a good assortment of breakfast with everything going on. The staff was friendly and inviting. Will definitely stay again if in th... more

Owner Response
Vickie R, Guest Services / Front Office at Best Western Pearl City Inn, responded to this review
Thank you for rating your recent visit to our hotel. I am happy that you were pleased with your stay and that your room was clean and comfortable. I am delighted that you enjoyed our breakfast and that our staff was friendly. We look forward to welcoming you back if you travel to the Muscatine area again. Thank you!
Rating

Kevin B, wrote review 20/10/2020

Clean, Quiet Hotel but No Masks

The hotel was clean and quiet. The staff was friendly and accommodating. However, none of the staff, including the maintenance and janitorial crews, wore COVID masks at any time during my stay. I am... more

Owner Response
Vickie R, Guest Services / Front Office at Best Western Pearl City Inn, responded to this review
Thank you for your review and for sharing your feedback with us. We have recommended that our Front Desk Agents wear masks when leaving the partitioned socially distanced front desk area. I have shared your comments with our Housekeeping Manager regarding her staff, thank you for making us aware of this issue. I understand that this is a very controversial issue all over the United States, especially since wearing masks is mandatory is some states and not in others, like Iowa. We take your concerns very seriously and will work to improve our service. I am glad that you pleased with the rest of your stay. I hope that you will visit us again the next time you travel to our area. Thank you!
Rating

willietlw, wrote review 10/03/2020

Early Check-IN

I called desk to see if we could check in Early and it was available at 1pm (orig.3pm) it really helped with the rest of our days plans.Front Desk attendant was very quick and Pleasant to deal with. I... more

Owner Response
Vickierob, Guest Relations Manager at Best Western Pearl City Inn, responded to this review
Thank you so much for reviewing your recent stay at our Best Western! I am happy that you enjoyed your time with us and that we were able to accommodate your early check in! I am glad that our Front Desk Agent was pleasant and efficient and I am delighted that you will return to visit us again. We look forward to welcoming you! Thank you!