We have stayed here in the past years each time before our annual ski holiday in Austria. The hotel is located near the German/Austrian border, about 20 km from the Highway. We also stayed here last week and it will probably be our last time. For two reasons.
1)The hotels is starting to show its age. The interiour of the rooms is a become dated. Wallpaper is damaged, the bathroom can use some new tiles and the rooms have no airco (which was no issue now, can be an issue during summer). Good thing is that the family rooms are spacious, and as family room therefore attractive as they have two beds of 160 cm. These sizes you do not often find in Europe.
2) Very rude service at checkout. The lady presented the invoice and the amount was higher as expected as she had included breakfast. I made a reservation about 5 months back and I was 100% sure the rate was including breakfast. That was also confirmed by e-mail. However the attidude of the women at the reception was unbelievable. Very, very rude and no compasion at all. She was 100% sure, the rate I booked was excluding breakfast.
So I opened my laptop and showed her the e-mail. Aha, no denial possible as of that moment. But no excuse, no apologize, nothing. She could only say (in German) that I was lucky and that I got the breakfast for free...?? What do you mean for free, I booked a rate including breakfast so her comment did not make any sense. Bah, what a nasty women this was with an Ice Age attitude.
I do about 100 nights a year in hotel and I have to think deep when the last time was that I was treated like this. Just unbelievable. We will not come here again. less