My wife and I stayed here 17/1/15, for one night for a last visit with my daughter before going home. We had stayed at three other Best Western hotels on this trip from Australia and consequently had a number of loyalty points to use. Our other 3 stays were all quite enjoyable, not so this time however. Booking the reward was very easy over the phone and the agent was very pleasant and informative. Unfortunately our stay at this hotel was very disappointing. We arrived to check in at 2.25 p.m., and I have to say the receptionist on duty was very offhand, unfriendly and unhelpful, did she resent the fact we had used reward points? Well this is the first time we have ever used points and I would have thought a reward's program is designed to encourage people to return to your hotel?
The room was a reasonable size, according to a plaque on the door however it was the "Rockingham Suite", it wasn't a suite at all but a room. We went to use the in room safe, it had been locked, not a huge problem we just took passports etc with us, but this sort of thing is easy to check prior to guest arrival. The bathroom was a decent size, a decent size shower but no bath. We went out for the evening and arrived back just after midnight, we were let in by the night porter, I said hello, she said nothing, looked away and sighed??? We went up to our room opened the refrigerator to get a drink to find it wasn't working. In the morning my wife found the hair dryer didn't work. The sink in the bathroom had no plug, and the shower ran hot and cold. Switched on the TV for the news and the remote didn't work. The breakfast staff weren't particularly warm either and neither was the buffet breakfast!! A different receptionist checked us out, in fairness she was somewhat friendlier and asked about our stay, we mentioned some of the room issues and she said she would pass them on, I hope so. Would we stay here again. I think not, staff service is what attracts us to a hotel, our experience here was poor. We are back in Yorkshire in late September, guess where we won't be staying?!!!! less