Best Western Park Hotel

Stopped over 2 nights to visit family, the location is ideal if you want to walk into the town centre. Had a meal in the restaurant on one night and we ate of the main menu, not the 3 for £12 and it was reasonably priced for what you got, and it was very enjoyable, bar area as such is just sitting in the main foyer... The only down side was the size of the rooms, small, but as it was just a base for 2 nights and we wouldn't be spending all day in it we put up with it, and as previously stated in reviews noisy, hardly slept with the noise. less

We were here for just 2 nights hotel was clean, modern, nice bar and evening entertainment. The staff friendly and helpful food was good, the only problem we had was the breakfast , buffet style but the room was far too small and cramped, The enjoying thing was there was nowhere to put the lids down when you were trying to help yourself to the food, foldback lids would have been the answer to the problem. We were a coach party so don't know if they just gave us this area for us only? less

Myself and husband went to falkirk to scatter my father in laws ashes, we stayed at the park hotel, its a lovely little hotel, but on the big downside we could hear the people in the next room even talking, not very soundproof at all. And people just walk along the corridor. The breakfast was ok but not very hot. We had an evening meal on the Saturday and that was lovely. less

Myself, my husband and our four year old daughter visited The Park Hotel on Saturday evening for a meal at short notice after visiting family in Falkirk area. We were seated in a lovely, well decorated and welcoming restaurant. We opted for the 3 courses for £12 menu and the food was absolutely delicious! Definitely will be returning. During our visit I went to the loos with my daughter, located just round from the restaurant next to the bar area. As we approached the toilets there seemed to be an incident unfolding. Initially I thought someone had taken unwell but it transpired the incident was involving patrons fron the bar area. There was a manager looking lady there and a male colleague dealing with this incident and the disorderly patrons. A woman client was becoming very aggressive and abusive towards both colleagues but more aimed at the manager woman. The people concerned were then taken away to the side in a seperate room I'm sure and we continued to the toilet eventually. We continued with our meals and the manager lady from previously approached the table to see if myself and my daughter were ok and to apologise for the incident. She could not have been nicer and more professional when dealing with this incident. It was a real surprise to see this utmost impeccable customer service from this lady that I later asked for her name. Amanda, who works in the restaurant is absolute asset to your company and could not have been more helpful and polite. My family will definitely be making a point to return to the restaurant and I just wanted to mention this exeptional young lady. Thank you C.A less

First night of a week and I could not sleep a wink. The noise from outside and from the corridor is horrific. When people walk down the corridor, their footsteps sound loud and vibrate into the room. Slamming doors SMOKERS standing outside shouting and don’t get me started on the evening meal in the restaurant. 🤮🤮🤮. New rooms are lovely and big if not a bit plastic. Guess you get what you pay for. Good looking make over but should be sound insulated. If guests pay for a place to sleep then that’s what your focus should be on. Making sure your guests have a peaceful nights REST. less