Best Western Patriots Point

This hotel was good for the price! I had no issues with my stay here, we were looking for somewhere nice and affordable to stay for 2 nights and had a good time staying here, staff were very nice, would definitely come again. less

An over all good experience. Comfortable bed, close to sites, fair price and everyone was courteous and friendly... EXCEPT the lady at the front desk when we arrived in the afternoon of 3-18-21. She was in the back room and two guests were waiting in the lobby. She appeared and gave no welcome or greeting, just a curt "What's your last name?" to both guests then disappeared to the back room, again. She reappeared with two sheets of paper and said to the 1st person, "initial here, here and here and sign here" then said the same to the next guest. gave them their keys and then on to me and another guest that came in after me. No greeting, nothing except, "What's your last name?" for both of us and repeated the same routine as before. No eye contact, no smile, nothing. I came out later on to see if they had a list of restaurants in the area. Her response was a simple, "NO!" I asked her for the name of a couple of pizza places and she mumbled a couple of names and I gave up and searched on my phone. From a previous review it seems that this Best Western could do with a little PR training on basic manners. less

Very bad fella at desk eve on 3/4/21 would not honor our $25 coupon from be. He actually pushed my husbands cards back to him snd said he did not want to wait on him. Then we said forget the coupon. We have been staying in bw since before Christmas when we left Pa. My husband asked for a water and he said we give points not water No hot water in bathroom room Fort Myers fl and this one have been our only bad ones. The beds were comfy. No washer and dryer. He was mean to the man in front of us too less

We wanted to be close to the sites in and around Charleston. This location was perfect and at a good price. You can get some really good food too. There are so many restaurants near by. WE will defiantly be returning. less

This property requires a cash deposit for incidentals, the beginning of the problem. All deposits should be through digital transactions to avoid shady ordeals. Upon checking out, the night auditor refused to inspect the room and would not return my deposit. He claimed that housekeeping was the only one capable of doing this 2-minute job- as if it required a licensed contractor or a work permit. Housekeeping does not come in until 9:00 am, my travel plans started at 4. This irrational night auditor claimed that no one has every checked-out prior to 9. I wasnt born yesterday, this is a complete scam designed to create an inconvenience to coerce a forfeiture. Or maybe you become so outraged that you cause damage equal to or greater than the deposit. Don't waste your time here if you can avoid it. I have no idea why they are wasting money renovating this location when its their customer service that needs to be repaired. less