If you value safety & security, don't go here
10/05/2017 chevymetl, Green Village, New Jersey
I arrived after a 12 hour road trip, checked in and was given a room. When I opened the room, it was already occupied by a 1/2 naked guy watching TV. I went back to the desk, and the check in lady apo... more
I arrived after a 12 hour road trip, checked in and was given a room. When I opened the room, it was already occupied by a 1/2 naked guy watching TV. I went back to the desk, and the check in lady apologized, called the room and the computer was showing it available - anyway, I got a different room. The room itself was clean but the shower was dingy and the bed uncomfortable. The following day when I returned to my room, I could not get in. The staff said someone else was in that room and insisted I must be in a different room as the computer has me in room #xxx. Well I have never been in room #xxx, slept in the other room the night before and all my stuff was still in there. So my room got booked to a different person while I was still in it. Talk about a security breach! My stuff could have been stolen while I was gone or someone could have walked in on me. Apparently this is a frequent problem as other guests complained as well. The staff kept blaming the computer and didn't seem to understand the severity of the situation. Poorly run establishment with uncomfortable beds as well. less
BESTWESTERNPARKSIDE, General Manager at Best Western Parkside Inn, responded to this review
I truly apologize for the many inconveniences that occurred during your stay. This is something we take very seriously and should have never happened. If you would like to contact me directly at 502-695-6111, ext 302 to discuss this further, please do. Thank you again and we truly hope you can give us another chance to show you our superior customer care.