Best Western Patriots Point

Our shower was broken and would only produce scalding hot water. We notified the front desk that afternoon, but unfortunately when we returned from dinner the shower had not been repaired. We asked for another room, but one could not be provided. We were offered a $50 credit since there was no management to authorize a full credit. We called to speak with the hotel manager this week. She was argumentative and promptly hung up on my husband after she told him that the water wasn’t that hot and we could have left the hotel at any time. I contacted corporate about our experience, but I would not recommend staying at this location. less

This hotel is does not have employees wearing masks. It is filthy and dark inside. No lighting in the lobby area. The manager in duty and front desk staff is rude. No southern hospitality found here. I would not feel safe staying at this fleabag hotel. less

The location, value, and cleanliness were great. I am an older woman who was traveling solo and felt very safe. The wifi was great and I really like the grab and go breakfast: water bottle, fresh fruit and muffin. The coffee/tea station was open all day. less

3rd time staying here this year, we stay for the location it is convenient to downtown Charleston only minutes away. It is budget friendly for family, some good places to eat near by. Rooms are basic rooms, staff has always been friendly, specially the cleaning staff. less

This was a long weekend get away trip for us to visit Charleston and the surrounding area. We're Diamond Rewards members with BW and have enjoyed many other BW locations over the years. We were happy about the location and the exterior of this location, check-in was kinda normal for these times we are living in, and we went to our room. It was clean and seemed fine so we unpacked and then went out for dinner. Upon arrival back to the room it smelled like a skunk had visited, I went to the front desk asked for and received some air fresher and it did help a lot but I did spray the bottom of the AC, carpet and other areas. The next day, before leaving to go site seeing, I went to the breakfast area to get some coffee for my wife and some OJ for myself and no OJ to be had and the coffee the wife said it was awful. We didn't return until late in the evening where I discovered a well used cleaning sponge laying on top of my tooth brush beside the bathroom sink I'm just glad I had another one on hand. The next morning we were ready to check out, went to the front desk to see no one was there, waited a few minutes and while waiting they had 2 clear boxes marked "room keys".... I rang the bell and after another few minutes a young lady came out and stated for us to place our room keys in the box and a receipt would be emailed to us.... at the time I'm writing this review it's been 6 days and no receipt. To say the least I was disappointed in this BW property. less