Price doesn't reflect quality of accommodations
07/08/2019 IH970, California
Staff hanging around front desk talking upon arrival. Ski jet in disabled parking, when I asked about it I was told it was the manager's, I asked them to please movie so I could park there because of... more
Staff hanging around front desk talking upon arrival. Ski jet in disabled parking, when I asked about it I was told it was the manager's, I asked them to please movie so I could park there because of my husbands medical condition. They moved "her" car from the "other" disabled parking spot! They told me there were no rooms downstairs per my reservation, again I explained my husbands medical condition and they had a accessible room downstairs but it had an adjoining room which was not acceptable they had someone in that adjoining roo. Well they happened to have "another room it too was adjoining but "promised" no-one would be in that room. Struggled with luggage, front door not easy to work with luggage etc., while staff watched without offering help....Room was dark, not inviting, drapes not working well to open window light....room appeared clean, room good size, noisy hallway. Food standard but no regular black tea. Swimming pool not working but had option to go to "sister" motel next door to use theirs. Price much higher for less and poorer quality than same type of facility in same type of location. They need help! less
LauraL8914, General Manager at Best Western Parker Inn, responded to this review
I am very sorry for the inconvenience you encountered, there was an emergency at the Hotel on my day off. I also am disabled that is why
my car was parked in that area. Reviewing your reservation we accommodated you the very best we could as there were no comments nor special requests in the folio. I am sorry we did not meet your expectations, as you can see from previous reviews that Staff and I go above and beyond for all our guest. I hope you will give us another chance to show what exceptional staff is here at our property,.