Best Western Parkside Inn

We reserved a king bed suite with Sams Club Travel Agency and were told there were no suites available when we called to confirm the reservation. Apparently, the hotel has no obligation to provide a suite even though its been reserved and Sams Club Travel Agency has not obligation to notify the customer that the room is not available. And, Sams Club Travel Agency won't refund any portion of the room rate until the customer can PROVE that the room reserved wasn't available. It would seem that that would be Sams Club Travel Agency's responsibility once they determine that the room was downgraded. less

This is a well located hotel that is affordable and exceeded our expectations with a great staff, large pool, quality breakfast and plenty of room space. We would not hesitate to come back if we were back in the area anytime soon! less

This hotel is in a great location just off I-64, making Interstate access very easy when leaving the parking lot. The rooms themselves are large and comfortable. My ground floor room had two doors: one which opened to the parking lot and one which opened to an interior hallway of the hotel. Since there were a few thunderstorms during my stay, having indoor hallway access to the breakfast room and lobby was appreciated, while having a door that allowed me to quickly unload/load my luggage from the car was also welcome. The hotel uses DirectTV, so the thunderstorms during my stay disrupted the signal for a couple of hours. However, the Internet continued to work. The only faults I had were minor. Upon entering the room from the "parking lot" door, the room was very dark and flipping the light switch inside the door didn't seem to turn on any lights. I had to open the curtains a bit to find the lamps, then make my way to them to turn on the lights. The electrical outlets near the sink didn't seem to work when I plugged in my shaver or the iron. Overall, this was a good overnight stay (especially given the thunderstorm and pandemic) and I'd stay here again. less

The person at the front desk did not even acknowledge our presence when we stood in front of them. They chose to see right through us and then decided to answer the phone while I was standing there hoping for help. After a few minutes had passed with them still ignoring us and on the call, another person walks in smelling heavy of cigarette smoke. They reluctantly decided to check us in. After a few condescending remarks and questions directed at us, we received the room keycard but only after a through explanation about what not to do with the key. Never in our life we have been treated this poorly at a hotel in this country. This hotel staff showed us why something like a Greenbook was even needed. Let me stop right here before I go into the room smell and breakfast. Never gain in this hotel. less

This place was very clean and friendly. The pool was beautiful. I would recommend this place for a family or a group. There were plenty of families there you never heard any of them walking down the hall or in our room. There is plenty of places to eat near by. less