Our trip to Monterey was unplanned; we were among the many evacuees leaving the Santa Barbara/Ventura area to escape the Thomas Fire. When we first arrived at the Best Western Park Crest Inn, we did not know how long we would be staying since we didn’t know when the fire would be contained. Ultimately, our Monterey trip turned into a two-and-a-half week stay, so my husband and I got to know the hotel pretty well. We discovered that we could not have picked a better spot than the Best Western Park Crest Inn.
This is what truly distinguishes this hotel from all the others. We found everyone to be helpful, friendly, conscientious and very skilled at their jobs—whether at the front desk, tending the breakfast room, or cleaning rooms. If we could add extra stars to our rating in this category we would! The hotel manager, Esmeralda Frausto, particularly, is exceptional. My husband and I have never experienced such truly caring, helpful, welcoming, accommodating, resourceful, knowledgeable service as we experienced from Esmeralda. In everything she does, it is obvious that she loves her work and truly cares about every guest. She listens and is ready to help in any way she can, she is quick to address any issue that may come up, and anticipates guests’ needs. We cannot say enough good things about this very remarkable person. She and the rest of the staff made our stay a complete pleasure.
Our room was very clean; everything was fresh and well maintained—bedding, paint, furniture, carpet, and bathroom/vanity areas. And there were no odors (cleaning or otherwise).
A very good, well rounded breakfast each morning. We opted for the scrambled eggs, potatoes, cereal, yogurt and fruit, but breakfast options also include sausage, a variety of breads/Danish pastries/muffins, juice, and more. There was a nice selection of condiments, too: hot sauce, cream cheese, ketchup, etc. The dining room is small (but not tiny), so it can get crowded depending upon timing and whether or not the hotel is full. Whenever it was so busy we couldn’t find a table, we grabbed a muffin and coffee, went back to our room for half an hour and returned to the dining room to find several open tables.
Our upstairs room was extremely quiet. I am very sensitive to noise, so I appreciated that our room seemed immune from any of the typical hotel noises (from TVs/conversation in adjoining rooms, traffic, refrigerator motor, a/c or heating fans, etc.). There have been comments about a thumping sound made whenever one is getting in or out of bed. That is true. There is metal box around the base of the bed (I suspect to keep items from getting lost under the bed), which causes this sound. I noticed it, but it didn’t bother me.
We love the location of this hotel, which is away from the busyness, bustle and construction work of downtown, but an easy walk to downtown attractions and uptown shopping. We are walkers so a 1-mile walk through the historic sections of Monterey or a 2-mile walk to the Aquarium is an enjoyable adventure. Del Monte Shopping Center is approximately half a mile away; we often stopped here for lunch at Whole Foods. Trader Joe’s is half a mile toward downtown. Don Dahvee Park is directly across the street for a stroll along trails. The Monterey public library is also just half a mile away. For driving, it’s easy to go down Pacific Street over to Lighthouse Avenue to get to the aquarium, Cannery Row, New Monterey or Pacific Grove. Access to Highway 1 north and south are near the Del Monte Shopping Center (half a mile away) with a gas station at the corner. This made day trips to Carmel, Elkhorn Slough, and Santa Cruz very easy. In summary, this location afforded easy access to Highway 1, food, gas, and uptown/downtown destinations, plus a AAA office (on Soledad) and good laundromat (Monterey Express Wash on Soledad) nearby.
We had no problem with parking throughout our 2-1/2 week stay. less