Best Western Park Hotel

My husband and i decided to give this a try tonight,waste of 29quid ,hubby got the lasagne the grease was floating on top and at the bottom ,told the waitress she cldnt see a problem with it,did ask if he wanted anything else but he was put off .bill came and he was charged for he food that wasnt eaten,,i dedcided to pay it and never go back gave it a chance there wont be a second chance ...i hope i get a reply from them would be nice for companies to take responsiblity when wrong has been done less

Upon arrival we saw a dated building which looked quite run down and with cigarette butt confetti adorning the floor around the entrance we entered with trepidation. The reception area is ok, out dated but within my expectations for a budget hotel. The downfall was on entering the room, it was clearly not cleaned. The floor was thick with dust and crumbs, the bed was collapsed to the point of a feeling like you were lying on a hill. Behind the radiators were huge thick cobwebs which would lead one to believe it's been a while since it was cleaned. The bedside tables / phone were thick with dust (dust being flakes of human skin), the reading lamps were hanging off. I reported this to the reception and the very nice young lady from the restaurant came and hoovered and herself admitted it was in an awful state. Un satisfied and unwilling to spend a night in such conditions we called for the duty manager who admitted that the state of the room was unacceptable and moved us to a slightly better room. But I emphasise only marginally better. I hope to be factual rather than subjective and must concede that the manager offered us free drinks for the inconvenience. At dinner the young lady who kindly hoovered the first room explained that the hotel was due a major refurbishment in 2018 and as such the hotel has not been invested in for quite some time. That said, I've been in many old hotels and they have been clean. My gripe with the place is down to cleanliness and being generally run down. The food at the evening meal was similar to a wetherspoons menu, generally pre prepared frozen food etc but palatable and plentiful. Breakfast was woeful, buffet style with scrambled eggs swimming in water and pink, uncooked bacon with white fat glistening. I settled for toast. The staff can't be faulted as they are inherently in the firing line and I'm sure they are fed up with answering for the shortfalls of the hotel itself. My advice would be to go to the premier inn down the road, at least you know it's clean and tidy with benchmarked standards and procedures in place to ensure housekeeping etc is taken care of. less

Great hotel great location only 10 mins into the town great park over the road where we went for a picnic since it was a nice day. Seems one of the better hotels in Falkirk. Room was perfect for what we needed. Fresh towels both days. But forgot the shower gel / shampoo. less

Reception Front entrance and reception clean and fresh and very welcoming. Member of staff on reception very polite and very informative on arrival. Housekeeping Firstly I will say I am a Housekeeping Manager, for another hotel group. I have high standards of cleanliness in rooms and attention to detail is paramount. Serious concerns about your room standards specially if your Head Housekeeper or Housekeeping Manager are checking and passing rooms ready for guest arrivals. 3rd Corridor carpet not even hoovered on arrival. Smelling damp Room 49 was disgusting, light on wall next to door not working, thick with dust as well, so clearly not done in weeks, mould on the tiles in the bathroom moud-ex will remove and toilet wasn't clean, pics of the bottom of the toilet not clean. Bedroom window catch broken so you you open the window inwards on the 3rd floor not locked inwards. Bathroom Floor tiles all stained/dirty. High level dusting not done. TV not dusted all lamp and chrome tissue box dusty. I know what surface dust is and things that clearly havnt been touched. Carpet edges not done for a while and under the bed clearly not been done either. Do the team not have daily, weekly, monthly tasks to do or sheets to sign off. Clearly your Head Housekeeper/Housekeeping Manager is very relaxed in checking room standards. Very Disappointing!!!!! I would of complained but as we arrived late for a wedding, just left it. £90 a night and breakfast. Not worth it. Breakfast Staff very welcoming and polite, food choices excellent. I was asked how our stay was when checking out by reception staff mentioned complaints said she would pass it over to Housekeeping nothing to say that I can get manager to contact you. I will also be emailing Best Western Head Office less

booked for 10 people so they knew we were coming. however the service was continually slow. had to repeat requests and even though they were not busy. food was good and does seem to be so consistently a shame about very poor service as has not always been this bad less