Decent stay until the cold shower
Check in was fine…albeit a bit weird due to it being behind a night window. The room smelled nice; the bed, TV, and fridge were all good. The property was within walking distance of an iconic burger p... more
Check in was fine…albeit a bit weird due to it being behind a night window. The room smelled nice; the bed, TV, and fridge were all good. The property was within walking distance of an iconic burger place (The Original Tops). The air conditioner provided adequate cooling and white noise. The decor was lacking, but that was to be expected in a budget motel. Because they are still in COVID protocol they only offered a grab and go breakfast, which was okay (banana and bottled water were useful). My issue was the shower…no matter how much I fiddled with it the temperature never got above tepid, so I had to take a “refreshing” shower; Unacceptable. Also, the sink had no stopper so I felt guilty for using so much water during this severe drought. Thus a four became a three just like that. less
Erika Hsu, General Manager at Best Western Pasadena Inn, responded to this review
I'm very sorry that the shower didn't work out for you. I wish you would have notified Front Desk so we could have taken care of it. Also, I can understand that notifying us can be tricky if you were already ready for your shower.
Again< I'm very sorry
I have our House Keeping team and Maintenance guy check all rooms to be sure it's not happening and if it is, they can take care of it.
Thank you for the review, without these we may not know of certain issues. At least right away.
Thank you again