Tired and outdated hotel, no elevator
19/06/2017 Dwight6790, Rockwood, Canada
The rooms are small and the beds are not comfortable. There are no king beds and no elevator to the second floor. The front desk put is in a second floor room even though we were seniors and did not e... more
The rooms are small and the beds are not comfortable. There are no king beds and no elevator to the second floor. The front desk put is in a second floor room even though we were seniors and did not even ask if we needed assistance with our luggage. As soon as we realized there was no elevator we asked to be moved to a main floor room. We were lucky there was one available.
The restaurant is exceptional. Staff are charming, friendly and the chef is very capable. One of the best dinners and breakfast we have ever had at a hotel restaurant. Too bad the hotel can't live up to the reputation of the dining room. less
ManagerCornwall, Manager at Best Western Plus Parkway Inn & Conference Centre, responded to this review
I sincerely apologize that you did not enjoy your stay or find your bed comfortable. We do have rooms with king beds, they are however very popular and reserving them in advance is recommended. Unfortunately the original hotel was built in the late 50s with many additions over the years. Because of this and the length of the building adding an elevator is proving to be a challenge that we are still working on.
We are happy you enjoyed your experience in our dining room.
We hope you choose to return so that we may have another opportunity to serve you.