06/05/2019 molly197002016, London, United Kingdom
We just returned from 2 days stay here after visiting the Croft Circuit for Caterham Racing and before anything else I want to thank the staff we encountered on our visit - so friendly, efficient and ... more
We just returned from 2 days stay here after visiting the Croft Circuit for Caterham Racing and before anything else I want to thank the staff we encountered on our visit - so friendly, efficient and hardworking !! .
I picked the hotel really due to the pool and gym and our daughter was very happy with the facilities on that front, as was I for a budget hotel stay I can’t complain at all. So, yes it’s a bit of a dated hotel and as expected at this level their were niggles. shower in the room was not fantastic and don’t put a little one in there on their own as the slightest turn can make it boiling or freezing. It also takes a good while to heat up so turn it on and let it run, don’t stand there in a towel waiting though pop your feet up on the bed for a bit. Hairdryer is pants so take your own.
beds were comfy enough (although of course that’s personal taste) and we found the pillows to be fine. You can’t control the heating by a thermo in the room so it was cold on arrival but heated up nicely to a point we needed to open a window so all good. Now,dinner was disappointing in that the food although tasty was cold in parts of it looked like a timing issue which we forgave at that point- waitress was lovely. Breakfast time and the waitress was absolutely fab. Attentive, friendly and welcoming. Worth noting that actual restaurant is having a refurb so meals are in a events suite. We had full English and we were so disappointed - I have never seen mushrooms so shriveled and they were stone cold, the black pudding was crispy, the bacon had been grilled on one side only on and obviously overlapping when cooked and it was cold - baked beans and sausage were ok but that was it. We did complain as and our waitress could not apologise enough and was obviously really embarrassed and we were not charged.so I am unsure if it was the same chef on Friday night and Saturday morning but if it was some training could be useful. We ate out at the Shoulder of Mutton in Middleton Tyas on the Saturday night as we had been burnt by now a couple of times at PM - dinner was fab there but that’s for another review!!
Apparently PM close in August for a Million pound refurb one of the locals told us, not sure how accurate that is but if true we shall certainly come back as that on top of their first class FOH, waitresses and cleaning staff we encountered it should be a great place, although we will probably eat elsewhere!! less
DavidP14238, Front Office Manager at Parkmore Hotel, responded to this review
Thank you for your feedback!
We are delighted you have enjoyed your stay with us at The Parkmore Hotel.
Although we do apologise about your experience in the restaurant and hope we can redeem this during your next stay with us - we are currently in the process of a new menu to go along side our new restaurant opening.
The Parkmore Hotel will not be completely closing in August - this is just the leisure club only as this is also undergoing a refurbishment.
Thank you for your review and we are looking forward to welcoming you back to the hotel in the future.