Best Western Pasadena Inn

Had a terrible experience at a Airbnb, so I decided to go to the Best Western. I had stayed at a Best Western in my hometown so I used my rewards to come to Pasadena. So happy with the experience, the Airbnb had me feeling down but right when I checked in at the hotel I felt at ease. It was also great to have Ralphs, Subway, Rosa, Tilly's and other stores including an Arco and 76 gas stations close by. I loved having them only one block away. less

Staff was good w/covid precautions upon checking in. Got to room and it was not very clean. Floor was vinyl and your shoes stuck when walking, dust in corners. I sat on bed and it was very poor and seemed broken. Made loud noises every time I sat down. When I pulled back the covers there was hair in the sheets, a burn hole in the sheets and stains in the sheets, EEEWWW! I was already dreading spending the night there until I pulled back the covers. Then I knew it was time to GO. I told the staff the problems, they put me in. another room. It was better, but still average at best. The air did not come close to keeping set temp (had it at 62, felt like 80). It was one of those places that you don't want to take your shoes off or get under the covers. :( When showering the next morning, I grabbed a washcloth to wash my face and it was all stained up. Time to swap out the linens/towels, etc!!! Bring your earplugs, it is noisy. they did offer a grab n go breakfast during covid which was nice. Pastry, fruit, water and granola bar. The hot tub was closed. pool seemed open. less

The customer service was great the rooms where great the location was great just the overall experience was great me and my boyfriend came and stayed for 3 weeks and really enjoyed our stay literally have nothing to complain about less

The rooms are big and clean, and the staff has strict Covid protocols, which I appreciate very much. Breakfast in a grab bag is usually a banana, bear claw, snack bars and bottled water. The premises are monitored by cameras, so I feel like my car is safe. I prefer to wear earplugs at night to keep out the small amount of freeway noise. All in all, a great motel. less

Location is very central. Room is small. Grab to go breakfast. There is no daily housekeeping. There is no microwave in the room. Easy to find car park surrounding the hotel. Room was clean including the bath room. less