Not suited for families and tourists. Business hotel.
30/10/2018 mel1637, Tours, France
I will try to be as objective as possible and only give constructive criticism but overall the hotel is not a good image of the brand best western. Try not to judge the brand on this one hotel as it i... more
I will try to be as objective as possible and only give constructive criticism but overall the hotel is not a good image of the brand best western. Try not to judge the brand on this one hotel as it is not a franchise!
Expect an ibis budget style hotel instead and you will be closer to reality and maybe a little less disappointed.
Check in went smoothly, staff very pleasant, polite and helpful. The common area (bar/lounge/restaurant area/reception desk) was modern and welcoming.
We were on third floor. It is pretty cold in the corridors (late october) and from the room you can feel the draught come in under door. Maybe a draught stopper for door would be a simple and good solution.
The rooms are fairly small not suitable for families even though they provide travel cots for you which is nice of them. (We were in an executive room).
Everything is designed for one person (buisnessmen i guess) whether it be the one pair of slippers and dressing gown to the one sachet of coffee or the one paper cup they provide in room. There is nowhere to put clothes if you are here for more than a couple of nights (8 coat hangers in total) but to be honest there is no space really for it anyway. It feels cramped. On the plus side the room was clean and well decorated, bed is comfy.
Small Things I would change to make it more practical:
- add a welcoming guidebook with practical hotel info in room, we didnt have one in ours.
- swap paper cups for actual china cups/glasses in rooms for drinks and make sure they are the right size for your nespresso machine.
- Put a multi plug adaptor for use of coffee machine and kettle at the same time.
- make sure there is enough tea/coffee/milk and sugar for two people when room is booked for a couple!
The bathroom was also spotless. However, water takes far too long to get hot for a hotel, and when taking shower even with bathroom door closed the water went everywhere, under the door and through to the bedroom.
Breakfast was ok. Nothing special. The cheese and ham weren’t particularly mouthwatering to look at and didn’t taste like good quality products but the bread and viennoiseries were good.
After our first night at hotel we left the “please do not disturb” hanger on door as we were in the room getting ready. We left our room at 12pm to go to the bar area and changed the sign to indicate that we would like our room to be done. The room maids were still there cleaning rooms until 1pm (we saw them!). Reception also knew we were in the bar area so room was empty. When we returned later that evening our room had not been done at all. We let reception know and their logic is that the “do not disturb” sign means “don’t clean my room”. The maids had seen the sign but hadn’t gone back to check a little later and reception hadn’t let them know we weren’t in room either. For us this is a bad communication problem between room service and reception.
A simple phone-call to room to check if we would like it to be cleaned would avoid problems like this. Obviously we would have understood it not being cleaned if we had left our room after the maids had finished their shift!
This was the disappointing part of our stay.
It’s clearly a business hotel, not a leisure hotel for families or tourists wanting to stay on the outskirts of paris. It could be a good stopover point but if you have a lot of luggage you will lack space.