06/10/2015 Adie79, Birmingham, United Kingdom
We booked the suite at this hotel, based on the exterior of this hotel we were excited but it all went downhill from there, firstly the reception was not very welcoming[icy cold],the receptionist did ... more
We booked the suite at this hotel, based on the exterior of this hotel we were excited but it all went downhill from there, firstly the reception was not very welcoming[icy cold],the receptionist did not smile or acknowledge us for at least a couple of minutes..."hate to think it was because of the color of our skin"..secondly even though it clearly states that a porter is on hand to help with your bags,we were not offered this service and when we did ask, the receptionist told us he could not leave his desk as he was alone which i find quite strange as such a big establishment surely would not have one person manning the entire hotel especially at Check In.
The receptionist then directed us to our suite and on arrival after having gone up a flight of stairs with heavy bags discovered what i am not ashamed of stating was an over priced, glorified double room, i have stayed in many suites across the country and this has to be the worst of the lot. Then we asked for some ice after having settled in as it was too late to go anywhere else and we were told to go and get it ourselves from the bar! We left the hotel room and didn't come back until quite late and surprise,surprise the night porter was no different from the receptionist earlier in the day, just walked past us with no acknowledgement whatsoever. On the day of our checkout we were rudely awakened by a drilling noise from the room next to ours at 7am, we then rang reception and it carried on for 5 minutes then stopped. No apologies were made for the inconvenience.
This is the worst experience i have ever had and will not be returning at any point in my life and along with my friends and family and other acquaintances. A really poor standard of service and outrageous price for a suite which offers nothing especially at £120 per night! less