Poor and the worst customer service
I went to the hotel to hopeful get a room, using Best Western Promotion of staying 2 SEPARATE stays and receive a FREE night! Mostly because my bank account was hacked and the nearest Bank was 90 plu... more
I went to the hotel to hopeful get a room, using Best Western Promotion of staying 2 SEPARATE stays and receive a FREE night! Mostly because my bank account was hacked and the nearest Bank was 90 plus miles away at approximately 7 PM at night. The Bank had to deactivate my debit card and I would NOT have access to bank until the next day. I was traveling from South Dakota to AZ. The front lady requested the manager open up the last room available so I could use my FREE night. Her name Is Laura , who was extremely rude and simple said, “NO” w/out asking what may have been going on with me, as a BW member. Laura was extremely unprofessional and acted like she didn’t CARE if she was reported to management and handed me her business card! I was applauded at her sarcastic, rude behavior. I was so worried about where I would stay that night and she didn’t have any disregard about my welfare!
I would NOT recommended staying at this HOTEL! Worse experience in my life with any Hotels! less
Laura Logan, General Manager at Best Western Parker Inn, responded to this review
Dear Value Guest
On this particular day our Hotel was sold out, you had BW Corp call the Hotel and verified that we in fact were sold out, and not
sure why this complaint was filed. I am sorry that we could not give you the room that was reserved for a guest just not checked in yet. BW also tried to explain this to you. My front desk is the one who spoke to you, as I was not available at this time, you took our card and called CORP.
Again, I am very sorry we could not accommodate you during this unfortunate time, but there was absolutely nothing we could do in this case. As you can see from reviews, we go above and beyond for all guest at our property.