Hotel Ok, restaurant good and horrible
28/11/2017 I9305YAjanetb, Cornwall, Canada
The hotel is average. There is a handi-capped ramp on the side of the building, but there is no signage to indicate this. There is no handi-capped button to open the door on that side of the buildin... more
The hotel is average. There is a handi-capped ramp on the side of the building, but there is no signage to indicate this. There is no handi-capped button to open the door on that side of the building. There is a ramp, but what good is it if you can still not get the door open. The dinner in the adjoining restaurant is very good. There service during breakfast is abysmal. I was yelled at when I wanted to do "take-out". When I put the tiny portion of food I was allowed to take on a plate, the plate was snatched out of my hand causing food to fall to the floor. There is absolutely no care for those with health issues making eating in the dining room less preferable to eating in one's room. The bathroom was dirty when I arrived, and was cleaned with a vacuum, no water. BUT the cleaning was excellent during the rest of my stay. less
SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon I9305YAjanetb,
I think you have outlined some very legitimate concerns, especially regarding the automatic door. Please be assured I am going to look into this. I am sorry you had to experience such barriers to enter our hotel. I would also like to apologize about the service you experienced in the restaurant. You should not have been yelled at in the manner you say you were. That is unacceptable and I will be bringing it to the attention of the manager.
I am going to reach out to you directly for further comment, but I would like to thank you for taking the time to review your stay.