An average Best Western, nothing special
25/09/2017 Phins_Up_Quincy, Quincy
Hotel has a musky odor throughout. The "business center" is a PC in the lobby with no chair and a broken printer they can't get working. Front desk often has nobody there, you have to wait for someone... more
Hotel has a musky odor throughout. The "business center" is a PC in the lobby with no chair and a broken printer they can't get working. Front desk often has nobody there, you have to wait for someone to show up to help. Coffee in lobby is nasty even when just made. But, the room was nice and clean, and staff was friendly and professional. And in a small town like Mauston, this may just be as good as it gets. less
ErinM-FOM, Front Office Manager at Best Western Park Oasis Inn, responded to this review
Thank you for your review. My apologies again for the issues you had with the printer in our business center. As we had discussed, unfortunately certain documents will not print on our guest computer from a USB drive if they are to big or it can also depend on the program they were created on. We are however updating our business center in the upcoming months to include a desk, task chair, new computer and printer. Hopefully these upgrades will cure any further inconveniences for our guests.
There are times the front desk staff does need to step away from the desk for a few minutes to help a guest. We do try to put a sign up letting our guests know. Depending on the guest request it can take longer than a few minutes, but we try our best to get back as quickly as possible. Thank you for your patience on waiting for us to return.
We're glad you enjoyed your room and that you appreciated the efforts made by our staff during your stay.
Have a great day!