Best Western Park Hotel

Great hotel great location only 10 mins into the town great park over the road where we went for a picnic since it was a nice day. Seems one of the better hotels in Falkirk. Room was perfect for what we needed. Fresh towels both days. But forgot the shower gel / shampoo. less

Reception Front entrance and reception clean and fresh and very welcoming. Member of staff on reception very polite and very informative on arrival. Housekeeping Firstly I will say I am a Housekeeping Manager, for another hotel group. I have high standards of cleanliness in rooms and attention to detail is paramount. Serious concerns about your room standards specially if your Head Housekeeper or Housekeeping Manager are checking and passing rooms ready for guest arrivals. 3rd Corridor carpet not even hoovered on arrival. Smelling damp Room 49 was disgusting, light on wall next to door not working, thick with dust as well, so clearly not done in weeks, mould on the tiles in the bathroom moud-ex will remove and toilet wasn't clean, pics of the bottom of the toilet not clean. Bedroom window catch broken so you you open the window inwards on the 3rd floor not locked inwards. Bathroom Floor tiles all stained/dirty. High level dusting not done. TV not dusted all lamp and chrome tissue box dusty. I know what surface dust is and things that clearly havnt been touched. Carpet edges not done for a while and under the bed clearly not been done either. Do the team not have daily, weekly, monthly tasks to do or sheets to sign off. Clearly your Head Housekeeper/Housekeeping Manager is very relaxed in checking room standards. Very Disappointing!!!!! I would of complained but as we arrived late for a wedding, just left it. £90 a night and breakfast. Not worth it. Breakfast Staff very welcoming and polite, food choices excellent. I was asked how our stay was when checking out by reception staff mentioned complaints said she would pass it over to Housekeeping nothing to say that I can get manager to contact you. I will also be emailing Best Western Head Office less

booked for 10 people so they knew we were coming. however the service was continually slow. had to repeat requests and even though they were not busy. food was good and does seem to be so consistently a shame about very poor service as has not always been this bad less

stayed on business,location is Ok but the rooms are small and the ones at the back have an appalling view of the roof fans. Woken at 0600 by someone from the hotel dumping the glass bottles. One lift which is archaic to say the least. Staff are very friendly less

This is the first time I have stopped here. It's location is handy with just. 10 minute walk into town. It is a very tired and outdated place. Clean enough but unappealing. Would I go back? Probably not. There are far better places near by. less