Annual trip moved to new destination
22/03/2017 LittleMama0712, Westfield, North Carolina
We love the location of this property but dislike the customer service for the most part. We moved to a different property in the same general location last year to see if we could enjoy our trip mor... more
We love the location of this property but dislike the customer service for the most part. We moved to a different property in the same general location last year to see if we could enjoy our trip more. That didn't work well either. Back we went to the BW this past New Year's. Customer service was poor as usual. You can never get an early check-in even with a primarily empty parking lot on an odd travel day. When you ask, the answer is invariably, "No." without even checking a computer-year after year. I was excited when I heard there was a remodel, but still no mirror in front of the desk for a lady to do makeup while her husband showers? You have to wait until steam clears out or do your face in the steam bath. The sink ledge in the bathroom extended over the back of the toilet so that the toilet lid immediately flops onto your back when you sit down. That's just gross to me. Our toilet backed up 3 times during our stay. We ended up checking out a day early because the hotel made our stay such an unpleasant experience. Being a platinum member doesn't seem to make employees as loyal to you as you are to them. This weekend we're testing out Saint Simons Island for our new New Year's destination! less
Gloria B, Guest Relations Manager at BEST WESTERN Patriots Point, responded to this review
We are so sorry that we did not meet your expectations with renovations nor service. Please do not judge an early check-in by the parking lot in a tourist area, we can only chekc you in when the rooms are ready to rent. We sincerely apologize for the inconvenience and misunderstanding.
Best Western Patriots Point
Mount Pleasant, SC