The staff was the worst I have ever encountered. Truly the most inhospitable experience. We were blamed for their faulty plumbing, harassed by management for having brought our 2 year old dog to a pet... more
The staff was the worst I have ever encountered. Truly the most inhospitable experience. We were blamed for their faulty plumbing, harassed by management for having brought our 2 year old dog to a pet "friendly" hotel. Manager was misinformed of their own corporate policy regarding pets, our dog is 80 pounds which is allowed you can even bring two if you choose. We were 8 minutes late past check out coming back from a boat trip and they were in our room, never calling us. When they left the room and us in the hall we tried to enter but our key wouldnt work because of being late and we asked them to open it they said we had to go back down to the front desk. Just to harass us. The housekeeper was kind and opened it. Front desk clerk was angry with us and never said hello or welcome back our entire stay. You will not find any other negative reviews from me, I understand the hospitality industry is tough, myself and my family having worked in hotels ourselves that's why this review was so hard to write. We are kind, easy going pet lovers, I am a teacher and I can only hope that the manager use this opportunity to take a serious look at their treatment of myself and my wife and take responsibility for their actions and learn from them. We did not argue, fight, or return their rudeness, we were calm and kind but astonished. less
LauraL8914, General Manager at Best Western Parker Inn, responded to this review
I was present at your check in and we advised you we would allow your pet to stay even though is was clearly over 80lbs., but we allowed you to stay, even after your dog jumped up on our counter and had its nose in our cookies for our guests. What was amazing is you let your dog do this a second time. We do have other guest to consider when we allow a pet to stay at the Hotel. We are truly pet friendly but we do have guidelines and expect owners to control their pets while in the hotel.
There was an issue with your room overflowing the tub as it created an issue with water coming into the room below you. We have not encounter any such issue previously this is why front Desk came and knocked on your door as it was flooding the room below creating an issue for that guest.
As for housekeeping letting you in the room this is definitely not a procedure in any Hotel, however she did this for you because of how loud you were being in the hallway and was trying to prevent more disturbance.
As you can see from most reviews we have a fantastic staff here at the property, the go above and beyond for all guests.. Unfortunate underlying issues did not allow you to have a good stay.