Good value.... BUT..
An over all good experience. Comfortable bed, close to sites, fair price and everyone was courteous and friendly... EXCEPT the lady at the front desk when we arrived in the afternoon of 3-18-21. She ... more
An over all good experience. Comfortable bed, close to sites, fair price and everyone was courteous and friendly... EXCEPT the lady at the front desk when we arrived in the afternoon of 3-18-21. She was in the back room and two guests were waiting in the lobby. She appeared and gave no welcome or greeting, just a curt "What's your last name?" to both guests then disappeared to the back room, again. She reappeared with two sheets of paper and said to the 1st person, "initial here, here and here and sign here" then said the same to the next guest. gave them their keys and then on to me and another guest that came in after me. No greeting, nothing except, "What's your last name?" for both of us and repeated the same routine as before. No eye contact, no smile, nothing. I came out later on to see if they had a list of restaurants in the area. Her response was a simple, "NO!" I asked her for the name of a couple of pizza places and she mumbled a couple of names and I gave up and searched on my phone. From a previous review it seems that this Best Western could do with a little PR training on basic manners. less
Tiffany Bell, General Manager at Best Western Patriots Point, responded to this review
Thank you for your comments. I will reiterate to the staff the importance of customer service. We strive to continue to improve and hope you will visit us again in the future.