Best Western Parker Inn

Stayed at BW Parker once before. Very impressed with staff and room; clean and very comfy (two queen beds, each with FOUR pillows!). On the first stay we didn't sample the free breakfast -- we'll never miss it again! Along with all the usual "continental" offerings, there were five hot items including corned beef hash, plus the makings for blueberry waffles! A $12 breakfast free! What a complete delight! less

This was a last minute quick trip. we were able to get reservations with no problems. Staff was very friendly. Room was very clean and beds very comfortable. Only problem we had, we could hear a child running around in room above us. less

I booked a room online and even though they say at bestwestern.com non-refundable and they charge your card immediately Parker inn charges you when you get there at a higher rate, put pet fee tax on 4 times for a 1 night stay, treats you terribly and accuses you of lying,trying to get a free room,screaming and yelling of which I have video and pics to prove she’s lying! Would never stay there or any other bestwestern since corporate would do nothing! Look up yelp reviews and others , she’s done this many times! less

This is the worst experience I have ever had at a motel. This motel is running some type of scam to take your money. It has happened to my family not just once but twice at this BEST WESTERN PARKER INN. There is no such thing as customer service or customer care at this establishment. My mom booked a room online through BEST WESTERN.COM. You try telling me how that is not affiliated with Bestwestern. The lady at the front desk when checking in accused my mom multiple times that she booked third party. This lady did not care that my mom had the email or confirmation number confirming we went through best western.com She said your card was not charged and your new fee would be more. My mom did not want her to charge her card since the email when booking said your card would be charged immediately. We were charged twice two years ago and have documentation to prove it. The credit card company had to dispute those charges as well since the manager Laura Logan denied she double charged us and said we had two rooms when we didn't. The lady at the front desk this trip pulled the key from my mom when she said I don't want you to charge my card I do not consent to that. At this time I went in since this was taking a while. My mom is on her cell phone at the front desk saying I have to call customer care she doesn't see the room charge I booked for. I'm holding my dogs in the lobby and said " We can't even have our room?" The lady at the front desk said and I quote in the rudest TONE EVERRRRRR. "That's not what I said." Talk about great customer relations here. Expecting the manager to fix this issue the next day and getting a receipt since front desk lady never gave us one I decided to record this conversation. WHICH IS COMPLETELY LEGAL IN ARIZONA!!!!!!. The manager would do nothing, my mom said there is a problem and she said, "Well there's not." Who as a manger would say that to a customer. My mom was only willing to pay the price she booked online through bestwestern.com and the manager kept saying nope I only see the price on my screen. I asked Laura Logan why would that price be different on your screen and she claimed she didn't know she couldn't see the email confirmation. My mom chimed in and said customer care sees it. I told her do you want to see the email? She got all defensive and threw her hand at mine and said "calm down." I ran and got my moms email to show the proof and guess what she would do nothing. She never apologized for the way the front desk lady treated us, or for our stay or the issue that was at hand. She said she would work with bestwestern on this. Come to find out bestwestern can't do a darn thing and they won't even try. Now to make matters even worse you should have been in the room they put us in. We were traveling with family as well and they had a great room unlike us. I went to take a shower and I look up and black marks are all over the ceiling and it looked like water damage pockets. I have proof to show for that as well. She emailed back saying they weren't black mold, then emailed again saying she didn't see anything now SHE SAYS THOSE PICTURES AREN'T FROM BESTWESTERN PARKER INN. She has lied through her teeth the entire time and its ridiculous. DON'T EVER STAY AT THIS MOTEL unless you like to be scammed. People think they can get away with being vindictive and taking advantage that's not gonna happen again to us. A customer care representative COULD SEE THE CHARGE MY MOM BOOKED FOR funny that the manager won't do anything about it. Most unhelpful, unapologetic person in the motel business I have ever met. She has deleted my moms reviews and this is unacceptable. less

Came in late from a drive through California. Staff offered help with our full luggage cart each time we came through the door with it. Staff courtesy was the best part of our experience here. Room was large, clean and well-appointed. Wi-fi was fast and efficient. Night staff gave us a double queen room rather than a king and it worked out very nicely. Breakfast was plentiful but the breakfast room is small. We had dinner in Lake Havasu City, which was an excellent idea as restaurant choices in Parker are limited. less