Best Western Patriots Point

My mother and I stayed at your hotel 3/10-3/13/2020. The hotel was very clean. The staff were very helpful and friendly. We enjoyed complimentary breakfast every morning. This is a 100% smoke free hotel, however a previous guest had smoked in what was our room. I went to the front desk and explained I would need a different room because my mother was on oxygen. Without hesitation they gave us another room and apologized. Not fault of their's. It was greatly appreciated and we really enjoyed our stay while visiting Charleston, SC less

Me & my sister booked same day, in the same house, at the same time (exact same room accommodations). Both needed to cancel (traveling together) due to traveling w/ an immune compromised child. She was able to cancel w/out question. I call to cancel & they are charging me cancelation fees-which it is what it is (could have some understating, compassion, & courtesy-as I was told it is at the discretion of the individual hotel on what fee they charge vs wave, but I get “policies”), when asked why one reservation had fees and one didn’t (b/c I don’t work in this industry, didn’t have a clue), customer service at desk treated me like I was an idiot. We travel multiple times a year, never will we use Best Western again! A little common courtesy & understanding is all it would have taken to keep a customer. less

Overall, the hotel and room were very clean and nice. The breakfast was passable, with enough variety to not eat the same thing every morning, and nice extended hours so you didn't have to rush out of bed to make it. The service was very accommodating and friendly. Great location close to downtown with several restaurants and a grocery store in walking distance. The only issue we had was with the beds, which were soft, extremely bouncy and squeaky, which was hard for us since we are used to firm memory foam mattresses. less

First off if I could I would rate this location at least negative 5 stars. We booked a reservation for 2 nights and had to cancel 8 days prior to our check-in due to a family emergency. I fully understand their cancellation policy is to charge 1 night plus any taxes and fees for cancelling within 30 days of arrival. I contacted the hotel and Best Western customer service to request having this fee applied as a deposit on a later booking date and they absolutely refused to allow it. Obviously they’re fine with just outright taking people’s money. Bottom line: DO NOT STAY AT BEST WESTERN PATRIOTS POINT. less

My wife and I came with our 2 year old and Friends on 2/8/2020 for the first time to Charleston and had a beautiful day in town only for it to be ruined by our night of hell in the Best Western Patriots Point Mt Pleasant South Carolina. Our kid was already asleep in his playpen and we had already gotten settled in bed, when all of a sudden my wife feels something biting her on her cheek on her face. When she turned on the light, the horror she found was of a bedbug on her pillow! So we got up and off the bed. When we started moving the sheets around, we found an infestation of bedbugs all over!! All sizes! From mature adults to young juveniles! They were absolutely everywhere! We were horrified! I went to the front desk to report our midnight horror only to be sent to a room which was already in use. So we went back to the front desk and were told that they had no more rooms available. We had no choice but to wake our son up and intrude the room of our Friends who were already asleep. We had to pack all of our things and transfer them to their room potentially exposing everyone to taking home bedbugs. It was a sleepless night. Not to mention that they had reported to us that the “clean” towels in their room had several pubic hairs on them and the toilet was backed up. The next morning I spoke to the Most unprofessional and dismissiveness ever front desk manager Tammy, requesting to speak to the General manager Tiffany Bell but she said the General manager was too busy to talk to me. I explained our ordeal but she refused to refund me for my Whole reservation. I called corporate and spoke to several customer service representative in different rankings but they all refused to refund me for my Full reservation and stated that they don’t have any say after hotel make they final decision. They obviously didn’t care no matter how many people I reported this incident to. They had absolutely no regard to my experience as a guest or the extra money and lengths I had to spend and do to try to avoid taking bedbugs home plus loosing my toddler playpen since I found bed bugs crawling all over. So PLEASE PLEASE save yourself a misery and don’t come here! They clearly DON’T CARE about their Guest experience. Worst Hotel ever!!!! less