Best Western Parkmore Hotel & Leisure Club

This is the first time we have been to the spa since the refurb. It looks a lot more modern, however the facilities themselves haven't changed much. The spa is small but adequate for casual spa goers like us. People used to 4 or 5 star spas may be disappointed. The afternoon tea in the new restaurant was excellent and definitely recommended! less

I have stayed at this hotel twice now.i understood it was being refurbished and therefore booked a second stay. The bedroom had dirt on the walls and felt grubby. The towels and bedding were very clean and fresh smelling. However there was a cushion placed on the bed that had an awful smell. There is no safe in the bedroom. The bathroom was very clean and well maintained. The bed was quite comfortable. I tried to get a drink in the bar several times but there was no staff anywhere to be seen most of the time. There is a pool and gym. You need a padlock for the lockers in the changing rooms. I did go out to buy one but it didn’t fit. It would have been helpful if there was padlocks for sale on the premises. My glasses went missing because there was nowhere secure for my belongings. Staff did not seem concerned that my glasses were missing. The pools was clean and a good size. There is a lovely spa pol but some of the jets were not working and were also not working Several months earlier when I visited. The pool area had been refurbished since my last visit but I couldn’t see any improvements. The steam room and sauna were working well and very clean. The restaurant looked a lot more inviting than the last time I visited but I didn’t have breakfast. less

Faded carpets, no hot water for morning shower despite leaving running for over 10 minutes, over-starched sheets, lumpy bed, flimsy curtains, broken plastic kettle. Despite its prime location it really feel short on quality and comfort. For similar money stay Premier Inn. less

15 minute walk to Yarm, lively town with great bars and restaurants. The hotel room was OK, but hot water did take a while to come through. Friendly staff, good breakfast menu. Has electric car charging points less

Staff night out... very friendly staff! Bedroom was clean and comfortable! Purple peacock restaurant... amazing food and service. Would definitely go back. 20 minute walk from town centre. Very well placed. less